Get matched with top woodworkers in Polk, OH

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"From start to finish, everything was very professional, completed when they promised and my husband said, "We should have done this years ago". The entire room looks amazing and I can't believe this is my kitchen. It looks brand new."

"Steve was responsive, professional and performed excellent work. He was hired to install an over the range microwave and despite an active, busy schedule with other jobs, found time to pop over to install it, which he did quickly because he was knowledgeable about the job. He cleaned up after himself and made sure everything was to my liking before leaving. He is talented and capable of almost any work you might need done . We will definitely use him again should the need arise!"

"Excellent workmanship and completed on time."

"BUYER BEWARE: I purchase a custom door from Pella back in Nov 2021. The salesman was great, and he took a credit card payment for half the amount (3750.00) before leaving and scheduled my install for June 2022. There was a delay in getting the door put in, but the day that it was put in, 2 men showed up. One was younger and the other was an older gentleman. The older gentleman did not speak English, so I communicated through the younger man during the process of install. When install was over, the younger man asked how I wanted to pay. I stated that I wanted to pay with credit card. He informed me it was too late in the day to pay with card (Why didn’t he ask me prior to them shutting off payments? How would I know there was a deadline when I paid the deposit even later during the initial payment?). He asked if I had a check, and I stated no, that my checkbook was at the barn where my daughters horse is located. He mentioned that I could pay the next day over the phone, but it really needed to be settled that day. So, I went into the safe and got out 4000.00 I had from selling our previous family horse a few months prior. I put the money in an envelope and walked it outside. The older man was loading trash and debris into the back on the truck, and I handed him the envelope and told him thank you. The envelope contained the payment and a 250.00 tip, due to the guys working outside in the heat all day. He shook his head and smiled and we went our separate ways. About a week later I get a phone call from Pella asking for my payment. I explained that I gave the older man cash, and the situation. They stated that they would check with the installers and get back to me. To my surprise, they called back and said they didn’t have the money!!! I was shocked! I told them that the man was loading trash when we gave it to him, so maybe it ended up in the back of the truck. They checked into that, and found out that it had not. At this point I am starting to realize I was stolen from by Pella employees/contractors. Did the guy not tell me about the credit card machine so I would have to pay another way? Did the man I gave the money to think it was all a tip because he couldn’t speak English and didn’t understand me? I am very upset. About a week later I get a call from someone from corporate telling me I have to pay the balance or they will be taking me to court! WHAT? Your installers stole from me, and now you are requiring me to PAY again? I am just a single person, this is a HUGE company. 3750.00 is make or break for my family. This company makes millions. And they are coming after me for money that their installers did not report as paid? I am not sure what kind of company abides by this lack of morals and customer services, but I am appalled. I would recommend that no one use them, unless you want to be scammed, stolen from, or gone after in court to repay something you already did. DO NOT BUY!"

"We searched for over a year for a contractor we could afford and one we felt comfortable with. Custom Touch Homes was recommended by a friend of a friend and we couldn't be happier with the results. Our original project was a complete remodel of our master bath. Steve (Hale) made suggestions on our design that we had not considered with fantastic results. We were so pleased we hired them to do our second bath with the same awesome results. Steve & Jason are easy to work with and take pride in their work. The other guys on the job were also very conscientious. I would not hesitate to use Custom Touch Homes again."

"He and his 2 helpers were very prompt and cleaned up everything, but the quality of work was poor. Boards left too long or cut too short. Lattice work was terrible. We will need to redo. They were very rough on our other deck wood, leaving gouges. They used a nail gun that left splinters instead of deck screws. Daryl said he would return to look at it but we haven't seen him. All we want from him at this time is one board removed that he cut short, and a new 16' board, and we will put it down with deck screws and cut it to the correct length. We will eventually fix the shoddy lattice work ourselves. Too bad he didn't come back to at least do that much for us. Lost all faith in him."