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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Pretty sad. You might want to actually think twice before using them. The Service for us has been pathetic. We have zero confidence in their technicians and the company actually knowing what they are doing!! You know it is sad that you guys installed a garbage unit supposedly as a high end AC HVAC unit and a completely new heating system at a cost of over 25000+ and I continue to pay large service bills just 3 years later. $1800 this time. Really? This AC unit completely failed in less than 3 years and it was their supposedly “High end unit” ….a unit large enough for a house Twice my size. This has been such A bad decision choosing Haller as they have shown us nothing but a Pathetically disorganized company with service calls, and it’s been an even worst decision spending the money with them thinking they stood behind their work and valued quality products. Very sad!! I personally recommend you look elsewhere if you want quality and someone that stands behind their work. They’ve made Mistake after mistake literally every time they come out. It’s like I’m dealing with the 3 stooges and I’m stuck in some bad comedy show."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"The technician arrived on time. He was very knowledgeable and professional. Too soon to know for sure but I think he fixed the problem. The company has a 30-day covered policy."

"3-Month Nightmare with LH Brubaker Buyer Beware of LH Brubaker. Bought a completely defective $3,000 Samsung washer/dryer combo in November. Took a few weeks to notice that several of the features were not working at all. Soap over-dispensing leaving clothes crusty and goo at the bottom of the washer and floor. Softener not dispensing at all. None of the “AI” or auto features were working correctly. Bottom access door latch broke and left laying on the floor unable to close. We stayed VERY patient with four service visits (some as long as 4 hours) using vacation days to accommodate their schedule. Three months later, they finally agreed to take back the defective unit and exchange for a new set. So relieved to hear it…until I hear their “conditions”! Per CS Rep Kim, the OWNER EXPECTS US TO PAY FOR DELIVERY AND INSTALL AGAIN! FOR A UNIT THAT NEVER WORKED!!I asked if she was joking. Unfortunately not. This business does NOT stand behind their defective products. It’s a shame considering we were planning to use them on a total kitchen remodel. Wanted to use a local store instead of the big box places, but I guess better off knowing what we know now. Stay away!!"

"I asked for a quote from Angie's List form Harris TV & Appliances - Never got a notification - So I called the days later, They came out the next day! They sent one of the kindest most professionals you will ever have come into your home. He was able do the repair same day on the spot! OUTSTANDING SERVICE!!!"