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"They lacked communication from the start. They came to the house on 05/12 and said they could start work on Thursday, 05/15 and finish within a week by Thursday, 05/22. The agreement was removal of popcorn ceiling, texture application, painting of the ceiling, and clean up for $3,000. We agreed to pay $700 to start , $2000 when texture was ready, and $300 when the work was completed. They began work on 05/15 and when we went to the house that evening, we saw they left our back door wide open with all of the lights on inside the house, which is a major security risk as anyone would have been able to break into our house. We advised them of this issue via text and paid them a deposit of $700 on 05/16. They worked 05/16 and requested $2,000 on 05/17 stating they would apply texture the same day at 3:30pm. We submitted another deposit of $2,000, as requested, on 05/17 but no more work was ever completed, nor has any work been done since. On 05/23 (one day past the deadline) we reached out to them to follow up and they told us they needed more time and that the project would be completed 05/28. We granted the extension and when nothing was done on 05/27 we messaged them again to confirm they would be done on 05/28, expressing our concern over the delay as we have to move in to the house and they responded “05/29”. We messaged them on 05/28 and 05/29 expressing further concern over the fact that still nothing had been done and they responded on 05/29 advising they needed another week promising to finish by 06/05. We advised them that they needed to be done by Monday 06/02 or we would have to find someone else. They did not respond to that message on 05/29, nor did they respond to our messages sent on 06/02, 06/03, 06/04. We called them on 06/04 and the calls went straight to voicemail so we called them from another phone number and they picked up advising the project would be completed 06/05. The project was not completed on 06/05 and they have not responded to any messages or calls since the phone call on 06/04. To date, no additional work was completed after 05/16. They still have a key to our house and have not responded to our request for them to return the key and give us a refund."

"They were great."

"On February 2nd we had a freeze all across Connecticut, our pipes bursted in 6 different places. I called every restoration company in 3 different states, and nobody had any openings for at least a month. Everyone was so overbooked because of the freeze. I remembered a company I've heard about, in San Antonio TX called canco restoration. I called and spoke to a man named Kenneth Barrett and asked if he would be able to help me. He told me he was more than willing to help us out! I called my insurance company USAA and got the go ahead for Canco to come out. The next day Kenneth, and his estimator flew out here to Connecticut. We got the estimation done, and that Saturday his whole team drove from san antonio TX to Connecticut. They were here for approximately 5 days, they worked fast and efficiently! The team did an incredible job with the water restoration and drying everything out. I couldn't of asked for a better company! CANCO is the best water restoration out here, hands down! The build back was incredible as well! My husband and I were able to be kept in the loop every step of the process! My house is 100% better than how it was before! The total cost of my restoration was 90,000. I feel truly blessed that Kenneth Barrett and his team could be of service all the way in Connecticut. If anyone needs water restoration work done, I absolutely believe CANCO is the best and only option!"