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"At the consultation, Todd seemed very courteous and professional. He took measurements & made notes of what all we needed built. He asked us to send pictures of how we wanted the bathroom cabinets made, which we sent. On the day of installation, Todd and his helper came in and got right to work. However, we were very disappointed in the following: 1. The walls were damaged in every room that a cabinet was installed, with no apology, initiative or offer to repair the damages. 2. All cabinets were to have adjustable shelving. Only the Master Bedroom closet had adjustable shelves. 3. None of the cabinets had finishing trim on the bottom edges of them. They were just squared off like a big box ready-made cabinet. 4. The shelves in the master closet were laid against each other while the paint was wet and they had obviously been stuck together. We've asked him to replace or repair them, but he adamantly refuses. He says we stacked the shelves causing that issue, but we did not. The damaged sides were strategically placed leaning against the walls in the closet. Had they not been damaged, I'm sure he would have properly installed them in the cabinet. Also, they had been painted in the shop, so they should have been dried properly by the time they were brought to the house. 5. None of the bathroom cabinets were made to our specifications, according to the pictures we sent. When I texted him about it, his reply was "I forgot." No apology or effort was made to reconcile the oversight. 5. Todd's professionalism ceased the moment he received the last payment. I have a series of texts to prove that he does not stand behind his work and is rude to his clients. 6. The only thing I have requested Todd to make this right is the master bedroom shelves be remade or repaired. My husband & I have both tried to sand the damages out of the shelves with no success. So I don't think it is out of line to request the shelves be remade. I even offered to give the old shelves back so he could use them with another client. His response was "Don't be a smart a_ _." I'm offended by his lack of professionalism and desire to stand by his client and give excellent customer service. As I shared with Todd, we paid him exactly what he requested and expected for the job, however, we did not get any of our projects completed exactly as we expected. As a contractor listed with Angie's List, I believe you should know who you are referring and how they are representing you. We gave the company a D rating because the overall quality of the cabinetry was good except for following our requests. However, we will never give Evans Home Improvement as a reference. (We can provide pictures of everything we've stated, except the wall damage, which has already been repaired.)"

"I emailed Nick on February 19, 2018 with a detailed description of what I needed. I never heard from him."