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"Right before my warranty expired the bathtub I had refinished started peeling on the area in front of the tub. When I called to get it fixed the office that did the original job was redistricted and would not service me so there was some back and forth with the new location in my service area taking responsibility for the repair. They finally agreed to do the repair but never completed it. The area they fixed was patched but never repainted to match the rest of the tub so it now looks white in some area's but a dingy gray on the patched area and now my warranty has expired."

"We had one of Custom Comfort Air’s technicians come out on 09/02/22 to give us a quote for repairs, our A/C unit was working extra hard and taking longer to cool than typical summers in the past. We also wanted to sign up for their maintenance program. The technician went up into the attic and gave us a $4500 quote for a coil replacement, to fix a leak and a Freon refill. He did not fix anything that day, but he did bust an insulated pipe from the A/C unit. I understand accidents happen. That evening, water was pouring through our ceiling in a steady stream and there was a pretty big puddle on our floor when we noticed it at almost midnight. We shut the A/C unit off, my husband found the pipe the water was coming from and patched it up. We called Custom Comfort Air Saturday and left a message. They called us back that day. Richard said he would send out a guy to fix it Tuesday morning (Monday was Labor Day) if the leak had been stopped. The same technician showed up to fix what he did and, since our A/C unit was still under warranty, it was going to cost us $2100 to fix what was needed instead of the original $4500 quote. This did not include the cost to fix the water damage he had caused. At this point, we had a piece of sheet rock about 1 foot long dangling from our ceiling. The technician didn’t fix the ceiling, dry out the insulation… because he’s an A/C guy. Richard was going to send a sheet rock guy to fix it. The man showed up, took pictures and said he would be in contact. He was supposed to come fix it sometime mid September, but never showed up. Well, it is now 10/10/22; well over a month since this has happened and our ceiling still has not been fixed and the water damage from the ceiling is spreading. At this point, my husband has taken 3 different days off from work so someone is home when the technician came to fix the pipe he busted and for the sheet rock people Richard “hired” to work on our ceiling. They never showed up. We found someone who does great sheet rock work and several recommendations and he gave us a quote. Well, Richard said he doesn’t want to use him (it’s our home his employee made a mess of). Richard said he would send someone else. On 10/07/22 (Over 1 month of dealing with this) a man called and said he was told to call us because we needed sheet rock work. When we asked who gave him our contact information, he had no idea, he just said someone told him to call us. I asked if he was from Custom Comfort and he said no. We told him no thank you. The complete lack of communication and professionalism with Custom Comfort Air, Nicole, Richard and the company is so frustrating and infuriating. The neglect for customers homes is ridiculous. The wet spot on the sheet rock has spread about 5-6 feet through the kitchen. WE ended up hiring the company we found originally; and he has taken care to dry out our insulation, replace the damaged insulation, spray against mold and mildew, fix the sheet rock and paint the ceiling. And we paid him out of our own pocket since we did not want to have mold spreading in our attic. I say all this because in the entire month that I have been watching the spread of the moisture, Richard and Nicole have given us the runaround and have avoided fixing their mistakes. And also, we found another company to fix our original problem with our A/C. They picked up the new coil, fixed the original leak and filled up with Freon for less than half of what Custom Comfort Air was going to charge us. Not only is Custom Comfort Air a company that is irresponsible with their mistakes and give people the runaround, but they are also gouging customers for their “services”. I absolutely would NOT trust Custom Comfort Air with any of their services. Date of original damage to ceiling: 09/02/22 Still getting the runaround: 10/10/22 - they will not pay for the damages they caused, which we fixed and paid for out of our own pocket. Richard will not pay because it’s not “His guy”. None of “his guys” have shown up to do any of the work."

"It was excellent! They're professional and friendly."

"Great job, great technician. Came out the same day I called and had us back up and running the same day."