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"Overall, the re-roofing job done by Roofing USA was a good job; several aspects were done especially well, to my eye. There were also a few things that were not done so well. For background, this was a roof replacement job done on a pitched roof due to hail damage. I should note that the new roof passed the city inspector’s permit inspection with no corrections required. The estimate given us was fair and competitive with the other two estimates received. It was not the lowest, but we selected Roofing USA based on both price and other considerations. One of those was an ad in the Angie’s List magazine that offered a discount of up to $500 for roof replacements. More about that later. One thing I particularly asked each company’s estimator was whether there would be at least one person on the work crew who was fully conversant in English, recognizing that I am not very fluent in any other language and recalling a less-than-effective communication situation I had had with a contractor crew on a previous job. I was assured that there would be. Well, that was not the case. As well as I could determine none of the crew except the crew chief were at all conversant in English, and the crew chief’s English was quite limited. I don’t fault the crew; I wish the assurance I was given had been fulfilled by the company management when the crew was assigned. There were a few cases of somewhat sloppy work. In one case, a few avoidable smudges of black plastic adhesive/sealant appeared on the yellowish stucco of the house walls. The existing flashing on the lower sides of the cooler ducting and the chimney ended up quite bent and sloppily sealed where the shingles were slid under the flashing. And in the most striking case, the person who installed the skylights did not refer to or follow the installation instructions that came with the new units and did not install all of the provided attachment screws, apparently out of frustration with the way his drill-driver tool stripped out the screw heads. There were several positive aspects of the job, though. For example, the crew showed up at the promised time each day and worked past “quitting time” when necessary. Also, the closed-cut valleys were cut dead straight (even without snapping a chalk-line, I believe). The modified-bitumen covering for the low-slope patio roof was installed well and accurately. There were always a sufficient number of nails used on each shingle. On billing, the estimate was exactly adhered to - no mysterious add-ons. And I was especially pleased that the crew supervisor accommodated my concerns in the following situation. On the second planned day of the work, it had rained overnight and was raining lightly in the morning when the crew arrived, intending to continue the job. I expressed concern to the crew supervisor about installing shingles over the wet underlayment. After evaluating the condition of the roof, he concurred, and it was agreed that the crew would continue the next day, after the roof had dried. Going back to the advertised discount – when I went to the contractor’s office to settle the bill, I was told that they were no longer honoring that discount, since Angie’s List had been told to pull the ad a number of months ago but had not. Whatever the facts of the situation, I was generally dissatisfied by this turn of events. The contractor would not adhere to what the ad said, and a phone complaint to Angie’s List elicited a refusal from them to pay the discount amount. Angie’s List and the contractor need to resolve this situation or risk many more dissatisfied customers for both of them."