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"Contacted to replace a gas log set they had installed 2 years ago when they charged $250. First they weren’t available for 10 days; second they raised their price to $400! I questioned the woman about the price increase and she made an excuse it was 2 years ago. I called Mount Pleasant Fireplace and Gas who did the job for $250 and 3 days after I called. I understand things are tough and could accept a higher price but a 60% increase is ridiculous."

"Unfortunately, my review cannot be a positive one. Our experience was quite an ordeal. My husband was a contractor in New York, worked for many people considered millionaires, and always had a great working relationship with vendors and customers, alike. He is retired now and only takes on work that he chooses and is never without clients, even repeat clients. He recently had a small job, by The Granite Stores standards, to complete. He placed the order, they were perfectly willing at that time (early July-ish) to take the money, and was given a delivery date of 9/2/20. He called just prior to confirm. When that date arrived, not granite. He was told it was on the truck, but the first job of the day was experiencing plumbing difficulties. He was then told it would be delivered in two days. That day came and went with him being told it was on the truck ready for delivery. He was subsequently told of two more delivery dates with two more excuses. Thursday, September 10, ten days after the first promised delivery, and with 4 very untrue statements by the woman in charge, I went to the store to inquire about the delivery only to discover that the granite was just being cut that day! Why the untrue excuses?? Why not just tell the customer it is delayed?? No, I was told they were doing us a favor by taking this small order and would never be taking any more small orders. I then told the woman in charge that this transaction was not a favor as the service had been agreed upon and a deposit was accepted by the store. After I left the store, my husband was called and, contrary to the original agreement, was told he had to pay $200 more. No itemized bill/receipt was ever supplied for this transaction, which in and of itself is not a good business practice. In fact, I was initially informed that day that they had no record of our deposit and expected to get payment from me at that time. That was not going to happen, as they did not have correct records. The Granite Store seems to have built quiet a business for themselves. I applaud their business success, but if they treat customers like this, big or small, I wonder how they must treat those workers?? We were met with nothing but rudeness by the woman in charge, and yes, my husband got a little heated on one phone call, because he truly hates being what he considers lied to, repeatedly. I found this experience to be one of untruths, rudeness, and condescension. The granite did arrive, the workers installed it, and that part of the experience gets a 5 Star rating. After four untrue statements by the woman in charge, 4 lost days of work by my husband having to push his customer schedules back, threats by the woman in charge to have people come back and rip out the work that had been done, the business itself gets a zero rating. We have since found another granite business that is happy to do business with small or large orders and is much more pleasant. If asked for recommendations by present/future clients, we will be steering future granite needs customers away from doing business with The Granite Store, but will ultimately leave that decision to the customer. We do not wish The Granite Store any ill will, only that they would treat ALL customers with kindness, respect, and honesty."

"Once again this company has failed. Continued misdiagnosis and failure to be truthful. Save yourself the hassle. Avoid this company and any of their employees. They will continue to lie about the issue with zero intent of fixing the appliance."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"