& Hardware Installers, LLC was recommended to me by my next door neighbors Cheryl and Linda. I had actually met David Parker next door and asked for one of his business cards. On Wednesday 2/4/05 at 2:16 PM I called and left a message requesting a quotation. On Friday 2/6/15 at 3:49 PM I followed up with an e-mail identifying myself and, once again, requested a quotation. On Monday afternoon 2/9/15 Wayne Lambert arrived and surveyed the water damaged flooring in my office. At the time, I identified the flooring as a C5010 Bruce Natural Reflections prefinished oak hardwood flooring. The flooring was originally installed by Lowe?s in May of 2005. Water from the sprinkler system had entered through weathered/failed caulking and grout around the window sill a couple of years ago. We had not addressed the repairs at the time because I was working and living in St. Louis and the repair was very low on our priority list. The window sill repairs were effected immediately and we suffered no more water leakage or damage. On Thursday 2/12/15 I sent an e-mail following up on the quotation and on Tuesday 2/17/05 I received a quotation from Shannon in the amount of $800.40. On Tuesday 3/10/15 at 1:47 PM I sent an e-mail addressed to Shannon accepting the terms of the quotation and asked to make arrangements for scheduling a date and time. On Tuesday 3/17/05 at 11:44 PM I sent a second e-mail requesting this same information. Wayne contacted me at 6:29 PM that dame day and advised that the flooring would arrive sometime the following week. He advised that the damaged flooring would first be removed and that the concrete would be checked for moisture and allowed to air out prior to the installation of the new flooring. Based upon this conversation, I assumed the job would take (2) days. I received a call from Wayne on Wednesday morning 3/25/15 at 8:31 AM advising that the installation crew would arrive at my home at 10:00 AM. Without any sort of advanced or reasonable warning, I had to rush to empty the office and then to cover and protect what remained. The crew arrived at approximately 10:30 AM and began working. Once the damaged flooring was removed, it was loaded into garbage bags and the area was swept. Absolutely no preparation of the subflooring, concrete slab, was performed. There was no attempt to remove the adhesive from the previous installation. Additionally, there was no moisture testing of the concrete, although there were no visible signs of moisture. The Armstrong/Bruce flooring was unloaded directly from the van and brought into the office once the old flooring had been removed. The flooring was not staged in the house prior to installation. According to the Armstrong website: ?To acclimate hardwood flooring, move the packaged boards into the room where they will be installed and let them sit for several days, with the cartons open and raised off the ground. This allows the moisture content of the wood to adjust to the conditions in the room. Armstrong recommends acclimation for all their solid hardwood flooring products.? In general, recommended acclimation periods are anywhere from three days to several weeks. Lowe?s recommended and delivered the flooring for the initial installation, back in 2005, one week in advance. At no time were any of the flooring planks tested for moisture by J & B. The flooring was removed in a staggered fashion so that there was no discernable pattern. It was clear from the beginning that the old and new wood planks were not compatible. As the new tongue and groove planks were inserted between the old planks it required two men to beat the new plank with rubber mallets. One would beat the end using the mallet and in some cases hammer a refuge board, used as a buffer, so as not to damage the plank being installed. The other would beat the leading end, from the top down, to keep the board in the groove and provide enough of an impact to keep the board moving forward. Depending on the length of the board, the number of strikes required for each new plank were in the double digits. These particular boards were buttered with adhesive so I?m quite certain that a majority of the adhesive was removed as it was repeatedly beaten and scraped across the concrete slab during installation. The adhesive was troweled on in the open areas of the slab. One commonality throughout the installation was the fact that the installers were constantly removing trash by hand. The crew finished the installation in approximately (5) hours and I issued them a check in the amount of $800.40. On Wednesday evening 3/25/015 at approximately 10:30 PM I inspected the flooring and noticed cupping in two separate locations. At 8:20 AM on Thursday 2/26/15, I called Wayne and notified him of problem. By this time the cupping had actually resulted in the planks actually popping up and free from the floor. Wayne advised that his installers would return on Friday morning. The crew arrived at approximately 8:30 AM on Friday morning 3/26/015. They removed a section equal to about ¾ of the width of the window, which is significantly less than what was originally removed and replaced. The Supervisor immediately blamed moisture in the concrete as the reason for the cupping. This is difficult to believe given the fact that Lowe?s had