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"I contacted Mr. Handyman of Greater Savannah after an attempted break-in at my house left me with a broken window. The receptionist, Angela, was very polite while I explained what happened and how I needed to have the glass replaced in one window pane. She explained that the technicians work on an hourly wage ($165 for first hour, $110 for each additional hour) and that I would also have to pay a “travel fee” because my address is not within their normal boundaries. However, I was not told how much the fee was going be. Instead, it was explained that “it depends on how far the technician had to drive from the previous job.” The technician, John, then contacted me to set up an appointment time. I explained that I wanted to have glass replaced in the window pane. When John arrived at the appointed time, I expected that he would be able to perform the job I had requested to be done. John looked at the broken window and informed me that he was not able to replace the glass himself. He was able to remove the pane and take it to local glass stores to see if someone could fix it. I told him that was something I could do myself. Why would I pay someone else an hourly wage to do something I could myself? John offered to board the window for me and I said yes, that’s fine. I assumed a handy man would have some simple supplies on hand and available, but I was informed that he did not have plywood and would need to go to Lowe’s to pick some up. John returned and proceeded to board the window with plywood. After working on the job for a total of an hour and a half, John presented me with a bill of $426.29. I was appalled! Who charges $426 to board a window? John could not give me a receipt, he suggested I contact the receptionist to have it emailed. I felt I had no choice but to pay even though it was an incredibly high amount. According to the invoice that was emailed to me, I paid $360.50 for labor and $65.79 for materials. Based on the hourly price I was quoted and the fact that John worked for 90 minutes, I calculated the following: $165 1st hour of work + 55 for additional half hour --------------------------------------- $220 total hourly wage + 65.79 for materials -------------------------------------- $285.79 labor & materials $426.29 total cost - 285.79 labor & materials ----------------------------------------- $140.50 leftover So I am left to assume the remaining $140.50 was the “travel fee.” My address is 38 miles from the office of Mr. Handyman of Greater Savannah. Am I happy with the work done by John? He did a good job of hanging plywood, however, he did not complete the project that I hired him for. Am I happy with the services provided by Mr. Handyman? No, when I spoke to Angela she could have said, “I’m sorry ma’am, we are not able to replace glass windows.” Or, when John called to schedule the appointment he could have said, “I’m sorry ma’am, we are not able to replace glass windows.” I would have appreciated the honesty and integrity and maybe possibly used their services for some other future project. However, after spending $426.29 for a boarded window, I will never call Mr. Handyman or recommend them to anyone. I believe it is very sneaky how they could not give me a price for the travelling fee as well as the fact that I never saw or signed any agreement contract until after the job was complete (although the job intended was NOT complete). I feel as though I was robbed again. You fooled me once Mr. Handyman, but trust me, you will not fool me a second time."

"Got the job done right and efficiently."