Get matched with top skylight pros in Collegedale, TN

"Great job, fast and professional "

"Excellent customer service and excellent product."

"Please choose any other company to go to. When Nick Francis came to do the inspection and give an estimate, he was great. Very professional and courteous. I paid the percentage needed up front. When the job went over to Ashley, she was communicative and keeping in the loop on delays due to rain and other unforseen factors. They came out to fix my roof, were up there for a few hours, and then were done. When I later went out, I noticed that the roof was raised in one spot and bowing in another. I reached out to Ashley who said "Received thank you. I will create a case for you. I will let you know as soon as I can get someone out there". They were able to get the 2 who had originally come out back again the next day. When they came, and I went outside with the gentleman, they saw the problem immediately and the older gentleman who was here last time temporized by saying "We didn't have plywood last time, so we did the best we could. We have plywood this time, so will get it all fixed up.". That upset me a bit, because it sounds like they knew they did not do as good of a job as they could have the first time. I reached out to Ashley about this, and her response was "These guys that I have sent are good and thorough. It was my fault for not having them prepared properly. With the work order I had we thought the only possible decking would be the small spot from the satellite. We definitely don't want to short cut or leave any work done incorrectly." So I let them do their thing. They were done much quicker the second time, and when I went out to see it, they had replace much more than they had the first time. There were also still dips. When I asked about them, I was also told by the roofer that to get rid of them, and 8x4 section of roof would need to be torn up so the plywood could be put in. Ashley said she would talk the them about it. That interaction was on June 4th. I heard nothing back until I reached out again on June 12th after having received an invoice to my email stating the job was complete. I asked if the job was considered complete and received this response. "I apologize for not responding earlier. So the repair is complete. It is the way the roof is built that it looks a little un even. We would have to replace a good bit of wood to make it look completely flat." None of the rest of my roof is uneven or has dips. On June 18th, I was called about the invoice and asked to speak to a manager about this issue. Andrew called me, and we discussed all that I have written above, and he asked that I send him pictures. His response was the following: "In both of those photos, the dips in the roof carry on up past where we replaced shingles. That is an existing decking dip. Not due to any rot or installation errors, rather spacing between rafters. It is more noticeable because of the new shingles." I replied with: "I am not able to see the dip in the other parts of the roof personally. I would like to ask for a discount on the remaining balance if possible. Having to go back and forth, and having people come work on my roof above my office twice, was a lot." I received no reply for 2 days. When he finally reached back out, he asked what I thought an appropriate discount would be, I stated 35 percent. Since now I had a roof with dips that they were not going to fix. His reply was: 35% is not a fair and appropriate discount. The facts are that we sent all of the appropriate materials, nothing was incorrect. As I stated on the phone we replaced decking all where it was necessary and satisfactory to the scope of the contract. I'm sorry for any inconvenience you had, but the second trip was in an effort to appease you and lessen any visual dips. It will never be non-existent because of the existing framing and age of the structure. We have made every effort to satisfy you for a minimum repair charge. For an additional effort to resolve this, I will discount your project $100. The condescension was palpable. I replied with this, again repeating what had been told to me, in writing, by Ashley and ended with: So, the appropriate materials were not sent out the first time. The second trip was to fix the first trip, not to "appease" me. His response was: The only bad decking accounted for per the contract was where the satellite was, which was sent out and replaced. I am offering a discount on work that was performed per the contract. Is this satisfactory? I responded with by again reiterating what I had already told him and Ashley about what the roofer had said. This was June 20th, and I never received a response. Until Yesterday July 9th when I received a Notice to Lein in the mail. When I asked him about it, he responded with "You have an outstanding balance you are refusing to pay on a contracted repair job.". I never once refused to pay or made any hint that I was going to refuse to pay. Not one time. I would run as far and as fast as you can from this company"