"Awesome service, great guy very pleased"

"I had an issue with my computer where it was opening lots of pop ups, ad bars, and windows with ads for games. I had tried several different programs to try to remove it with no luck. I finally decided to call North Alabama Technical Service to see if I he could help. I was expecting to set up a time for him to look at it but he connected to my computer immediately and within an hour had it fixed and running perfect again. Great service at a great price and I didn't even have to disconnect it and carry it somewhere! Would call again if I have another issue I can't resolve myself."

"The scheduling and price quote via phone had problems. I called to change the scheduled date over 24 hours in advance but they did not tell the installer, who then showed up one day early. Also, although I told them that I had a 60” TV, I was quoted the price for a smaller TV. This had to be corrected when the tech arrived. The tech was prompt, professional, flexible, and friendly. Did a great job."

"I purchased a big deal for this company. It was pretty good.  I still have a few problems but I was satisfied.  But I have to sort of get back to him and ask him if he can give me a few instructions over the phone.  Yes I was satisfied."

"All the providers have gotten expensive but less than comcast which is the absolute worst. Dish is very good service. Great picture. Responsive service people.
The only con is their on-demand for tv programs. It's lossy. Really bad.
"

"Every time he comes, we have 7 computers and he checks and updates everything and fixes everything that others couldn't fix. he configures the whole network in the house to make sure that all our computer are all hooked up and communicating with the network. he is clean, careful, and very professional with his work. We couldn't find anyone as competent as Mr. Caughman. He pricing is honest and reasonable."

Self-employed for the past 5 years and I specialize in virus removal from both laptops and computers for *Windows operating systems only*; We currently do not support Mac/Apple products at this time. We provide good quality computer services nationwide, all via Remotely from home.

"It went great and Bob was VERY responsive to me and I am an old geezer but he worked with me as if we were on the same wavelength !! There were no problems verbally whatsoever. !!! And he was VERY prompt !!! Bill B. Ronkonkoma NY."

"Service was provided online, from providers home in Columbus, OH.  See above.
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"While they got the job done eventually and their customer services and techs were sweet, the company needs to be MUCH more crystal clear and upfront about a few things before they eagerly take payment. 1. This is not a company for novice clients as they only do work remotely and expect you to have all hardware properly installed before hand. So perhaps they should only sign up for software issues with clients like me who are hardware dummies. I had to struggle on my own for hours buying and trying to figure out where to plug items (again I am basically an old lady technophobe as they say). 2. They also don't make it clear that you are not scheduling an appt in the traditional sense but rather scheduling a position in a phone queue at say a time like 7 pm eastern. So you end up sitting by the phone at 7 pm for 45 minutes waiting for them to call (since apparently you are 10th in the queue). All this is fine, but it should be the first few things you bring up when someone works with you esp for 137 an hour as there are other local companies one can work with if they seek non remote service. In short, your people are great and sweet, but the upfront disclosure is lacking."