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Refiners Fire Services

4.8

(22) Verified Reviews

Founded 2007 •

Business Highlights

Emergency Services OfferedEmergency Services Offered
Licensed
Trade License Number
REFINFS817L1
Trade License Locale
Washington
Trade License Authority
Washington: Contractors
Trade License Expiration
06/21/2023
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM

Company Contact

13712 SW 130th Pl

Portland, OR 97223

Description

Refiners Fire Services is owned and operated by Kevin Ryan, who has been servicing and installing fireplaces for over 20 years.. I service and install gas, propane, wood and electric fireplace, inserts and stoves (sorry I can no longer provide service to pellet units). I can also run gas line to outside BBQs and fire pits. I do are best to make sure your unit operates effectively and efficiently. Our motto is "if we don't fix it, you don't pay" and you never pay a "trip charge". My office manager, Margaret will do her best to provide you with top-notched customer service, keeping your project on time and within budget. Give her a call and get your appointment today!...

Verified Reviews

4.8

(22) Verified Reviews

Ratings Distribution

5

18

4

0

3

1

2

2

1

1

Rating Details

Price

4.5

Professionalism

4.8

Punctuality

4.8

Quality

4.9

Responsiveness

4.9

Read reviews by category

fireplace services (21)gas fireplace repair (4)grill repair (1)
Showing 1-10 of 22 reviews
5.0

01/29/2021

Excellent company to work with. Scheduling was great, constant communication to keep me informed and address minor scheduling hiccups. They replaced the gas valve which I provided, they hooked up everything else to make the fireplace working again. Tech also painted the inside of the fireplace so it looks very clean and new'ish. They were very professional, friendly and came with PPE. Excellent wo...

Description of Work
Fireplace repair

Category fireplaces

Cost $190

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/20/2021

2.0

05/17/2020

I put in a request for a call with Angie’s List. Didn’t hear anything from the company for several days so I called them directly. They were able to come out really quickly, which was great. They already had another job lined up in the area. Tech was late but called ahead of time, not a huge deal. Tech came out gave me the bad news that it really needed a lot more work than I had thought (I.e. tea...

Description of Work
Outdoor gas fire-pit work.

Category fireplaces

Work Completed On 05/14/2020

3.0

05/04/2020

Service was extremely quick which was appreciated especially since I specifically was told that the serviceman would have and use personal protective gear and use Covid19 precautions. No mask. No gloves. Instead I was told that he felt the response to the pandemic was overblown and that there were two sides... I told him that there are no two sides to a pandemic. Everyone wants our economy to be h...

Description of Work
Thermocouple replacement

Category fireplaces

Cost $195

Services Performed? Yes

Work Completed On 05/04/2020

Service Provider Response

[Member Name Removed] Thank you for you feedback and your concerns and we will consider and address the issues you raised appropriately. Service was performed as quickly as possible to limit exposure and inconvenience with minimum contact and touch points. We quickly repaired your fireplace and did not charge you (call it a covid courtesy done at the tech. discretion ) for the part we replaced (th...
5.0

04/02/2020

Responsive; Showed up on time; Did great work; Friendly. Made recommendations and followed-up on them. If you need fireplace work hire Refiners!

Description of Work
Service two fireplaces

Category fireplaces

Cost $350

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/02/2020

5.0

12/04/2019

The service was done quickly and neatly. Will need future services on our new home and I will surely contact them again.

Description of Work
Service on our Gas Fireplace

Category fireplaces

Cost $195

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/03/2019

5.0

11/05/2019

great. Team was polite and responsive. Found an appointment time that met my schedule. Issue was fixed quickly!

Description of Work
fix gas fireplace

Category fireplaces

Services Performed? Yes

Hire Again? Yes

Work Completed On 11/05/2019

5.0

10/17/2019

He had to essentially take it apart to clear out the gas line (spider).

Description of Work
Gas fireplace did not work.

Category fireplaces

Cost $195

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/17/2019

5.0

01/23/2019

Kevin was thorough, knowledgeable, and responsive to every detail. Highly recommend!

Description of Work
Cleaning of gas fireplace

Category fireplaces

Cost $200

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/23/2019

5.0

01/16/2019

Just fine. Had a fireplace that was not operating properly. Refiner's came to look at it, diagnosed it as merely needing a routine cleaning/servicing. They did that and all is well.

Description of Work
Fireplace cleaning/servicing

Category fireplaces

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/27/2018

5.0

01/16/2019

Quickly cleaned and back functioning.

Description of Work
Gas fire place not working

Category fireplaces,gas logs

Cost $200

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/10/2018

Services Offered

Install and service gas, wood and electric fireplaces, inserts and free-standing stoves. Run gas lines to fireplaces, free-standing stoves, inserts, BBQ, firepits and all gas appliances. We never charge a trip charge and our motto is "if we can't fix it, there is no charge". When we service a direct vent gas fireplace, 80-90% of my service does not require parts replacement, just a bit of expertise in cleaning and adjusting and knowing when to replace a part and when not to

Services Not Offered

At this point we are no longer able to service pellet stoves or inserts.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, PayPal
Emergency Service
Yes
Warranties
Yes