Flooring Plus

Service was AWESOME! Roberto, the tile installer was wonderful and fabulous!

They are awesome! They were in and out in one day. The Salesman was Jonathan Dendy.

Awesome service!

Installation personnel were excellent!! Very carful when disassembling and assembling furnature and moving it out of and back into the room in which they installed the carpet. Courteous and professional

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In April 2011 Flooring Plus (at the time it was Appliance Plus) removed a hardwood floor because of damage and installed a new hardwood floor. The subcontractor, working for Appliance Plus, and his crew did an excellent job of removing and installing the floors. The problem started a little less than 3 years later, when a repair was necessary. I started talking to Stephanie at Flooring Plus in January 2015. From that point on Stephanie was very helpful and tried to arrange for the subcontractor to come out and make the repair. During the next month, I had talked to the subcontractor on more than one occasion. We set up an appointment, but he never showed up or called. I finally contacted him again and he was to make the repair on Mar 2, 2015. This appointment was also cancelled. By now, I had talked to Stephanie a number of times. She then suggested another subcontractor, who was supposed to call me and set up an appointment. The subcontractor never contacted me and I gave up. While Flooring Plus may be a reputable store, their service is terrible. My repair was not large, but I still had to go elsewhere to finally get the repair made.

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I could not be more pleased with the total process. I needed to get the work done quickly because I had ordered a new bedroom set and wanted it done while the room was empty. The sales rep Hanna was able to come out the same afternoon I called and I had a quote later that day - the quote was very reasonable and they could have the materials and work done in a week. Everything went as promised. The installer Rhett and his crew arrived on time, they were courteous, professional, and even fixed a few areas in my already installed flooring as a courtesy. I could not be more pleased with the total process! After reading the previous reviews by others I felt I needed to share my experience with Flooring Plus, they are A++ in my opinion!

We had planned on doing it the second week we were at the beach but actually they had a cancellation so they did it about three days after we ordered it. It was very quick. They were fine. They did a good job. They came in, did what they were going to do, clean up and left. That's what they were supposed to do and that's what they did. It's just that at some point there were some confusion. I think they could have done better but we only spent two weeks at the beach so I did not really have a lot of time.

No call back no response. Will never use this vendor again for anything.

Service was so,so. Prices were significantly higher than Sears for same product

I had engineered wood installed on concrete. The concrete should have been leveled using a leveling compound and wasn't. Salesperson quoted the job using the least amount of wood to make their contract look good. This meant that defective pieces of wood needed to be used. This included wood with minor splits, wood with planer burns, wood with large knots and one piece of crotch wood that didn't match any other piece of wood on the floor. I had to purchase an additional box of wood for them to attempt repairs on the most egregious areas. The first box didn't match the flooring installed. Waited for the second box to arrive and it was all small pieces, and not the normal random lengths that should have been in the box. Installer used these pieces and corrected most of the major problem areas. I am very dissatisfied with their service. There is still one place on the floor that has a minor buckle and many places where there is a hollow ring to the floor indicating it was not glued directly to the floor. This will allow heavy furniture to damage the wood because it was not properly secured to the floor. The tile floor went better but still there were problems. First there are tiles that are not in direct contact with the floor. Placing anything heavy or dropping something on those tiles will result in broken tile. The grouting has areas of various coloring a couple shades different. The salesman said they do not tile under the dishwasher and the installer said they do if the dishwasher was removed. I am competent with home repairs and moving the dishwasher would have been a two minute job.

Refrigerator/freezer stopped cooling on a Friday night. Every few minutes or so it would make a 'click' sound. The next morning, a Saturday, called Appliance Plus after seeing it on Angie's List. (Tried another listed appliance repair store but they did not have anyone out on a Saturday.) They gave me an approximate arrival time for the service tech. They called back a little later to advise me that the tech. would arrive within 30 minutes. Diagnostic and repair were completed within 30 minutes. The relay overload unit was burnt out and preventing the compressor from starting. He had the replacement unit with him for an immediate repair. The technician and store personnel were both very pleasant and professional. The cost was reasonable ($116 for service call, replacement part and tax). Yes, I would call them again for any future repairs.

During our kitchen remodel, the icemaker had been left off. When restarting wouldn't make ice. We chose Appliance Plus because of their reviews on Angie's List and because they are a certified Scottsman repair service. Service was scheduled for the following day and the technician arrived right on time and diagnosed the problem. A part had to be ordered and so final repair was done 4 days later. Not only is the icemaker working perfectly, but I now know a lot more about how it works!

They were here less than an hour and I was very pleased.

They were very good. They were excellent in put down the flooring. They did a really good job and I was very happy with them. I was happy with the quality of flooring. I was able to get a better price than what they had quoted when I shopped around and they matched it. The salesperson was very good answering all questions.

We had our kitchen remodeled and needed a backsplash on both sides of the kitchen. From the time we walked into Appliance Plus and were greeted by the manager to the end result was an A + experience. The store is clean, organized and had great samples of the tiles we needed for our kitchen backsplash. The samples of tiles were coordinated with matching border tiles, different colors, sizes all included with an image of the final result. Really was helpful in making a decision. We were allowed to take the sample home. Next we called the manager and made an appointment for him to come to our home and give us an estimate and measure. The manager gave us a date I believe was about a week or two later for the job. The installer and his crew came over to our home and got the job done in one day. They all were excellent workers, respectful, clean and even helped us design the job. We highly recommend this company just on this job by alone.

Quick response. Quick diagnosis and repair. Two people working on it sped up the process.

Visited store and picked out flooring. Spoke with a saleslady there and she came to our home to measure and gave us an estimate. Decided on a date, workers showed up and did flooring. It was uneventful.

They are definitely more than appliances. The did a lot of the flooring in our home, and they did a wonderful job.

This company did a terrific job. They were punctual, responsive, and professional. I was satisfied with the quality of service provided by this company.

One week later, Marty recommended his installer Roberto who installed the tile. Roberto performed the installation perfectly, clean, respectful, trustworthy and helped us with the design. I would recommend this company, Marty and Roberto to anyone of my family and friends. No surprises, all appointments made on time and quickly. No problems with installation. It went smooth and seamless. Excellent company and staff.