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If part of the key is protruding out of the lock, you can use a pair of needle-nosed pliers or tweezers to gently turn the key in the lock to open the door. If the key is fully inserted into the lock, you may also be able to use a key extractor to help turn the key into the unlocked position. 

But if the key breaks off halfway into the lock or you simply can’t reach it to help engage the unlocking mechanisms, you should probably call a professional.

Begin by checking the power source, typically a battery or wired connection. Ensure the battery is installed correctly, has sufficient charge, and isn't corroded. If it's a wired lock, examine the electrical connections to confirm they are secure and free from damage. Additionally, inspect the lock's programming or settings. Confirm that user codes or access credentials are programmed correctly and that any remote control devices are paired and functional.

In general, keyless door locks are considered safe, and their security depends on the type and quality of the lock. They cannot be picked like a traditional lock and often include added features like biometric access, PIN codes, and smartphone connectivity, which can make them more secure. However, they are not without risks. Potential vulnerabilities include hacking for Wi-Fi-connected models, battery failure, power outages, and technical malfunctions. To maximize security, it is important to choose a reliable brand, stay on top of software updates, and perform regular maintenance. While the risks are different, keyless locks are not considered more dangerous than traditional locks.

There are several ways to add security to a sliding glass door. To start, install a rod or deadbolt lock instead of the flip-lock that comes standard with most sliding glass doors. Add a sensor to the door and monitor any activity through your home security system.

Finally, installing shatterproof window film will help keep the structural integrity of the glass if it cracks.