Quantum Mechanical

Took the company 2 weeks to put in the new compressor. These people show up in unmarked vehicles, no materials to work with, wrong compressor. The guy had to Frankenstein my unit to make the new compressor fit and work, on the phone with someone the whole process because lack of experience with the electrical system. The tech recharged my system and didnt check service ports. I have suspicion that they put something in the Schrader valves also. Some kind of thread lock to ruin the service ports. I couldn't remove the old ones because of this shady work. Lost all of my refrigerant within an hour. Cant contact these people and when you try no answer and voicemail full. I never had cool air. Had to take care of this on my own. After getting things going I noticed everything was torn up striped screws air leaks all over the air handler like they were killing all of the efficiency to sell me a new unit. They company was pushing to sell me a new unit the whole process when this should have been an easy fix.

Bryan came out on Sunday to fix our AC that went down in the middle of the night. He contacted me very promptly after I gave Quantum a call. I have FAHB insurance.

Brian arrived the next day...assessed the unit, and repaired it. He advised that it was " :good to go" but, do to mold issues in the air handler and the age of the equipment (19yrs) he did not foirecast a long life for it. He exerted NO pressure, but was willing to quote a favorable price for a replacement 2.5 ton high Quality heat pump. My wife has severe allergy problems (mold being the worst), and we opted to replace the unit. We set a date 2 weeks out (for our convenience), and the installation team arrived on time, and completed the "all day" installation in about 6 hrs. They were friendly, neat and professional. I was very pleased with the overall service of Quantum Mechanical.

They texted to make appt on Sunday for Monday a.m. Showed on time. Tech was personable and fixed it fast. Maybe it was an easy one, but they do appear to have addressed at least some of their service issues.