absolutely no problems with the initial installation over (10) years ago and the fact that there has been no moisture intrusion since the leak several years ago. Unfortunately, we do not know because the moisture levels in the slab were never tested. According to the Supervisor, Wayne was going return to test the concrete slab moisture levels on Monday 3/30/15. Moisture in the slab and/or the hardwood flooring may or may not be a factor in this failure. It is my belief that the failure was caused by a couple of things. The first is the force with which the new planks were installed between the old planks, which caused excessive lateral loads or horizontal forces that caused the cupping. The second is the incompatibility of the old and new flooring, which was caused by the fact that the flooring was not allowed to acclimate to its? environment. Obviously, as the flooring warmed, it expanded. As stated earlier, moisture might be a contributing factor but at this time there is no way of knowing. Adhesive levels and subfloor preparation may have also contributed. Clearly, industry standards and practices were not followed and/or simply ignored. Amazingly, Wayne Lambert never showed up on Monday and I have not heard a word from anyone employed by J & D Hardwood Flooring Specialists for (8) days now. The lack of professionalism throughout this entire ordeal is absolutely astonishing. Clearly Customer service and Customer satisfaction are not a part of the vernacular of J & D Hardwood Flooring Specialists. I have office furniture strewn about my living room and I have a hole in my office flooring, so neither room is usable. Money was never an issue, I simply wanted my floor repaired. In the future, I will not simply rely on the recommendation of a neighbor. I will conduct my own due diligence in the hopes of finding a reliable, reputable and honest contractor. Incidentally, I have encountered multiple enterprise <"},"url":"https://www.angi.com/companylist/us/tn/collierville/j-and-d-inc-reviews-6781481.htm"},"position":5},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"JA Property Services","address":{"@type":"PostalAddress","addressRegion":"TN","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"John A."},"reviewBody":"We were quoted $600 to fix gaps in our hardwood floor. We had another company come and fix the gaps for $125."},"url":"https://www.angi.com/companylist/us/tn/memphis/ja-property-services-reviews-1.htm"},"position":6},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"BUILDERS FLOORS & INTERIORS","address":{"@type":"PostalAddress","addressRegion":"TN","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Eric M."},"reviewBody":"Gwen has installed both carpet, hardwood, and tile floors for me and they are always professionally installed on a tight schedule and at a reasonable price"},"url":"https://www.angi.com/companylist/us/tn/memphis/builders-floors-and-interiors-reviews-3348571.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Pete Andersen","address":{"@type":"PostalAddress","addressRegion":"TN","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Joann A."},"reviewBody":"hardwood and tile"},"url":"https://www.angi.com/companylist/us/tn/memphis/pete-andersen-reviews-6284939.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Classic Hardwood Floors","address":{"@type":"PostalAddress","addressRegion":"TN","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Ken H."},"reviewBody":"We had Classic Hardwood refinish our first level hardwood last fall and we were very pleased with the results. The second level required removing the old floor and subfloor and repair of some water damage. The subfloor was particle board so it took a bit longer to remove and cost us a little more, but the finished result is great. No more give to the floor and no more creaks! One of the things I appreciate most is the good communication. Sean is good about letting you know what is going on and when. Sometimes that is a difficult asset to find. "},"url":"https://www.angi.com/companylist/us/tn/collierville/classic-hardwood-floors-reviews-310953.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"DE Masonry Inc / The Chimney Doctor","address":{"@type":"PostalAddress","addressRegion":"TN","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Rachel F."},"reviewBody":"They did such a great job. The young man that came was so friendly and professional. He came to fix the damper and clean the chimney in the house I recently bought. He was very careful about his equipment on my hardwood floors and did an excellent job cleaning up. He explained what he was doing and things I needed to be aware of that would not have known otherwise. I would most definitely recommend this company. I will certainly call them in the future. "},"url":"https://www.angi.com/companylist/us/tn/memphis/de-masonry-inc--the-chimney-doctor-reviews-366292.htm"},"position":10}]}
Hardwood Flooring Service reviews from real Angi homeowners in Collierville, TN
I had an installation scheduled with empire today. I picked the umber old town and signed a contract for them to install that. I picked this color because it closely matches the hardwood I have installed. The previous flooring has been discontinued, and I trusted they would do their job. The...
Jason J.
