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Gas Logs questions, answered by experts

Most gas companies and utilities brokers will send a technician to relight a pilot light, but this may demand a service call fee. Contact your local gas company to inquire about available pilot light services. If it’s a no-go, just follow the aforementioned steps and light the manual boiler’s pilot light yourself. 

If you think your home might be experiencing a gas leak, you should immediately leave your home and call a professional natural gas line plumber for assistance. Natural gas is dangerous and highly flammable, so you shouldn’t stay inside your home if you think there might be a gas leak.

Shut-off valves, like any other piece of metal hardware, can corrode, age, get worn down, and eventually break or rust into place. Occasionally spray your shut-off valve with WD-40 to stall it from rusting. If it really gets stuck, a wrench and WD-40 will usually do the trick, but you will need to call a plumber if it’s completely unmovable.

Earthquake gas shut-off valves, or seismic gas shut-off valves, are safety devices that attach to your natural gas line. When an earthquake hits, the valve automatically turns off the flow of gas. Earthquake gas shut-off valves can prevent gas leaks, which are especially dangerous after a quake due to the risk of fire and explosion.

You can and should vent the gas from your hot water heater to the outside of your home. Traditionally, these gases were vented back to other gas appliances, like stoves or furnaces, but many jurisdictions have outlawed this practice due to the risks it provides. 

Most water heaters today use atmospheric venting that exhausts the gas out of the home through a pipe.

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