Get matched with top energy efficiency auditors in Boerne, TX

"I had a problem with my AC and called them for a service appointment. John Wayne has a good reputation, so I chose to call them and they were quick to respond. The tech who came to my residence was very friendly and professional, however, he seemed more like a sales rep than a technician. After a few hours and $950 worth of work, he indicated that the HVAC system was not repairable. He created a quote for various options to install a new system. I had previously researched average costs for replacement of a 5 ton / 16 SEER system, which averaged approximately $9-10K for a reputable company with reliable brands. The first option the tech provided was for $40,600, which was a little surprising. He offered several options, with the cheapest being $10,700 for the lowest quality equipment and least warranty. He indicated that the primary difference between John Wayne and other companies is the quality and training of the employees. He also used typical sales techniques, such as “why would you feel different tomorrow” when I indicated that I’d prefer to think about the decisive overnight. During research online, I saw that John Wayne uses Amana products, which are a little more expensive but highly rated and manufactured here in Texas. I purchased a system one echelon higher than the lowest priced system for $13,700, still well-above what I was prepare to pay; however, the tech indicated that they would waive the outstanding $950 bill if I purchased the system and they would be able to install the next day. The next morning, four techs arrived, all pleasant and professional; however, only one appeared to be a trained technician, while the other three appeared to be labor for assisting and conducting menial tasks, such as cleaning the ducts. Within the first hour, two of them accidentally shattered several sconces on the chandelier in my dining room when a piece of equipment fell while cleaning a duct. They are still here in my house installing, but I truly feel like paid too much. Again, I don’t doubt that they are a solid company, but feel like was pressed by a salesman rather than a technician when I needed an urgent problem addressed. I believe I could’ve purchased just as good of a system, maybe better, from a reliable company for a few thousand dollars less."

"I can not say enough positive about Chris and Chuck and O 2 KOOL!! Chuck came out in early January to look at my old Trane gas furnace .. he got it going with no trouble. Now today ... during our ice/snow armageddon it went out again. I called and Chris FaceTimed with me .. looked at what was up and talked me through how to relight the system myself. Good news .. I now have heat! I strongly recommend them to anyone who needs help with their heating and cooling system! They not only helped, but assured me .. a 60 yr old woman .. everything would be OK and safe. That is a VERY rare quality!"

"Steven did a phenomenal job, he identified the issue, picked up the part and installed within a couple hours. Totally recommend lone star."

"I’ve never worked with a contractor that made me feel so comfortable. I felt valued and communicated with all along the way. In the end, I got a system that I’m very happy with at a competitive price and I couldn’t be happier with my decision to go with Sunshine. Highly recommended!"

"Elmer's diagnosis crew came out and gave me step by step on how the best affordable way this job would would get done. I was shown my plumbing issues with their camera inside the sewer line. From the job being done to following up with few days later checking for leaks and back filling the dug up areas. Job well done !"