5.0
10/2016
Overall, Tim Hogan's delivered once again. There were a couple hiccups in communication as the tile installer wasn't properly equipped to remove the existing hardwood in the location, then when the wood installers did remove it trying to work over each other. Outside of that, the crews did a...
Michael M.
1.0
04/2015
This is, by far, the worst experience that I have ever had with a contractor. J & D Tile & Hardware Installers, LLC was recommended to me by my next door neighbors Cheryl and Linda. I had actually met David Parker next door and asked for one of his business cards. On Wednesday 2/4/05...
Gwen has installed both carpet, hardwood, and tile floors for me and they are always professionally installed on a tight schedule and at a reasonable price
Joann A.
5.0
12/2013
hardwood and tile
Ken H.
5.0
05/2013
We had Classic Hardwood refinish our first level hardwood last fall and we were very pleased with the results. The second level required removing the old floor and subfloor and repair of some water damage. The subfloor was particle board so it took a bit longer to remove and cost us a little...
Rachel F.
5.0
04/2013
They did such a great job. The young man that came was so friendly and professional. He came to fix the damper and clean the chimney in the house I recently bought. He was very careful about his equipment on my hardwood floors and did an excellent job cleaning up. He explained what he was...
We are a family-owned, professional hardwood flooring company that has been operating in the Memphis and Mid-South area for over 26 years. We are licensed and insured. Previously known as Don’s Hardwood Floor Service, we provide repair, sanding and refinishing, and installation. We work with hardwood, LVP, engineered glue-down, and laminate. We also specialize in stairs. Whether small or complex, we strive for perfection on every job, and your satisfaction is important to us. Let’s bring your floors to life.
"It went great.I love my new floors. They were courteous and did their job professional and plus even clean up. If I need some more floors done or if someone ask I tell them to call C&D flooring"
Loretta L on August 2024
We are a family-owned, professional hardwood flooring company that has been operating in the Memphis and Mid-South area for over 26 years. We are licensed and insured. Previously known as Don’s Hardwood Floor Service, we provide repair, sanding and refinishing, and installation. We work with hardwood, LVP, engineered glue-down, and laminate. We also specialize in stairs. Whether small or complex, we strive for perfection on every job, and your satisfaction is important to us. Let’s bring your floors to life.
"It went great.I love my new floors. They were courteous and did their job professional and plus even clean up. If I need some more floors done or if someone ask I tell them to call C&D flooring"
Mid South Flooring, LLC is a locally owned company specializing in quality hardwood installations and refinishing. We also install staircases. MSF currently has 18 employees and does not use subcontractors, so we always know and trust the people working in your home. We also use every means possible to minimize any dust in your home. We use the most up to date vacuum systems for every tool we would have in your home. We can bring the samples to you or schedule an appointment at our all hardwood showroom. We offer free estimates and usually same day quotes.
"Quality work for an outstanding price! MSF will take care of all your hardwood flooring needs!"
Micheal M on March 2024
Mid South Flooring, LLC is a locally owned company specializing in quality hardwood installations and refinishing. We also install staircases. MSF currently has 18 employees and does not use subcontractors, so we always know and trust the people working in your home. We also use every means possible to minimize any dust in your home. We use the most up to date vacuum systems for every tool we would have in your home. We can bring the samples to you or schedule an appointment at our all hardwood showroom. We offer free estimates and usually same day quotes.
"Quality work for an outstanding price! MSF will take care of all your hardwood flooring needs!"
We are here to help you with all of your flooring needs! We help you every step of the way after you’ve selected your new floor: professional on-site measurement, removal of old flooring, and skilled installation that includes moving your furniture and replacing trim. We do it all expertly, so your floor will look amazing and give lasting satisfaction.
"Cordova Carpeting is excellent! They installed our carpet very well. They got a late start but once started they completed in a timely fashion. We had a few small personnel illness issues that they addressed very well. They also come back to tie in the completed carpeting with some hardwood flooring that was done by another company. No additional charge! Way to go!!!!"
Mike E on December 2020
We are here to help you with all of your flooring needs! We help you every step of the way after you’ve selected your new floor: professional on-site measurement, removal of old flooring, and skilled installation that includes moving your furniture and replacing trim. We do it all expertly, so your floor will look amazing and give lasting satisfaction.
"Cordova Carpeting is excellent! They installed our carpet very well. They got a late start but once started they completed in a timely fashion. We had a few small personnel illness issues that they addressed very well. They also come back to tie in the completed carpeting with some hardwood flooring that was done by another company. No additional charge! Way to go!!!!"
