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"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Over the past few years, we have worked with Tool Masters Home Improvement Inc. for several projects around our house and are always very satisfied with the result. Our first experience with them was for a bathroom remodel and we could not be happier. The quality and detail of craftsmanship is superb and has completely transformed new life to what once was an old, out-of-date bathroom. Just recently we renovated our upstairs which was pretty much only used for storage space. It is now two spacious bedrooms with vaulted ceilings giving it the whole area a nice open feel. We have a few more projects weâ d like to do in the near future and will definitely reach out to Tool Masters Home Improvement Inc. again."

"They were nice and respectful. They followed all the guidelines. They finished the work in a timely manner."

"TLDR: Have the quality of the work stated in the contract, not just that the work will be done. This was by far the worst contractor I have ever hired. I hired them to hang drywall in 2 bedrooms, box in a pole in my basement, box in a duct, finish mud on some drywall that I hung myself, and paint my kitchen/living room. They continually messed up and I had to personally show/tell them how to do their job. The pole they boxed in, in my basement, was over an inch and a half out of level. To the naked eye, it looked like it was leaning. Same thing with the duct they boxed in. When confronted, they blamed my children for kicking the pole out of level, when it was actually screwed into my concrete foundation. They claimed to have built the duct box out of square on purpose. They flat out missed spots in my living room when they were painting because they were careless. You can see individual roller marks on the walls. Drip marks abound. My 10 year old could have done a better job painting with a roller than these guys did. There is paint all over my vaulted hardwood ceilings that they didn't bother to clean. There is paint on my kitchen table. There is paint on almost every door and window in every room they painted. One evening they left and I had to clean up their paint pans and rollers. The drywall work is possibly the worst I have ever seen. I can see most of the drywall seams because the mud is feathered so poorly. They missed every outlet box they cut out in the two bedrooms. Then they just fished the wires through the hole and screwed the outlets into the drywall. They continually did not bring the tools and supplies they needed to do the job that day. Usually blaming my children for taking supplies they claimed to have left the day before when I never even saw them. They went so far as to claim my dog ate an entire 18 lb bag of quick set drywall mud. They often borrowed my tools to get the job done. They left my $600 flexvolt miter saw out on the deck in the rain and below freezing temperatures with two 12 amp hour batteries in it. They would have walked off with my impact driver if i hadn't caught them. They did get away with my chalk line, two screwdrivers, and a paint pan. For real.... They were hired to paint and had to borrow my paint pan. I cant even make this stuff up. Rarely showing up before noon and often staying past eight or nine in the evening. They didn't leave my house until ten thirty once. Sheena left her cigarettes on my 10 year old daughter's dresser. They left an open razor knife on my other daughter's desk (my children are all 10 years old and younger). Their communication was absolutely abhorrent. I never knew if they were going to show up. Once, Sheena texted me that they were on their way (45 minutes, an hour max of travel) and showed up 3 hours later. Some days they just plain didn't bother to show up at all and didn't tell me at all that they weren't coming. It seriously takes 90 seconds to send a quick text saying "hey there was an ice storm and we can't make it today because of the weather." The entire job was supposed to take a week, but to be on the safe side they said 2 weeks in the contract. They finished on day 19. Nearly 3 weeks to finish a week's worth of work. These guys are absolute clowns. If I could rate 0 stars, I would."