Get matched with top sink installation pros in Lyles, TN

"We initially were happy with the service we received on our dishwasher.  However it quickly became apparent that something was wrong.  After the pump was replaced it was very noisy and did not clean dishes well.  We were also getting new error codes that were not there before.  It took 3 weeks to get a call back from All Better despite several attempts to contact them, which is why I am giving them a poor grade on responsiveness and a somewhat diminished grade on professionalism.  After we finally got ahold of them the technician returned and said that the drain hose under the sink had fallen.  Also, the new error codes were because a control board had failed and needed to be replaced.  We were told that we would be called the next day with the price of the control board.  Instead, a week went by and then we were called and told that the part had come in, and asked when we wanted to have it installed.  Sometime after the second visit, we realized that the dishwasher had a significant leak and was doing damage to our hardwood floors and cabinets.  The unit was not leaking before the first time it was worked on.  This time communication was pretty good, and the owner of the company came out right away.  He showed me where the leak was coming from, the sump assembly, and on further inspection inside the dishwasher I could see where the seal around the drain inside had come up.  He verified on the phone with his technician that he had not intentionally taken apart that part of the dishwasher at any point.   
 
So what really happened?  No one knows, for sure.  We know that the unit wasn't damaging the floors before it was worked on the first time, but it's also pretty clear that the source of the leak wasn't the part they directly worked on.  It is possible, I suppose, that the leak was originally small and was there the whole time, and may have been the cause of the pump and other failures in the first place.  But then why the floor damage?  My opinion is that something they did to repair the pump, or something that happened putting the dishwasher back in place jostled the seal on the sump assembly and either created or exacerbated the leak, putting the rest of the chain of events into motion.  Either that, or the leak was the cause of the pump failure and all the other failures in the first place, and they misdiagnosed it.   In my opinion they are at least partially if not fully responsible for the damage that was done to my floors and cabinet, but since it is not coming directly from the parts they serviced there is no way to prove it. 
 
In terms of fairness, I do have to say, assuming that they are not responsible for the leak, they refunded the full amount we paid for the initial visit.  So now at least in addition to the dishwasher, cabinet, and floor I have to replace I'm not out the $200 for the repair work that they did.  I do believe what I was told, which was that if the parts they directly installed had leaked, they would have taken responsibility for 100% of the damage.  I'm just disappointed that with the situation being what it is, that there is (to me) enough circumstantial evidence that there is a reasonable chance that they are at least in part responsible, that I'm on my own for the repairs to my home.    






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"High-Way Construction Services LLC offers comprehensive home improvement solutions. Our expert team provides top-notch handyman services, professional painting, skilled carpentry, and stunning kitchen and bathroom remodels. We also offer reliable cleaning services to keep your home sparkling. Trust us to transform your space with quality, efficiency, and exceptional customer service.

Vortex Filtration is a well water storage tank filtration system. "WE DONOT SERVICE WELLS & PUMPS, WE ADD FILTERATION TO WELLS & PUMPS, TO CLEAN WATER AND STORAGE TANKS, ALLOWING YOUR WATER TO BE CLEANER THAN A SWIMMING POOL!". Our systems go into storage tanks with a minimum of 2,000 gallons and up. \n\nIf you are having trouble with clogged filters, dirty water, water heater problems, iron and mineral stains in your toilets and other well water storage tank issues, call us to see what we can do for you. \n\nWe keep well water storage tanks crystal clear and your water system trouble free.

We are a locally owned and operated business backed with over 2 years of experience.\n\nWhether it is a pipe leakage, broken toilet, or clogged drain: we can fix it! Our team is always ready for any emergency plumber service you might need. 24 hours a day, 7 days a week, and 365 days a year, we are here to serve. Call Now (713)501-7066. \n\nWe do Toilet Installments, Faucet Installments, any form of System Installments, Tubs and Showers, and any form of Repairs. We also specialize in Minor Remodeling, Drains, and Interior Painting. With any service ,upon arrival, customers are provided with a firm quote before any work is done. If multiple solutions exist, customers will be informed on options and information to choose which service is fit for customer needs.\n\nWe wouldn't let someone in your home, who isn't welcomed in ours. Every expert is background tested.

"I called on a Friday and he was able to come that Monday. He is very straight forward and honest. He took the time to explain things and how to prevent it in the future. Our tank was located under a deck so there was extra work involved for which he did not charge for. I was very impressed with the hard work put forth and he drained not only the wastewater but the sludge. This is important because there are others who will only pull off the wastewater and not the rest, so be certain who you choose. We chose well."

"Joe from JMS Drain Services was my service technician who arrived well within the window scheduled service time. Joe came in, inspected the sink to determine how to resolve my issue, took out the tool (snake apparatus) to clear the sink, and departed my premises within 15 minutes. I was pleased he resolved my clogged sink so quickly so I could rest after a night's work. Thank you again, Joe."

Customer satisfaction is what determines our success, which is why we take a hands-on approach. When interacting with Smith Heating & Cooling, you'll notice that we're particularly focused on the principles of quality workmanship, timely completion, competitive pricing and integrity in all our business dealings. We combine knowledge and research with our extensive practical experience to ensure a specialized approach for your project needs. Contact us today for a fair and accurate estimate for your project. We look forward to adding you to our long and growing list of happy customers.

Eddie's Kustom Floors can assist you with your flooring needs.

Local business owner operator with over 20 years of experience.

I do handy man work from the inside out \nYard and trash cleaning \nLandscaping … pond installation \nGeneral maintenance \nRepair and paint doors windows walls ect. \nPower washing \nTile installation \n24 HOUR MAINTENANCE CALL