Get matched with top heating and air conditioning pros in Roan Mountain, TN

"Fabulous service, great company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Excellent, everything done as promised."

"I was told that charges would begin when they left their shop and would end at the completion of the job. Sadly, I was charged for a trip to and from, neither of which was in the proposal. In speaking to other electrical companies as well as my own 45 years of experience as a home improvement contractor, installing a couple of bath exhaust fans is clearly a one man job, and should've cost around $350 - $400 total. However I found upon their arrival that the company policy is to send 2 men per job whatever the job. I provided a ladder for easy access to the hugely open attic and then proceeded to observe the next 3 hours one man doing 95% of the work as the other basically watched. No problem... accept that I was being charged $70 per hour per man and then told by the rude and unreasonable office personnel, Victor, that he was informed by the techs that I probably would be unhappy with the high charges. Being charged a $280 trip charge as well as $70 per hr. for a "gopher" is pretty excessive. I would never recommend Lloyd's Electric to anyone and am sorry I had to experience using them even once. They did say they enjoyed my wife's fresh German chocolate cake as well as the remainder roll of my "special" tape they took!"

"Ian did fantastic work, was thoroughly professional, informative, friendly. He explained things well and did an excellent job on each of the projects. I would definitely hire him in the future."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Excellent! Drew was very thorough and very knowledgeable."

"Showed up on time. Did everything as expected."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"4 trips and 2 technicians I had to call another company to get it up and running this company didyknow what they were doing"