Enter a zip code and get matched to businesses near you.
Founded 1987 • With Angi since November 2008
1076 Royle Rd.
Ladson, SC 29456
Service Provider Response
Thank you [Member name]!Service Provider Response
Thanks again [Member name]! We appreciate your having confidence in us.Service Provider Response
Mr [Member Name Removed], Thank you for sharing your experience when using our services. It comes with much regret you were not completely satisfied with our billing process. Although I do not agree with most of what you claim to be true and here are my reasons why. 1) You and/or your wife gave the approval of the costs involved to repair your air conditioner. I don't understand how you are able to complain of prices we gave you the opportunity to decline repair after the $79 diagnostic fee was paid. I assessed your systems problem, gave you a breakdown of cost to make repairs to your system to get you cooling on that day JUNE 23 2015, you made the choice to accept the repair before it was made. Here is the complete breakdown of charges. I cannot stress enough this being my argument about your complaint. These charges were not billed until after an explanation was made for each charge, which you agreed to before the repair was made on the following day. 1) Diagnostic fee of $79.00 2) After we explained all charges being billed to get you up and running to cool your home, Labor to complete was billed for 2.5 hours at $75.00 per hour- this included driving from your house to pick up the part and locate it across town, return to our shop to mount the motor, and then return back to your home the following day to install it. Upon my arrival the following day to complete the repair, we met for the first time, you did not mention anything at that point you did not feel the price to come to your home to repair your system was an issue, I then proceeded to do what you had approved the previous day for me to repair, which was install your condenser motor. The charges billed will be explained at the end of my response. Lets not forget you had an additional part needing replaced as well, which was the dual capacitor for the condenser to run. The unit would not work without this part also being replaced. All of this was explained to you and your wife before the repair was made and because you did not decline repairs at that time , you will not receive any refunds for work we completed per your approval. Our policy is to get customer approval before making repairs so the customer knows what they will be billed before we make any repairs. I received an email from you about this on September 1,2015. Your complaint was made 3 months later. Here are the charges you agreed to pay us to repair you HVAC system in detail. $79.00 Diagnostic (had you declined repair this would have been your total cost before approving the following as explained) $350.00 Condenser motor (part Only) $89.00 Dual Capacitor replaced due to power surge $187.50 2.5 hours Labor for leaving to pick up part after located locally, return to shop to mount motor on condenser top, return to your home the next day to finish repairs. The price you were billed and you paid for with no complaints until finding Home Depot had the condenser at cost 3 months later, in my opinion will show our billing policy was correct. To be clear, we do not give special pricing to anyone with circumstances you claim we knew about from the get go, That is not true, nor is it relevant to your complaint. Thank you again. I wish you and your family the best. In case I missed anything in response to your complaint, please feel free to share any more concerns or questions I may not have explain for you to understand our business practices. Michael Gibson OwnerService Provider Response
We are not aware of any messages you have left 3 times to schedule your maintenance to be performed for your HVAC system. We have you scheduled for Monday August 17th per your conversation with office staff. We work very hard to make our customers more than happy when using us for service. All reviews left about us on Angies List and our Facebook page would hopefully show that to be true. Being this is not the first occasion you have made negative remarks about Gibson's All American we feel are unfounded, we will refund your money for both maintenance visits that you prepaid on the first visit to your home. I would say to anyone reading this some customers you simply cannot satisfy no matter what you do. This customer would be one of those. Mrs Taylor look for the amount you paid for the Maintenance Agreement to be mailed to your address immediately. You will receive that by mail within the 2-3 days. We feel regretful having to say to a customer- which is NOT something we do very often, Thanks but No Thanks! We apologize for any inconvenience and wish you luck with finding a company that can service your HVAC needs.Service Provider Response
Thank you!Service Provider Response
[Member name removed], Thank you for providing your review of the service you received from my company. We strive to provide the best service, at competive prices with 100% Customer Satisfaction. We feel if a rating lower than an A is not achieved, we have failed you somewhere and would like to be given a chance to correct an issue specific to the review you feel we deserve. Please take a moment and provide your thoughts on how we can improve. Again, you're satisfaction is most important to us. We do appreciate Your honesty. Although, your low rating is unacceptable and disappointing. We would be interested to hear what could we have done better. Thank you in advance for helping improve. I look forward to hearing your thoughts. Sincerely, Michael Gibson -Owner Gibson's All American (843) 200- 0767 my direct connectionService Provider Response
Thanks!Service Provider Response
Thank you [removed member name]. Its good to know you have positive feedback about your experience with us. Your business over the years is greatly appreciated. Thanks again for taking the time to compliment us. Michael GibsonService Provider Response
Thank you!Service Provider Response
Thank you!Service Provider Response
Thank you!Service Provider Response
Thank you!Service Provider Response
Thank you!Service Provider Response
Thank you!Service Provider Response
Thank you!Service Provider Response
Thank you!Jaco Heating and Air is a full service HVAC company servicing residential customers in the Columbia area. Our team is dedicated to providing value for you as a trusted source for reasonable and responsive HVAC services in the greater Columbia area.
Angi Certified
Carolina Energy Conservation is a local family owned and operated company. The company was founded under the principle to provide the residents of the Grand Strand community (and beyond) with a reliable and trustworthy company aimed at helping to reduce energy consumption as well as reducing the community’s utility bills. With our office located directly in the myrtle beach area we have been a leader in the energy improvement market since our inception in 2009.
Angi Certified
Offers Coupon
Heating and air conditioning replacement, service and maintenance.
Duct cleaning & drier vent cleaning.
Gibson's All American Heating & Air Conditioning is currently rated 4.8 overall out of 5.
Gibson's All American Heating & Air Conditioning is open:
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Gibson's All American Heating & Air Conditioning accepts the following forms of payment: Visa, MasterCard, Discover, Check, American Express, PayPal, Financing Available
No, Gibson's All American Heating & Air Conditioning does not offer free project estimates.
Yes, Gibson's All American Heating & Air Conditioning offers eco-friendly accreditations.
No, Gibson's All American Heating & Air Conditioning does not offer a senior discount.
Yes, Gibson's All American Heating & Air Conditioning offers emergency services.
Yes, Gibson's All American Heating & Air Conditioning offers warranties.
Gibson's All American Heating & Air Conditioning offers the following services: Heating and air conditioning replacement, service and maintenance.
Duct cleaning & drier vent cleaning.