"Got a great deal on equipment through Angies List. Tech was very helpful and took the time to answer questions and customize package to best meet our security needs."

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All went well, up and running in no time at all. It is very user friendly, you don't need a PHD to operate this system and  we feel  secure and safe knowing that we are being protected 24/7.

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"The appointment was made quickly. I only had to wait 5 days. The gentleman arrived right on time. I was impressed that he removed his shoes before entering the house. He insisted on doing this, even though I told him it was not necessary. He measured the distance between the door and wall and ensured that it was even. He was neat and cleaned up everything in the room after his work. He was pleasant and did not leave until the project was done to my satisfaction. Unfortunately, the down side was that I quickly received a bill for $258. I had had a difficult time when I booked the appointment because they did not have my payment registered. I had my receipt and suddenly they found it. But the invoice after the fact was still $258.00, having not deducted the payment of $129.00. I received an invoice this morning which had been corrected but the invoice also indicated that my payment had been refused. I was angry and insulted because I have an excellent credit rating. When I called, the representative suddenly found that it had indeed been paid two hours before I got out of bed this morning. I still disagree with the additional $89 installation charge. I expected to pay for the needed materials for hanging, but I thought the advertisement for $129 was the installation price. Basically, the company accepted the advertised price of $129 but still added the difference which I wound up paying. The service was excellent; the billing department and customer service failed."

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

H Prairie Operations is an owner operated window and door distribution company that specializes in providing the ideal product for homeowners or contractors that meets their needs at an affordable price. We will consult with you, your customer, or your contractor and make sure you receive the products you need, at the time you need them, and within budget.

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

"It was easy. No one came to my house. I answered their questions. Those answers provided them with what they needed to send me a DIY system to arm my home. Everything was explained and all seemed simple until I got the kit. Nothing was wrong with the kit, however, I was nervous that I would not line up door and window sensors correctly. Afterwards, I could not figure out why I was so hesitant and nervous. I have tripped the alarmed, was quickly contacted and false alarm cancelled."

"The reviews are right on point, the best security system for the ease of install and service after your system is up and online."

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