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"Ken bid the work in the winter after doing a very brief walk through of the house. We told him it could be out a ways as we had to get the contractor in to replace the woodwork first. We contacted him in the summer to do the work. I had asked at the time if he needed to make adjustments to the bid in light of the season and workload change but he kept to the original bid. We asked if he needed us to move furniture or prep the house beforehand and he said no. When the work was completed we were out of town so we had a relative let the contractors in. Ken was here the first day but not for the duration of the project and when we got home there were some quality issues some damaged furniture items and mess left by the painters so we contacted Ken to see if he would mind doing a walk through with us. There were drips in high visibility places and areas where it looked like the paint had partially dried so brush strokes where pretty bad. They also had gotten large quantities of paint on the carpet in several rooms and had missed some items altogether.

When I contacted Ken (via email) he was very quick to respond but immediately got defensive and acted frustrated that I had emailed him on a weekend (apparently he was away with his wife at the time). I told him I had just sent a note while it was fresh in my mind and he could contact us when he was back. At which point he called out that he had given me a good deal and if I didn't want to pay him I didn't have to...I had never mentioned or intended to hold payment and told him so. I just asked that he see the issues and correct what was fixable (keeping in mind we told him we were not going to make him replace broken items, repair carpet or redo the shoddy work). I just wanted him to assess what I was seeing and fix the drip marks and missed items.

He continued to respond blaming the fact that the trim install was poor, that we hadn't moved furniture and that he had cut is a deal in peak season (at which point I reminded him that we asked if he needed to revise his bid or have us prep the house). In the end he sent the job staff out to fix things but I would not recommend using Ken again. He is quick to respond and gives a very competitive price but I firmly believe you get what you pay for. I've worked with Ken previously and have always thought highly of him but this experience was disappointing. In the end I paid him for the full cost of the work even though he forgot to include the cost of painting several doors in his final invoice and the work was shoddy. I have since been sanding and redoing trim areas where the paint quality was poor and have opted to paint out a child's bedroom myself as my work is better than what Ken's painting provided. I will not be calling him again and although I'm often asked for referrals for contractors, I won't be giving his name out.

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"I bought their contractor for a day at $300.00 which seemed like a deal. The thought was an online video indicated that the project could be done in one day by an inexperienced person. I met with the owner and we agreed that maybe it would take two of his experienced experts An entire day (so $600). We had challenges right in the beginning. There was an electricity outage in the neighborhood that slowed work as they could not use their saws or drills, then the two guys spent a long time arguing about how to do it, then the first four hours were up and one guy left and the other guy diligently stuck around to make up for the time wasted arguing and manually sawing which I appreciated(just to back up a second I had called the owner in the morning to discuss the outage and rescheduling and we had agreed that it would be okay as the equipment had batteries). The manager and I worked out a deal to bring out the one guy for an extra day at the same rate to finish it up and I want to say that I ended up adding one more day but this was two years ago. Nice hard working guy, just slower and less efficient than others I had worked with (in his defense he cost half as much). In the end my under deck roof is okay...it has a lot of spots that leak so my level of satisfaction is not high. In the end I got the work done at $600 (or was it $900?) This was a while back. It took two days I think, maybe three. At the end of the day I paid a C price for C quality work. In retrospect I could have recruited my brother to help me do it but it would have taken us four times as long and I can’t say the quality would have been better. Honestly if I had bid the whole job itself another crew might have charged me $3,000+. So with labor and materials I paid $1,200 maybe $1,500 and it’s adequate. I did appreciate the managers flexibility in extending the special price over additional days and letting the one guy stick around to make up for the bickering and electrical outage."

"It was really good. Joe came out several times to check what kind of jobs were needed to be done. He's a great communicator and followed up immediately. The work was very detailed and whenever I had a concern or something that I did not like they addressed it right away."

"It went excellent he came in and got it all done in a timely manner. Thank you"

"Beautuful job right on time i am very happy and pleased. Richard consuled with me on the color pallette and his choice was perfect and blended well from room to room. Very happy wuth choice since iam not that good at what goes with what colors to make it pop but, Richard did. I was able to sell my house on time and recieved a good offer."

"I was very please with the work that was done. It was done efficiently and all the repairs were completed. I would definitely use them again. I was also very pleased with the price."

"Excellent work, high quality and looks sharp."

"On August 13 around midnight, we had the host to our refrigerator break and we now it leaked for a lteast 3 hours.  As a result our handwood floors, tile floors, walls, carpet. padding, ceilings, insulation, were badly damaged.  After consulting with our insurance co. we went to Angies's List and found three contractors and asked for bids.  When the deciision to go with F/X Repair was made we contacted them and they were at our house within a day or two.  Tom Miller, his wife Nancy and Brian were at my home daily and I could not be happier.  These are the most amazing people.  Tom is a master carpenter, Brian is a wonderful jack of many trades, but Nancy... Nancy is the icing on the cake.  She makes sure all small mistakes or "booboos" are corrected and the best thing is she comes behind the construction crew and does a PERFECT of cleaning the rooms after the repairs have been made.  (she paints too)  I had a mess and she left it sparkling.  I have to smile now, these people not only became or repair crew of choice they became our friends.  They were very nice about fixing little things as they went along that might not have been caused by the flood, just little things but that means so much.  Bob, the owner of F/X Repair is diligent about checking in on the phone, coming by and consistantly staying on top of the job to be sure we were completely. satisfied.  My husband had done  a lot of the remodieling in our home, and much of that was damaged so he was very "picky" about how the repairs were done, and is very pleased with our finished product.  I even picked out a color to repaint our master bath and was very disapointed when i got it home and we put it on the walls, but; Tom saved the day by mixed it with paint we had used in our bedroom and I have the most beautiful bathroom now with a paint color we have named "Tommy Taupe".  I am guessing it's fairly obvious we would recommend these people and this company to anyone who might need their services.  Understand, things are not perfect but nearly perfect and I am very happy.
It is such a pleasure to write a review like this, especially since it is my home.  All I can say is Thank You F/X Bob, Tom, Nancy and Brian for being so great and our dog BooBoo is still watching for you to come in the door.  By the way, these guys had the hardest time leaving our little dog, they brought her treats and loved on her daily.  She misses them.
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"The job was completed on time and the deck looks fine. We did ask for a 45-degree corner on the deck to soften the edge and this was not done as specified. However, we still like the look of the deck. Since this was an Angie's Big Deal, the project was worth the value.
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"Very smooth, easiest real estate transaction yet!"