Get matched with top buffing and polishing pros in Rush, OH

"I know my review is long, but PLEASE READ IT! This is the place you should go for ANYTHING kitchen or bath related. I had nothing but an amazing experience from beginning to finish. The amount of options they had for both quartz and granite was amazing compared to the dozens of other places we looked. Their showroom is huge! Mary worked with my husband and I in the salesroom and was so kind and patient. I came in on a Saturday to look and she sent me a quote the immediate Monday. When we came in to sign the contract we had a few questions about the installing that she didn't know the answer to, so instead of leaving us with unanswered questions, she reached out to the installers and had an email answer to us within a day. From the date of signing the contract, our countertops were installed within 3 weeks. At other places we were quoted 2 plus months if not longer. She followed up multiple times throughout the entire process to make sure everything was running smoothly. Even the immediate day after install she reached out to ensure everything was perfect. She even helped us submit a change of order request when we added more backsplash than originally ordered. The installers were more than wonderful the day of. We have an accent brick wall and they needed to remove some of the brick in order to shift our countertop down slightly, so that our stove would fit in place. They removed about 2 rows, and on the corner I was worried about seeing part of the wall underneath and it looking odd with removing a whole brick. So, the installers went the extra mile to cut/chisel my brick ever so slightly into an "L" shape (See photo) that way the countertop slid right into that area without removing the entire brick. They didn't have to do that, and I know it would have been so much easier to just remove the entire brick, but they went above and beyond to ensure I was happy. They were out cutting in the rain, and were at my house for about 4 hours because of the brick. They were extremely friendly the entire time and cleaned up after the job. You would have never even known they were there. I was extremely worried about this job, but from start to finish everyone was extremely friendly and helpful!!"

"I WOULD GIVE NEGATIVE STARS IF POSSIBLE CONSUMERS BEWARE! Chose this company through our insurance to fix a water problem. From the beginning Dillon communicated (12/26) that he would be able to complete our repairs in 2/3 days max, by the end of the week he pressured us for the deductible to get us on the schedule. We promptly paid. Being that we had pipes exposed in the cold and wanting to avoid further damage we needed help as quick as possible. Fast forward to our scheduled day. I stay home from work. No one shows 2 hours into the apt Dillion says his contractor who is a SUBcontractor and does not even work for design is too busy to help us. This is against nationwides policy. After pestering them for two weeks they came out and did a poor job putting dry wall and insulation up, they went through 4/5 pieces bc they could not make it fit and made the project last 8 hours. The job isn’t complete and now they say they can’t mud in the cold. Houses get built in the winter, every contractor I’ve told including our adjuster has scoffed at how dumb this excuse is. Dillon has proceeded to ghost our every call since their botch repair dry wall job. This is completely a fraudulent experience from start to finish they promise time frames and do not show up and send 3rd party contractors against policy. They took my money and went completely MIA. Btw Dillon your read receipts are on. I can see when you’re ignoring us. I have formally filed a report with my insurance and they will also independently file a report for fraudulent practices. Very disappointed at how we were treated and given very low priority in a high stress situation. They will be refunding my deductible sans the crap dry wall and insulation that my four year old could have put up. Should also be noted our auditor and adjuster came out after hearing our complaints and notified Dillon who said he would meet at the job site. No surprise here he no called no showed. I am in shock at the way someone can avoid a paying customer that they at the very minimum owe honest and clear communication to. I am glad I went through insurance against his recommendations not to because I would have lost my money outright. This entire ordeal wasted 50 days of my life"