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"Overall; it went well until the first driving rain which allowed water into the system. Had asked them about the pipe allowing water in and how that would affect the fan. They told me they warrantied their work and to not worry. They also said a drain hose would not allow water to bother the fan. For two weeks my readings had dropped to below 2 which is half the national average for needing the remediation (called them and said thank you). Then the rain hit and it has sounded sickly ever since without a break. For the first couple months; it sounded like someone threw in ball bearings to that fan. But since has just sounded sickly. Also have a radon of around 20; which is very unsatisfactory. I called them and told them the meter measuring inches of water equalized and I'm calling to have them come over to fix it. I asked if they had put enough sealant around the pipes. They said yes; and I looked and could find no problems with penetrations in floor being bad. He never came back over. I called several weeks later and left a message. No call back. Called a third time and no call back. I called the state radiation protection supervisor and she tried to get a hold of them. First they said they had the flu and would get back to her. They never called me. My advice to anyone dealing with radiation mitigation; would be not to use these people. I would also suggest they not move to Western Pennsylvania for two reasons. One is the pollution like radon which is abundant. Unless you want your kids to have lung cancer and other problems. They will never mention it to you before you move here. Most never find out. My dog had lung cancer after a few years; I have lung problems after a few years... my neighbor died of lung cancer a few years ago... this is a real issue people. Also, the state does not have authority to do much in this state apparently. I've also noticed many discrepancies with the state in other area's but that is not what we are talking about today. Just choose wisely. I've not mitigated my radon; nor have I had any real recourse; which is normal in this state. As is the level of experience in Western Pa. As it relates to national levels. Oh, if you do get sick here in western pa; you will likely die from the hospitals and staff here; though Pittsburgh has some good doctors; the rest of western pa is like going back 50 years in time; though they do well hiding that fact on outcomes. So your radon journey will be bad form cradle to grave in Western Pa. I've lost my time and money messing with this mitigation service. Found that the drain was installed incorrectly and made a p-trap just below the fan. This is the source of the problem ( I believe). Will have to be done over. Perhaps by myself when it cools down."