Frontline Flooring provide homeowners a variety of installation services. We install ceramic tile, laminate, hardwood, carpet, and backsplashes. We also build custom showers. We offer free estimates and consultation. When using Frontline Flooring you will receive top quality installation along with an affordable price. With over 15 years of experience in the flooring business, we will deliver the results you are looking for.
"Lonnie Valentine came highly recommended as a contractor to remodel our master bathroom. He certainly has a well deserved reputation. He is extremely diligent about following thru on work and scheduling and responding to any questions. He got our job done in a timely manner and always kept us informed. Lonnie was also very helpful in the initial stages of planning our design. Over all we couldn’t be more pleased with Lonnie and his team. Our bathroom turned out beautifully! It’s even better than we had imagined. I would definitely use Frontline Flooring for any future projects."
Margie C on March 2025
Frontline Flooring provide homeowners a variety of installation services. We install ceramic tile, laminate, hardwood, carpet, and backsplashes. We also build custom showers. We offer free estimates and consultation. When using Frontline Flooring you will receive top quality installation along with an affordable price. With over 15 years of experience in the flooring business, we will deliver the results you are looking for.
"Lonnie Valentine came highly recommended as a contractor to remodel our master bathroom. He certainly has a well deserved reputation. He is extremely diligent about following thru on work and scheduling and responding to any questions. He got our job done in a timely manner and always kept us informed. Lonnie was also very helpful in the initial stages of planning our design. Over all we couldn’t be more pleased with Lonnie and his team. Our bathroom turned out beautifully! It’s even better than we had imagined. I would definitely use Frontline Flooring for any future projects."
We do Provide Exterior and Interior Paint, Carpentry, Siding, Plumbing, Electrical, Water Heaters, Garbage Disposal, All type of flooring, Gutters, Bathroom Remodel, Kitchen Remodel, Tile, Fence,deck and porch
We do Provide Exterior and Interior Paint, Carpentry, Siding, Plumbing, Electrical, Water Heaters, Garbage Disposal, All type of flooring, Gutters, Bathroom Remodel, Kitchen Remodel, Tile, Fence,deck and porch
we can provide the services of hardwood floor installation, repair, and refinish, as well as glue down floors. and we do staircase refinish, installation, and repair etc.
we can provide the services of hardwood floor installation, repair, and refinish, as well as glue down floors. and we do staircase refinish, installation, and repair etc.
ColemanDarden Contractors and Subcontractors is a dynamic and innovative construction company committed to delivering high-quality and cost-effective solutions in the ever-evolving construction industry. With a reputation for excellence, ColemanDarden takes pride in its comprehensive range of services, including general contracting, construction management, and subcontracting across various sectors. Many services include painting, sheetrock, carpentry, lawn care, pressure washing, HVAC, commercial and residential maintenance and lockouts. ColemanDarden Contractors and Subcontractors stand as a reliable partner for all construction needs, contributing to the success of projects through expertise, dedication, and a commitment to excellence.
ColemanDarden Contractors and Subcontractors is a dynamic and innovative construction company committed to delivering high-quality and cost-effective solutions in the ever-evolving construction industry. With a reputation for excellence, ColemanDarden takes pride in its comprehensive range of services, including general contracting, construction management, and subcontracting across various sectors. Many services include painting, sheetrock, carpentry, lawn care, pressure washing, HVAC, commercial and residential maintenance and lockouts. ColemanDarden Contractors and Subcontractors stand as a reliable partner for all construction needs, contributing to the success of projects through expertise, dedication, and a commitment to excellence.
First time quality roofing services. We will work with you and your insurance company if needed. Ask about our deductible assistance. New roofing, layovers when possible, roofing repairs, flashing, decking and surrounding carpentry repairs. We do it all, give us a call. From flooring to dry wall and ceilings, from painting to carpentry and plumbing, Constructacon has professional teams and individuals that can get whatever you need done. All home improvements. Kitchens, bathrooms, and more. A word from the Cheif Operating Owner I'm a leading Roofing Contractor in the Mid-South area. I began working for myself in 2009 and have developed extensive knowledge and experience in a wide range of construction areas. No matter why you hire me, I'm committed to making sure I give 100 percent to each job I take on. Contact Constructacon to set up a no-obligation consultation today.
