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Gibson's All American Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Gibson's All American Heating and Air is a family owned and operated business We take pride in offering affordable HVAC solutions. Specializing in Service and Replacement, our staff of skilled field engineers will take the utmost care in maintaining your air conditioning, heat pump or gas system allowing your system to operate at the peak performance level at which it was designed. Our vast knowledge of every aspect of the A/C business affords us every opportunity to create a comfortable environment for you and your family.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Heating and air conditioning replacement, service and maintenance.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.922 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 5% | ||
| 0% |
Showing 1-22 of 22 reviews
Bob D.
Apr 2017
I would give them an A across the board. Michael Gibson is just a true professional; he does what he says and says what he does.
Response from Gibson's All American Heating & Air Conditioning
"Thanks again [Member name]! We appreciate your having confidence in us."
Bob D.
Apr 2017
It was an A all across the board. Michael Gibson is the owner and the main one I was in touch with. He's just a true professional, does what he says and says what he does. It just stuck out - a very professional young man.
Response from Gibson's All American Heating & Air Conditioning
"Thank you [Member name]!"
Bob D.
Apr 2017
I have two homes, my primary and a rental.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Gregory G.
Oct 2015
During a stressful time in our lives, the central air conditioner in
our house stopped working. It was as hot as it gets in Charleston, SC
and we were in the middle of making a major life change which included
moving our family to another state. The people at Gibson's All
American knew of our difficult situation (they asked) and I feel took
advantage of us. Keep in mind that I am a Federally qualified
Airframe and Powerplant Technician that is qualified to and in fact
has worked on the HVAC systems of Boeing 747s. I know how things work
and would have (and should have) fixed this myself if we weren't
already so stressed by other life issues. Instead, I chose to sign up
for Angie's List and chose a contractor I was sure could be trusted
while I took care of other matters. After having the work done, the
amount that was charged to us stayed on my mind for many weeks,
and also, the slightly stressed sound in his voice as he let me know
that he needed to be payed before he left the house caused me to
pause as well. So, this is what I found when looking back at the
situation...
The parts are available at Home Depot for close to $100 (look up
condenser fan motor). The job, especially when done by a professional
should take far less than 1hour, in fact, much closer to 1/2 hour. AC
manufacturers make this job easy to do: everything is out in plain sight
and there are only about 8 screws to remove and very basic electrical
connections to make. The hardest part might be removing the fan from
the shaft with a puller, but they have done this many times, I am sure.
The charge was over $700. I have talked to both the lady on the
phone (I assume the wife) and the man by email and have been assured
by both the the charges are correct and typical for them. Since we do not
live in the area any more, I am convinced that I will not be receiving a refund
after being charged about double rate for this simple and common job and
feel that the facts should speak for themselves. Do you think HVAC work
is worth well over $600 per hour? Or is it only OK when the client is under
a lot of stress, totally distracted, and about to leave town?
our house stopped working. It was as hot as it gets in Charleston, SC
and we were in the middle of making a major life change which included
moving our family to another state. The people at Gibson's All
American knew of our difficult situation (they asked) and I feel took
advantage of us. Keep in mind that I am a Federally qualified
Airframe and Powerplant Technician that is qualified to and in fact
has worked on the HVAC systems of Boeing 747s. I know how things work
and would have (and should have) fixed this myself if we weren't
already so stressed by other life issues. Instead, I chose to sign up
for Angie's List and chose a contractor I was sure could be trusted
while I took care of other matters. After having the work done, the
amount that was charged to us stayed on my mind for many weeks,
and also, the slightly stressed sound in his voice as he let me know
that he needed to be payed before he left the house caused me to
pause as well. So, this is what I found when looking back at the
situation...
The parts are available at Home Depot for close to $100 (look up
condenser fan motor). The job, especially when done by a professional
should take far less than 1hour, in fact, much closer to 1/2 hour. AC
manufacturers make this job easy to do: everything is out in plain sight
and there are only about 8 screws to remove and very basic electrical
connections to make. The hardest part might be removing the fan from
the shaft with a puller, but they have done this many times, I am sure.
