Quantum Mechanical

Took the company 2 weeks to put in the new compressor. These people show up in unmarked vehicles, no materials to work with, wrong compressor. The guy had to Frankenstein my unit to make the new compressor fit and work, on the phone with someone the whole process because lack of experience with the electrical system. The tech recharged my system and didnt check service ports. I have suspicion that they put something in the Schrader valves also. Some kind of thread lock to ruin the service ports. I couldn't remove the old ones because of this shady work. Lost all of my refrigerant within an hour. Cant contact these people and when you try no answer and voicemail full. I never had cool air. Had to take care of this on my own. After getting things going I noticed everything was torn up striped screws air leaks all over the air handler like they were killing all of the efficiency to sell me a new unit. They company was pushing to sell me a new unit the whole process when this should have been an easy fix.

I remember that holiday weekend, we hadn't gotten it done yet, and so I had to wait over that weekend. It wasn't really their fault though. It was my home warranty guys. They had ordered the part and when it wasn't available when they went to pick up the part, they had to redo it all.

Bryan came out on Sunday to fix our AC that went down in the middle of the night. He contacted me very promptly after I gave Quantum a call. I have FAHB insurance.

Brian arrived the next day...assessed the unit, and repaired it. He advised that it was " :good to go" but, do to mold issues in the air handler and the age of the equipment (19yrs) he did not foirecast a long life for it. He exerted NO pressure, but was willing to quote a favorable price for a replacement 2.5 ton high Quality heat pump. My wife has severe allergy problems (mold being the worst), and we opted to replace the unit. We set a date 2 weeks out (for our convenience), and the installation team arrived on time, and completed the "all day" installation in about 6 hrs. They were friendly, neat and professional. I was very pleased with the overall service of Quantum Mechanical.

They texted to make appt on Sunday for Monday a.m. Showed on time. Tech was personable and fixed it fast. Maybe it was an easy one, but they do appear to have addressed at least some of their service issues.

It did not go well. Recently, (but after they did the work) an observant contractor working in the attic noticed a leak in the new a/c unit. Quantum Mechanical put all of the condensate pans upside down so that water was leaking everywhere (FYI they replaced three of our a/c units). As a result, mold and mildew was accumulating. Either they are completely incompetent or they were upset with me complaining about their lack of communication and follow through therefore sabotaged the work. I'm uncertain who I should contact or if it is a waste of our time trying to get them to take responsibility.

Thank you

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unknown

They came out and did a "look see" at the equipment.  Technical inspection would be a stretch.  It was less than 50 degrees outside, but I was told my heat pump needed Freon--possibly.  The guy had no idea why my heat pump would not get to the required temp.  Two hours later, after adding Freon, it finally got to 72 degrees--it reached 56 while he was waiting.  That did nothing to fix the problem and two days later the temps dropped and it wasn't working again.  I called and left messages, but never heard from them again.  It took FA 12 days to get back to me after I complained and I have yet to hear from Quantum.  They SUCK!  I told FA to get someone else and give me back my $60 service call.

Overall it went well.It was refreshing when I needed to speak to someone in the office. I was able to speak with Bryan and he was helpful. It was nice not to get the run around. Unlike other companies AHS (American Home Shield) uses. Hopefully my heater continues to work. The only issues I had with Quataun is that the technician could not tell me anything about the motor. i.e. who makes it, how long has it been around and did not leave a receipt after completion of his work.

ed and we talked about the problem so he knew what to expect.  He worked on it outside thinking he could fix it but turned out it was the compressor.  Told me it could take a couple weeks.  Wed. I called AHS to rush them.  The questioned remained if AHS would replace my 17 YO unit or if the compressor would be replaced.  AHS claims no request of repair (or whatever it is called) was put in yet. (Knowing AHS I do not know if this is true it is just what I was told, like I said before AHS had their faults in this too).  FINALLY on Friday I get word from AHS that it was ordered.  SO we wait.  Monday the 14th Quantum calls and tells me that they got notice it wouldn't be delivered until the 21st.  Since everything with delivery was AHS fault I will leave that out to shorten this.  Finally in the afternoon of the 22nd Bryan called UPS to figure out what was going on and where this stupid compressor was.  I had called several times during the week and phone calls were not answered.  This was by far the BIGGEST complaint I had until the end. (Bryan answered more than Julie did and it was usually close to the close of business before I ever got an answered call.)  The 23rd The compressor is installed.  There is a problem though.  It is not receiving power.  They put as much Freon in it as they could without it being on, so that when it came on it would work, but to call when we got the cps energy box fixed and it was on they would come out and finish filling it up. They said it was my CPS Home energy box so they went home and my husband called CPS.  CPS came out they couldn't touch the box cause it's their third party's box but just in case it wasn't the box they checked my A/C breaker (you know the one that should be turned off anytime they work on the A/C) and the breaker is bad.  It's 830 at night.  They tell me if I run to Lowes, get the right breaker, they will install it for me since I have never done one.  CPS went above and beyond as they were not supposed to touch it because it was on my side of the meter.  Friday morning I call Quantum and leave a message.  No one calls.  Monday comes, no one calls.  I call Quantum Monday afternoon close to the close of business and Bryan answers.  Said he would talk to his technician and call me back but maybe he would stop buy that night and add Freon.  Never hear from them again.  I'm in school all week so I wait till Thursday and call and miraculously my calls won't go through to them so I call AHS.  Friday afternoon around 3 The technicians show up to fill the Freon up.  No call ahead, no nothing and said it was scheduled.  Glad someone scheduled it but it sure wasn't through me or my husband, really glad I was home! I asked the technician how much he put in and he said he didn't know about 2 - 2 1/2 gallons (Not sure how you can bill AHS and not know but whatever!)  I know you'll read this and try to claim it isn't true but I've put dates and can prove with a call to CPS about the breaker (that your guy should have checked or checked better since he claims he did cause no way the breaker went bad between the time he left and CPS arrived).  Give your customers the common courtesy of updates, don't ignore phone calls.  To you it's not big deal but to me it's huge.  My husband can't have windows open due to his allergies being so severe.  It cost us $40 a day to board our dogs and we were staying with family.  When it was cool enough for windows to be closed we have 3 kids with no heat.  Still doesn't work.