"Outstanding company very professional from the first initial appointment they were early and on time upon to the completion of work. I would definitely recommend them to family and friends."
Kimberly F on January 2024
First time quality roofing services. We will work with you and your insurance company if needed. Ask about our deductible assistance. New roofing, layovers when possible, roofing repairs, flashing, decking and surrounding carpentry repairs. We do it all, give us a call. From flooring to dry wall and ceilings, from painting to carpentry and plumbing, Constructacon has professional teams and individuals that can get whatever you need done. All home improvements. Kitchens, bathrooms, and more. A word from the Cheif Operating Owner I'm a leading Roofing Contractor in the Mid-South area. I began working for myself in 2009 and have developed extensive knowledge and experience in a wide range of construction areas. No matter why you hire me, I'm committed to making sure I give 100 percent to each job I take on. Contact Constructacon to set up a no-obligation consultation today.
"Outstanding company very professional from the first initial appointment they were early and on time upon to the completion of work. I would definitely recommend them to family and friends."
H.W. Construction and Contracting is your premier choice for all things construction and remodeling. We are a full service construction company with several different areas of focus. From full home renovation with H.W. to punch list items with The Punch List Crew our team has you covered!
H.W. Construction and Contracting is your premier choice for all things construction and remodeling. We are a full service construction company with several different areas of focus. From full home renovation with H.W. to punch list items with The Punch List Crew our team has you covered!
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FAQs for hardwood flooring service projects in Collierville, TN
The cost to refinish hardwood floors is $1,900 on average, ranging from $600 to $4,500, depending on the area size, the floor’s condition, the type of wood, the type of coating, and the refinishing method. Traditional refinishing includes sanding the floors, which can be very dusty and costs about $3 to $8 per square foot. Dustless refinishing uses a vacuum to collect dust during the sanding process, reducing the amount of dust produced, and costs about $5 to $8 per square foot.
The cost to install hardwood flooring is about $4,800 on average, ranging from about $1,000 to $12,000. Nationally, the average cost to install hardwood floors ranges from $6 to $12 per square foot for labor and materials. High-end woods and large spaces may cost $13 to $25 per square foot.
Additional cost factors include:
Square footage of the area
Type of wood
Preparation requirements
Type of finish
Location
Floor style and pattern
Plank thickness
Wood grade, color, and grain
It’s time to refinish your hardwood floors when they show signs of age that diminish their overall appearance and function. A few surefire signals that you should consider refinishing your hardwood floors include:
Gouges, scrapes, deep scratches, and dents over a significant area
Discoloration from stains or sun exposure
Water damage causing rotting, warping, or bowing
Weak, spongy, or soft spots in the floor indicating damaged subflooring
Dull and worn appearance across most of the floor
Despite the costly upfront expense, hardwood floors can add value and appeal to your home, making them one of the highest ROI home improvements. In terms of functionality, hardwood floors are very durable and can last several decades when properly maintained, making them well worth the investment. In some cases, installing hardwood floors can even alleviate allergies in household members, as it’s easier to keep this floor type free of dust mites, pet dander, pollen, and other pesky allergens.
Several kinds of wood can be used for wood flooring, not all being hardwood, ranging in price per square foot. You should choose the best type of wood for your flooring based on desired color, cost, durability, feel, and texture.
Check out the cost of common wood types per square foot:
Maple: $7–$11
Pine: $5–$10
Bamboo: $5–$11
White ash: $9–$13
Hickory: $6–$13
Red oak: $8–$13
White oak: $8–$15
Brazilian walnut: $11–$20
The Collierville, TN homeowners’ guide to hardwood flooring services
From average costs to expert advice, get all the answers you need to get your job done.
Hardwood floor repair costs depend on the problem. This guide breaks down common costs based on factors like the type of problem, repair method, and whether you hire a pro or DIY.
Here’s what you should expect to pay when renting an orbital, drum, vibrating, or edging floor sander—as well as where you can rent them and what else to know.
It’s impossible to keep floors damage-free over the years. Thankfully, the cost to refinish hardwood floors is far less than the price tag to replace them altogether.
Unsure who to hire for hardwood floor refinishing? A professional floor refinisher is the answer. They provide guaranteed results and save you time and energy.
Replacing hardwood floor planks without replacing the entire floor is an intermediate DIY project that most homeowners can take on. Learn how in this guide.