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"This was the second system we purchased. The first was a replacement heat pump for our upstairs system. This one was an air conditioner and gas pack heating for the main residence. We purchased this through their rebate offer via Costco. We really wanted this to be a no problems sale. We paid in cash (check) the day before it was installed. The basic unit seems to work correctly and reliably so far. The inside has been comfortable since it was installed. That’s the good side of the story. The unit upstairs was installed with a programmable thermostat - Which I did not particularly want. That programmable thermostat is awkward to use - And I am a degreed electronic engineer! I eventually replaced it with a simple non-programmable thermostat. When I got the quote on the recent main unit replacement, I insisted on keeping my simple to use Honeywell Electronic heating and cooling thermostat. We are retired and one of us is usually home so there is zero reason to use a programmable thermostat and frankly the Lennox programmable one is a misery to use. When the installers arrived I placed the installation manual for the existing Honeywell thermostat on the thermostat itself - Impossible to miss! The main unit was installed correctly and seems to work well. But the installer had difficulty hooking up the Honeywell thermostat due to wiring problems eventually found under the house in the thermostat wiring. It was a warm day on installation day and the heating settings were only briefly tested. Then the AC settings were tested and the installer was very quickly out the door. A week or so later it got cool and I switched to heating. In heat mode the circulation fan would not run unless the heat was actually heating despite the thermostat being set to fan “ON”. I am an electronic engineer and I suspected there was an error in the hookup of the thermostat. Turns out I was correct - The installer had set the internal thermostat switch to “heat pump” instead of AC with gas heating he had installed. Furthermore he had hooked up one thermostat wire to the wrong terminal. He has to go out of his way to make these mistakes instead of leaving the thermostat wiring and internal switch setting as it had been. I corrected these two errors and then the system ran correctly. Anyone can make a mistake, but it takes something “special” to be so sloppy in testing the installation not to notice it wasn’t acting correctly! Well I thought the only problem I had with Annette Hale Indoor Comfort Air was the sloppy installer. Just this morning the sales person called me to ask if we had paid for the unit from several weeks ago! The same sales person who picked up the check the day before - Which had cleared the bank some time ago. I may not be have been very polite with this person - It seems their accounting people are just as sloppy as their installer. Eventually I was called back and he apologized that they had been paid, they just somehow credited it wrong. I would never again use this installer. They screwed up part of the installation and then may have tried to collect twice for the same work! Sloppy, very sloppy! The Lennox equipment itself except for the miserable programmable Lennox thermostat works well and seems of good quality."

"If I could leave 0 stars, I would. Apart from the first call, all other interactions with Evolution Drafting were a bait & switch. From the appt. date for site tech to measure my home, to the experience and skill set of the tech that was sent, to the lack of communication, the experience was awful. Deadlines were not met, no explanation or apology given; only excuses and partial/incorrect work was sent, seemingly in an attempt to appease me. When I did finally receive the initial two drafts of the "as-is" drawing, they had not even captured the exterior deck and facade (windows, doors, garage, etc.) at all, and this was noted from the beginning as the primary scope of work and primary reason for hiring them. Further, nearly every dimension in the "as-is" drawings that they sent me, was incorrect. Existing doors, walls, windows were missing in two iterations of the as-is drawings; delaying the ability to share the concept and desired renovation scopes until there was a correct baseline. The deposit paid was a complete waste as I waited 3+ weeks for the site tech's visit, then the drawings did not start until 3 days before the next milestone set was due to me. In checking dimensions like the length of my existing kitchen, placement of the main entry door to the home, etc., I found all of them to be incorrect. DO NOT USE THIS COMPANY. They were dishonest, did not pay their site tech vendor on-time, causing him to contact me with threats of leaning the project before we even had drawings to submit to the city and the management and project coordinators made promises that they did not even attempt to keep or follow-up on promised communications."

"More than we expected. Did the work to a standard you don’t expect these days."

"Did good work"

"Doug is reliable.. when he says he will be there.. he is... when he gives you an estimate it's more then fair and very close to what he thought it would be. He knows his stuff and he is very personable too. You don't get that with many trades people. I would hire him again and would recommend him highly to everyone I know"

"Showed up on time, completed the complicated job with quality and was very friendly. Will be using again in the future!"

"I initially selected West Shore Home to do my window replacement principally because their salesman so much less pushy than the others that I requested estimates from. I am allergic to a hard sell! But their excellent service continued throughout the project. I needed a total of more than 20 windows replaced in a 70-year old home. Quite a job! They scheduled the installation well in advance so that I could plan my schedule. They came exactly on time on the appointed day. Everyone on the crew was cheerful, courteous, and knowledgeable. When it turned out that some of the materials sent from the factory had minor defects, they not only offered to replace all the defective panes but even showed me a couple of defects that I had not noticed. And they returned not once but twice to be sure that everything was perfect before they called the job complete."

"They are great"

"Excellent! Absolutely excellent!! Can’t say enough good about this guy and his business. He is punctual, reliable and a great person and the price for what was done was incredible! Got quotes from several other companies before I found Tennessee valley service company and he blows the competition out of the water!! Highly recommend."

"On the coldest and rainiest day of the year, I called Mr. Henley about repairing a broken water pipe under my house (in a crawl space that was less than 2 feet high!) He and his fine crew were at our house within a couple of hours, had the pipe repaired in less than 2 hours. The price was exceptionally fair. Mr. Henley was so kind and generous and we are so grateful for his compassion and willingness to help us on such short notice. Rea Mingeva and Tom Moore"