I have been using Quantum Mechanical for at least 3 years now.  I trust Bryan, the owner, and his team.  They always provide detailed explanation of the work performed and never try to up-sale me with work that doesn't have to be done.  I always feel like I am being treated fairly.  They are always punctual, and getting an appointment is easy.    I would use Quantum Mechanical for all of my AC/heating needs.  They are the BEST!

After the original service provider (Polar Bear Air)  had to be called back several times on the 1st unit failure, I asked for a different service company from First American. Quantum Mechanics was sent out to service the 2nd unit, which started with a repair and replacement of freon only. Then the 1st unit failed for the 5th time and i insisted that Quantum be sent out. Quantum found the problem with the 1st unit and it was repaired. QM also told me how the 1st unit was replaced with an older style unit that required freon that was being phased out by the industry and that eventually my freon costs would be prohibitive on the 1st unit. Over the next 6-8 months QM came out multiple times to repair and eventually replace the 2nd and 3rd units. Each time QM make he minimum repair. When the units kept failing the only alternative was to replace the 2nd and 3rd units. All through this process they communicated via text messages on status. They always gave me he 1st option for repair and then gave me addl. repair/replace options. Through all this I found the owner, office staff and his service technicians were courteous and professional. Of course in  C. Texas during the summer small companies like QM are very busy but they always kept in touch. My experience with much larger companies is that they may be able to provide same or next day service, you pay a very premium price. I highly recommend Quantum Mechanics without hesitation.

I got set up with quantum mechanical through my first american home warranty.  They called ahead and did a great job of clearing the pipe and even put new joints on the pvc when they were putting it back together.  I just wish they would have cleared away the area around where the pipe exits the house or at least shown me where it was.  I have had a hard time finding it and they told me I should clear the area to help prevent future clogs.  I would probably use them again.

  In the interest of full disclosure, Quantum Mechanical was contracted by American Home Shield to repair our air conditioner, so AHS also had a role in making this an unpleasant transaction. So, I'll only be commenting on Quantum Mechanical's failings, and not holding them responsible for AHS' actions. We called AHS on Monday, May 20th, to report to breakdown of our air conditioner. AHS assigned Quantum Mechanical to do the repair, and we heard from them the same day to schedule an appointment for Wednesday, May 22nd. They came over during the scheduled time, and told us the compressor was bad. The repair technician said they would have to submit the claim to AHS, which would take a day, and the part would be ordered Friday. Quantum scheduled the installation of the compressor for Wednesday the 29th, since Monday was a holiday, and they wouldn't receive the part until Tuesday.
   Sounds good so far, but here's where it starts to go south. We get a call from Quantum on Wednesday, May 29th, during the time they're supposed to be at our house to make the repairs, and are told the part didn't come in. My wife spoke to Julie at Quantum, who told her the part was ordered, and the supplier didn't have the part. Had Quantum checked the status of the part Tuesday as Julie indicated they would, this would've been headed off. A quick call to AHS to find out went wrong on their end, and I learned the compressor was not available through that supplier, and another would be there the next day. This turned out to be untrue, which wasn't Quantum's fault, but what comes next was all Quantum.
  I spoke to Bryan on Thursday, May 30th, who told me that AHS had just called Quantum and told them the compressor would be available until Tuesday, June 4th. He said they would be over Wednesday, June 5th, to install the part, as they would have to pick up the part on Tuesday. I told Bryan this delay really put us in a bind, as that would be more than 2 weeks without the use of one of our air conditioners, and we had family in town to attend to a death in the family. Bryan said they would be able to effect temporary repairs and service the unit with refrigerant, and that would hopefully last until the replacement part arrived. He said he would call Julie to have her set it up, since she's the administrative person. I never heard from any of them to complete the temporary repair. 
  The next contact I had with Quantum was Tuesday, June 4th, at around 5:00. I just wanted to follow up with them to make sure they had received the part and we were on the schedule for the next day. It came as little surprise when I spoke to Julie and found out not only had they not checked on the part, but we weren't on the schedule for Wednesday. She had to call me back after she checked and verified the part was in, and told me the earliest appointment was Thursday between 1:00 and 5:00. When I protested and said waiting 2 weeks and getting the run around from them should earn me some priority, she just said "Oh well, it's not my fault the schedule is full." That was an incorrect statement, as I was already supposed to be on the schedule.
  I know it's too late to make a long story short, but just let me say in summary that you should avoid these folks and go elsewhere for your a/c repairs. They don't care whether you're sweating away in the Texas sun. And before you take any stock in whatever bogus response they post, ask yourself this. What do I have to gain but typing out this long drawn out review, and what do they have to gain by misleading you into believing it was somebody else's fault?

unknown

This is a stand up company. The guys at the company are very courteous with their clients. The guys are great. Their work performed is super great. My unit is up and running. I am now enjoying my AC again.