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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"On our initial consultation, we discussed with the salesperson, Walter, that we needed to be home for services because we have a dog in the back yard and we need to be home to bring him in when the service person comes out. Despite very specific instructions, they cannot get this right. On two different occasions, my husband spoke with them the day before the service, and specifically told them to come out after 1:00, so one of us would be sure to clear our calendar to be here. Both times when I came home at 12:30, they had left a note that they were here before 11:00 am and that they only did the front. Then when we call the office at 12:45, they say they can't make it out until Friday. This is Tuesday, why can't they send someone back out like originally agreed upon?? Their excuse is they cannot give us an exact time frame, but we are not asking for that. We discussed this with Walter before we even started the service and told him what our expectations were and he said it would not be a problem. From the first visit we have had trouble. The first service was supposed to be remove old mulch and put down new mulch that was a different color. When we got home that day, they had just piled all the new mulch on top of the old. It looked horrible because they put red mulch on top of black mulch. And then the bill we got was twice as much as Walter had quoted us. They ended up honoring the price we were quoted, but this just shows the lack of communication between the sales staff and the office staff and service technician."