Get matched with top oriental rug cleaners in Bevil Oaks, TX

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"Horribly. I had my terrazzo floors supposedly diamond sanded to the tune of more than $3,000.00. The results were nothing like the results depicted in “before and after” photos here. My floors were clean , but they still looked pretty much the same as before. I was disappointed, but didn’t make a fuss. However, in the 3-4 weeks since Total Finish treated my floors, large numbers of deep holes have been appearing in my floor, as if it is disintegrating. This morning so many new holes appeared that I called Lorenzo in a panic. He came by this evening and before even getting from the front door to the living room (while he was still in the entryway), declared that the damage had already been there (even before seeing all of the damage). He then implied that I was lying. I immediately called the realtor and former homeowner IN FRONT of Lorenzo. When the former owner confirmed that the floors were not damaged at the time of sale, Lorenzo again insinuated that I was lying, implying that I wasn’t actually talking to the former owner. I then texted several other witnesses who confirmed the previous condition of my floors, yet Lorenzo refused to even consider that they might have caused the damage. The fact that he appeared to abdicate all responsibility before even seeing the extent of the damage, as well as calling me a liar, was disappointing. This is not the way a decent, honorable, honest, and ethical company does business. I am a nurse and work hard for my money. I don’t have $3500 to flush down the drain and then pay even more to fix the damage this company caused. He then sent me a partial video in which the guys who actually worked on the floors appear to complain about not being tipped? Regardless, the video does not depict the damage I am complaining of, nor did Lorenzo even examine the damage! This is not the way our fathers did business."

"OK - not really what I was expecting. That is my issue, I guess."

"Some miscommunication on what services were covered but Bobby came through and made sure of customer satisfaction. Will hire again!"