The charge was over $700. I have talked to both the lady on the
phone (I assume the wife) and the man by email and have been assured
by both the the charges are correct and typical for them. Since we do not
live in the area any more, I am convinced that I will not be receiving a refund
after being charged about double rate for this simple and common job and
feel that the facts should speak for themselves. Do you think HVAC work
is worth well over $600 per hour? Or is it only OK when the client is under
a lot of stress, totally distracted, and about to leave town?
Response from Gibson's All American Heating & Air Conditioning
"Mr [Member Name Removed], Thank you for sharing your experience when using our services. It comes with much regret you were not completely satisfied with our billing process. Although I do not agree with most of what you claim to be true and here are my reasons why. 1) You and/or your wife gave the approval of the costs involved to repair your air conditioner. I don't understand how you are able to complain of prices we gave you the opportunity to decline repair after the $79 diagnostic fee was paid. I assessed your systems problem, gave you a breakdown of cost to make repairs to your system to get you cooling on that day JUNE 23 2015, you made the choice to accept the repair before it was made. Here is the complete breakdown of charges. I cannot stress enough this being my argument about your complaint. These charges were not billed until after an explanation was made for each charge, which you agreed to before the repair was made on the following day. 1) Diagnostic fee of $79.00 2) After we explained all charges being billed to get you up and running to cool your home, Labor to complete was billed for 2.5 hours at $75.00 per hour- this included driving from your house to pick up the part and locate it across town, return to our shop to mount the motor, and then return back to your home the following day to install it. Upon my arrival the following day to complete the repair, we met for the first time, you did not mention anything at that point you did not feel the price to come to your home to repair your system was an issue, I then proceeded to do what you had approved the previous day for me to repair, which was install your condenser motor. The charges billed will be explained at the end of my response. Lets not forget you had an additional part needing replaced as well, which was the dual capacitor for the condenser to run. The unit would not work without this part also being replaced. All of this was explained to you and your wife before the repair was made and because you did not decline repairs at that time , you will not receive any refunds for work we completed per your approval. Our policy is to get customer approval before making repairs so the customer knows what they will be billed before we make any repairs. I received an email from you about this on September 1,2015. Your complaint was made 3 months later. Here are the charges you agreed to pay us to repair you HVAC system in detail. $79.00 Diagnostic (had you declined repair this would have been your total cost before approving the following as explained) $350.00 Condenser motor (part Only) $89.00 Dual Capacitor replaced due to power surge $187.50 2.5 hours Labor for leaving to pick up part after located locally, return to shop to mount motor on condenser top, return to your home the next day to finish repairs. The price you were billed and you paid for with no complaints until finding Home Depot had the condenser at cost 3 months later, in my opinion will show our billing policy was correct. To be clear, we do not give special pricing to anyone with circumstances you claim we knew about from the get go, That is not true, nor is it relevant to your complaint. Thank you again. I wish you and your family the best. In case I missed anything in response to your complaint, please feel free to share any more concerns or questions I may not have explain for you to understand our business practices. Michael Gibson Owner"
G A.
Jun 2015
Work went as scheduled . Did very thorough job of inspecting unit with prompt detail of service via email after work complete. Look forward to follow up call in 6 months which is included in package.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Michelle T.
Apr 2015
My husband stated that they did a good job.
I changed my review based on the fact that i was not there but my husband was happy with them.
I changed my review based on the fact that i was not there but my husband was happy with them.
Response from Gibson's All American Heating & Air Conditioning
"[Member name removed], Thank you for providing your review of the service you received from my company. We strive to provide the best service, at competive prices with 100% Customer Satisfaction. We feel if a rating lower than an A is not achieved, we have failed you somewhere and would like to be given a chance to correct an issue specific to the review you feel we deserve. Please take a moment and provide your thoughts on how we can improve. Again, you're satisfaction is most important to us. We do appreciate Your honesty. Although, your low rating is unacceptable and disappointing. We would be interested to hear what could we have done better. Thank you in advance for helping improve. I look forward to hearing your thoughts. Sincerely, Michael Gibson -Owner Gibson's All American (843) 200- 0767 my direct connection"
Lisa B.
