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Recent Basement Waterproofing Reviews in Collierville

• AFS Foundation & Waterproofing Specialists

  5.0

  Our problem was that our 500 sqft crawl space would collect water after heavy rains. The insulation was sagging and mold was developing on the wood. I contacted AFS and another company to compare bids. I chose AFS over the competitor for two reasons. 1. The sales rep Austin (with AFS), actually crawled through the entire crawl space and took pictures. The competitor did not. Austin then went through the pictures and discussed the problems we were having and suggested we add a drainage system and encapsulate the area. I told Austin that I was looking at another company to compare work and bids and would let him know by the end of the week. There was absolutely no sales pressure. Austin told me he understood and to take my time. The other company said it would be a 3-4 day job and Austin said it would be a 2 day job. 2. Both companies said they would deal with the mold. The other company would use some sort of gas to kill the mold. AFS said they use baking soda to actually blast away the mold off the wood, and then spray it with an environmentally safe solution to keep the mold from returning. Both companies would add a dehumidifier. The pricing for both companies was comparable. Primarily for the reasons above, I chose to go with AFS as I felt their presentation was much better and I liked their approach to deal with the mold. I did tell Austin that I was very skeptical because of how low the crawl space was. He assured me they’ve worked in smaller spaces but I was still skeptical. I emailed Austin a couple of times with some questions and he was always quick to reply with answers and even sent me the pictures he had taken when I asked for copies. As to job performance, Adam, LaMarcus, KeAndre, and Zach did an excellent job both days. Adam called me each day to let me know they were on the way and they always on time. The team was very professional and courteous. Each day they made sure the work area was cleaned up. In talking with a couple of the guys I learned that they have actually worked in spaces tighter than mine which helped alleviate my skepticism. The team was very friendly and freely answered any questions I had about what they were doing. They stayed focused on the job and had completed the entire work by 2pm the second day. I crawled in the space to inspect the work and found a clean crawl space encapsulated just as Austin had described in his presentation. Adam said when he turned on the dehumidifier it read approx. 85%. By the time I left the crawl space it was down to approx. 77%. We also tested the sump pump. Needless to say, I’m no longer skeptical. Everything I was told would be done was completed. I rarely write reviews but AFS deserves this oneshow more

  Chris O.
• AFS Foundation & Waterproofing Specialists

  5.0

  This company was very organized from estimate to installation. The men they sent to complete the job: Caleb Haywood, Christian Garcia and Noah Jones were AWESOME. They worked on our job for a long time and they were professional from the minute they got here to the minute they left. They encapsulated our crawl space and it looks so so good. They cleaned up the yard and everything so well there was not even a tiny piece of material left. We would recommend the company and these installers to anyone which is rare anymore! Great job guys … thank youshow more

  Ali M.
• Crawlspace Doctor

  5.0

  I normally don?t take the time to write these up as most vendors are average. I do write up the real bad ones and the very good. Not many make the very good category. The Crawlspace Doctor (Matt) is one of the best service companies I?ve ever dealt with over the last 30 years. Matt spent a great amount of time explaining, photographing and estimating our problem. He was successful at getting the water and dampness out of our crawlspace. The space is bone dry now and the job was completed on time. Our problem was unique as a few years ago another crawlspace company had done a very poor job putting up a barrier. Matt came in and fixed their errors for a very reasonable price. Matt is excellent at communication both email and voice. He is one of the few vendors I?ve ever used who called back to see how the problem was going AFTER the final check. I can?t recommend this company enough ? please email me if you have questions. jim@centergrove.neshow more

  James B.
• AFS Foundation & Waterproofing Specialists

  5.0

  Excellent work by this crew (Brandon Holliday, John Stepp, and Jacob Wright). They were on time. They respected my concerns about my septic field lines and the possibility that there my main water line was in the area where they were working. They kept me informed of what they were doing as the job progressed. They answered my questions and were very respectful while answering. They cleaned up the work area when they were done and even put down grass seed and hay over the area. Would highly recommend this company and in particular this crew for any foundation work you need doneshow more

  John M.
• AFS Foundation & Waterproofing Specialists

  5.0

  AFS service technician Chris Quinn addressed our concerns with our crawlspace encapsulation. We were very pleased with the quick response and friendly service.

  Terry G.
• AFS Foundation & Waterproofing Specialists

  5.0

  Very professional, work completed in a reasonable amount of time, AFS responds to any concerns and issues. Happy with their work.

  Diana S.
• AFS Foundation & Waterproofing Specialists

  5.0

  Excellent and hardworking. Work was delayed several times because of situations beyond AFS’s control and they were extremely understanding and accompanying in getting work scheduled and rescheduled and then completed.

  Virginia Q.
• Master Services

  5.0

  This review is for Master Services, Crawl Space and Foundation Repair in Knoxville, TN. phone # 8653453030 , [*** Link removed ***] . We had the pleasure of meeting Nick (Sales Inspector) and Brandon, Brandon, and Jacob (Installers). We hired Master Services on 2/16/21 (work done on 2/22/21) to install a WaterGuard sub-floor drainage system in our home in Greeneville, TN. Nick is a terrific salesman. He is professional and does not push any unnecessary work. Brandon, Brandon and Jacob (I believe Jacob was our installers name - sorry if not), did such a tremendous job. They worked quickly, efficiently, and made sure to keep our home free of mess. Overall we are very happy we hired Master Services and recommend them to anyone needing foundation repairshow more

  Tom K.
• Master Services

  5.0

  They preformed the job in a real professional manor, they were very clean, showed up at the times they said they would be here and except for the noise of the work you would not have known they were downstairs working. They sent in a large crew to do the job which made it a fast job and finished on timeshow more

  Kedith S.
• Master Services

  5.0

  The problem we have with our basement consists of the walls being pushed to the inside from the pressure from the water around the outside of the basement walls. The reason for that is lack of drainage around the house. There is not a way to stop water from coming through walls after they have been damaged short of pouring new walls and installing more drain lines around the outside which would still have water a way to come in. The system they put in is only way to deal with a water problem on the scale we have which takes the water that comes in and pumps it back out away from the house. Our house has never been this dry and it has been 3 years with no water problems. The PowerBrace System will put our walls back to a safe and steady state. The MasterDry people did a really good job and I would tell anyone with basement problems to call MasterDry and let them see what they can do!!show more

  Kedith S.