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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"I AM LIVID WITH THEIR SERVICE. My husband and I have been living in our home 4 years without a single issue with our cooling system. We had UGI come out to "service" our system and said everything looked great....2 months later something with our compressor blew...that was $400. Then this morning, less than 30 days later, we apparently needed a brand new thermostat.....another $400 and guess what? MY HOUSE IS STILL NOT COOLING DOWN. So I called and said how it is absolutely ridiculous that there is still an issue especially after charging us to "fix" the thermostat. I am obviously frustrated. I work from home, its hot and I am pregnant with 4 pets in my home that are distressed from the rising heat and their customer service agent has the audacity to be BEYOND RUDE and tell me "to have a better day" as if it was MY FAULT...ok. It is very odd that ever since they came to "service" our central air system they've had to come back THREE TIMES and the system STILL NOT WORK. BEWARE!"

"Went well."

"After the circuit breaker panel in our garage failed and caught on fire, I contacted Dave Pringle to assess the damage. He was able to start on the project the following day and kept me updated on the progress he made, explaining various codes and how the components worked in the system when I had questions. I found him to be very knowledgeable and friendly in all our conversations. Dave went above and beyond to ensure our house was once again safe and functioning as it was prior to the fire. For the quality of his work and reasonable prices he charged, I would not hesitate to recommend him for any electrical work you may have. Photos Before: [*** Link removed ***] After: [*** Link removed ***]"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"During a snowstorm, my wife noticed we had no hot water. I contacted Larry & Sons before the storm, and while I understood their priority to ensure driver safety, they informed me it might take a couple of days to reach my residence. This was reasonable given the circumstances. When the technician finally arrived, he quickly diagnosed a leak in our hot water tank and determined it needed replacement. He also mentioned that our water softener system was improperly installed by a previous technician and recommended replacing it. Additionally, I decided to replace the sump pump as part of the project. However, I was shocked when I was quoted over $13,000 for the job. Given the urgency of the situation—my family needed hot water—I reluctantly agreed to proceed. Unfortunately, I later realized that I was overcharged by approximately $5,000 for the project. To make matters worse, after the installation, the team left a mess on the street that they didn’t clean up. While I am relieved my family now has hot water and a new water softener system, I cannot justify the excessive cost or the unprofessional behavior. I would caution anyone considering Larry & Sons to think twice before doing business with them. In my experience, they took advantage of a dire situation, leaving me feeling overcharged and disappointed."

"When contracted told it was a small job ($3k) and it would be 2-3 weeks before they could get to it (unless they could squeeze it in between large jobs). 2+ months later (a season) - no contact - no work. Didn't know we were under the 'come when we don't have anything better to do' rate plan. Intrigued at this point to see how long this will go."