Jan 2015
This provider was excellent. We will use this business again. He was affordable,honest, and was able to come out quickly. In the middle of summer our a/c units were damaged by a storm. He was very understanding of how important it was for us to have a/c when it was so hot outside. He even let us borrow a couple of a/c units until our parts arrived. He responded quickly and the service was great!
Response from Gibson's All American Heating & Air Conditioning
"Thanks!"
Hunter H.
Dec 2014
unknown
Response from Gibson's All American Heating & Air Conditioning
"Thank you [removed member name]. Its good to know you have positive feedback about your experience with us. Your business over the years is greatly appreciated. Thanks again for taking the time to compliment us. Michael Gibson"
Brett K.
Sep 2014
Good
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Dennis F.
Jan 2014
Replaced multiple electronic boards and associated wiring. Michael and his crew were great, they completed the repairs as quick as was possible.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Mervyn G.
Nov 2013
Provided a total maintenance service on the unit. Noted some ducting damage caused by another contractor, which the contractor repaired.
I have noted improved unit performance.
I have noted improved unit performance.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
David W.
Aug 2013
Excellent service. After calling around and getting no one that was willing to do this repair for less than $1000, I found Gibson. He came with his mother and performed the repair for almost half the cost of all my other quotes. Fast work and excellent pricing!
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
WILLIAM D.
Feb 2013
Excellent!
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Kim H.
Oct 2011
Great job done.
Lee S.
Oct 2011
This was the only company that was willing to go the mile with TRYING to get to us the same day--and the extra mile by allowing us the ability to have my son act as the authority to approve the job as well as taking a check from him when there was no other way to handle the task without their cooperation. The other thing is we are fairly new to the area and had no knowledge as to who to call.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Coral F.
Aug 2011
Looked for company that had been in business 10+ years or more. Company answered on first call, came out same day, fixed the problem and provided information for future maintenance options. Also followed up with customer satisfaction call. Appeared to be a family business. I was very pleased and will definitely hang onto this phone number.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Robert P.
Jul 2011
We found Gibson's to be very responsive. They made appointments and kept to the schedule. Gibson's personnel were very courteous, exceptionally knowledgeable and completely professional. Their initial service call was very thorough and responsive. When it was determined that the system had failed, they elicited our desires and did not just try to sell us their solution. They answered all ourr questions thoroughly and clarified any of our misconceptions.
Gibson's was exceptional, professional and technically outstanding. They thoroughly cleaned up the area before they left.
Gibson's was exceptional, professional and technically outstanding. They thoroughly cleaned up the area before they left.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
WILLIAM D.
Jun 2011
GIBSON'S ALL AMERICAN HEATING and AIR CONDITIONING deserves all A's in every category. They were excellent.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Thomas W.
Jun 2011
This was the first time they have ever been out and they are coming back tomorrow. They were extremely accommodating. They were the only ones that would come out to service our air conditioner the day it went out. They were very, very accommodating and they have gone above and beyond trying to get us cool. They were here until 7 pm last night trying to get the air conditioner working and then they offered to bring us window units over. They were really, really good. I called 4 or 5 people and they were the only ones that would come out. We would absolutely use them again.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
John M.
Aug 2010
Uneventful. Price includes two visits per year.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Mary S.
Feb 2010
We were very pleased with the service. This is a family-owned company with high standards and ethics. They used drop cloths to protect our house and cleaned up after the installation. They were very pleasant to work with.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
John M.
Nov 2008
Arrived on time, serviced unit, fixed loose connections left by previous service co., cleaned up and answered all my stupid questions without a lot of tech talk.
Response from Gibson's All American Heating & Air Conditioning
"Thank you!"
Licensing
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FAQ
Gibson's All American Heating & Air Conditioning is currently rated 4.9 overall out of 5.
Gibson's All American Heating & Air Conditioning accepts the following forms of payment: CreditCard
No, Gibson's All American Heating & Air Conditioning does not offer free project estimates.
No, Gibson's All American Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Gibson's All American Heating & Air Conditioning does not offer a senior discount.
Yes, Gibson's All American Heating & Air Conditioning offers emergency services.
No, Gibson's All American Heating & Air Conditioning does not offer warranties.