ABLE POOLS

Apparently Able Pools used to be a respectable pool-maintenance shop. It was purchased by Jeff Blair at some point, and they still know their chlorine and baking soda, but beyond that they really don't know what they're doing. Our experience was terrible. Able Pools didn't measure the pool properly, so the liner fit like a baggy pair of pants (see photos! ew!). Jeff refused to refund our money, saying that he wasn't responsible. We sued, won a judgment, and he STILL hasn't paid us back. Awful. AVOID THIS CROOKED BUSINESS. This guy also D/B/A "Decks, Docks & More" ... beware that business, too.

Terrible. The pool wasn't measured right, so the liner fit like a baggy pair of pants (see photos! ew!). Refused to refund our money. Took him to court, got a judgment, and STILL hasn't paid us back. Awful. AVOID THIS CROOKED BUSINESS.

unknown

Very professional, dependable and reasonable. Defiantly recommend highly for pool services.

Good salesman when providing estimate and work to be done. However, actual work was subcontracted to Contemporary Pools. Had never had a pool re-plastered and I learned a lot afterwards of work techniques and stain prevention and removal following this experience. The re-plaster work was average ( incomplete fills where old plaster had fallen off the wall) and uneveness in many areas. Later, staining developed showing bare footprints in pool surface. Learned from others later that improper care led to appearance of footprints as they should have never walked on surface with bare feet. Then, they could not remove stain even with 'full-pool acid wash' techniques. The only suggestion was to empty the pool again, acid wash pool and re-fill. So began my quest to learn about pool stains and removal methods. Came to find out Able/Contemporary did not even ID the stain correctly, thus no stain removal. Contemporary would not answer my call and Jeff said he would not rest easy until I was happy. Well, over 6 months later, no additional communication. However, through my work and $$$s, about 80% of the stain is gone now without an acid wash to partially remove the new plaster I just paid to have installed. If you want better service, go to Aquarian Pools. So far, plaster remains adhered to the pool wall.
Do better research before-hand for major pool work than I did. Also learn about pool staining, removal and prevention as pool service providers are generally weak in this area. One area pool supplier told me to relax and 'become one with the stain'. Many have no idea how to remove stains or ID stains. Money is made by acid washing. I now use metal removal filtration for fill water and metal sequestrants in the pool water with specific backflushing methods of sand filter.

I have worked with Able Pools over the past few months on various pool issues and most recently had them replaster my pool and add a handrail. They were always responsive, willing to answer any and all questions, on-time and no budget surprises. Everyone on the team, no matter their specific role in the work, was professional and respectful of your time, property and even your pets. Every evening during the project my pool area was cleaned and left neat. They kept me informed of project status and next steps. I am thrilled with the outcome and would definitely recommend this team.

He has arrived on time or ahead of time on any appointment I have ever made for service or estimates.

This is the second time I have had this company work on my pool. Both times I got prompt call backs, accurate reasonable estimates and quality work completed. This guy on the two occasions that I have hired him, has done what he said he was going to do, when he said he was going to do it and at the price originally quoted. The price was less than at least one other pool company in my area. He did offer some suggestions of other improvements I could make but in no way did I feel I got a pushy sales pitch, just helpful information. Would definitely hire this company again.

Called to get some basic help on a couple of small items on my pool. Did the work and charged an average to high/average price, but as is typical with most pool companies put a little too much sales pitch on signing up for a maintenance plan. I maintain my pool myself (quite successfully BTW) and don't need that type of service, but it seems like most of these guys like to make their money that way. Later in the year, I called with an "emergency" situation that needed attention, and surprise surprise - could never get a call back even though I left 3 messages. Found out a pool store on Millwood was close to my house and open on Saturday. Went by and bought some small fittings, got great free advice, and fixed it myself. Won't use again and don't expect a prompt response, if any.

They have been very good and I’ve been dealing with them for a couple of years. He is very responsive and gets back to you within two business days at the most. The price is reasonable and competitive with other businesses that I’ve used. He does a great job and he doesn’t try to sell me more than I actually need. He is very punctual and he’ll actually come to the house whether I’m there or not on the same day of my call. He is very professional and he recommends other things that need to be done then does them with my permission.

I have an in ground pool and the water flow from the pump had considerable decrease. After 2 frustrating encounters with another pool service provider (Artisans) I called Able Pools. I spoke with a gentleman named Jeff who called me back in less than an hour and practically diagnosed the problem over the phone. I will add that another pool service company never called back. Jeff was at my home within 48 hours and fixed the problem. He called after he was finished to describe what he had fixed and other things to be aware of on my pool pump. Jeff was courteous, competent and professional. I highly recommend Able Pools.