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There are a few reasons your snake won’t go down the floor drain. One common reason is a large obstruction in the drain that is causing a blockage. You can remove any debris you see in the drain before trying to snake it. In addition, the snake might not be long enough to reach the clog, or it might be the wrong diameter. 

While there is no specific “best” method to clear hair out of a drain, several options work well. Using a combination of baking soda and vinegar to dissolve the hair clog is a great and easy way to help clear the drain. Drain snakes are also effective for more severe clog buildups. 

No, you should not see water in a sewer cleanout. If you do, it could indicate that you have a block or leak in your main sewer line—which can cause sewage to back up inside your home and potentially flood your yard. Your best bet is to call a local sewer cleaner if you notice any water or sewage around your cleanout.

As a preventative measure, hydro jetting should be done every one to two years. However, the best practice is to hydro jet your sewer line once per year. The ideal frequency depends on several factors, including the age and condition of your pipes, how prone they are to clogging, how often the sewer line is used, and the type of waste disposed of in the system. If you frequently experience clogs or are unsure, it's best to ask a licensed plumber for a recommendation specific to your plumbing system.