Get matched with top lighting pros in New Vienna, OH

"We hired Andrew to paint quite a bit of fencing on our farm and we were very happy with the outcome! Not only was Andrew extremely professional with great communication, transparent expectations and input/recommendations regarding our project; he was extremely hard working and attentive to detail executing the project in a timely manner. We cannot recommend Andrew enough!"

"Waited a year did all the math showed zero savings whatsoever. Reached out in December 2019 after receiving my November 2019 utility statements and proved no savings. Naturally they never called back or e-mailed it was radio silence. Gave them 2 weeks and filed another BBB complaint in December 2019 to get my 25% reimbursed back to me of what I should have saved, $692. They responded to the BBB claim in early January to inform me they were apparently on a skeleton crew for the holidays and claimed to have told me that (they didn’t, how could they? They don’t respond.) and gave me the cfo’s e-mail to send all my utility statements to. Finally get things moving after several no shows they sent out a tech end of January 2020 to review everything per the agreement, never touched just like it was first installed. He took pictures and said everything looked as intended. (They lied and told him I had electric work or duct work done so he had to verify the system was still in place. No work was done no one had been in the attic since they installed the system) He had forms to hand copy all my utility statements even though I e-mailed everything at the beginning of January. Was told 30-45 days and I’d have my reimbursement. Fast forward past the deadline several more ignored e-mails and phone calls, on March 4th I’m told in writing my refund status was “in process” I’m told my bills were in the wrong format since they weren’t the original paper bills so they had to reach out to get the originals. (The tech never took the bills that I had printed only copied usage and cost, so apparently they switched to my e-mailed ones from months prior that are .pdfs of what a paper bill would be, I’ve never received paper bills no where in any of the paperwork is that a requirement.) Anyways they claim the delay was getting the “originals” which is illegal they can’t request copies from your utilities unless you give the utility permission, I reached out to my utilities (DP&L, Vectren, they were never contacted). After asking about this new requirement radio silence again and has been since since March 10th. Shortly after the e-mail address for the cfo [email protected] stopped receiving e-mails with this message from google (Recipient inbox full Your message couldn't be delivered to [email protected]. Their inbox is full, or it's getting too much mail right now.) So I’d call and leave voicemails twice a month asking for a call back and use their general e-mail to try and get a response. The one nice thing is I did end up getting their BBB accreditation revoked since they never responded to them either. Today June 8th 2020 I got this response from an unnamed individual: “You filed your complaint with BBB before the matter could even be resolved sir, the company is being taken over by another franchise due to owner passing away. Thank you and hope they can help you further in this matter.” Not sure what me filing the complaint has to do with anything since I only did that since they didn’t respond. I went from being told refund was “in process” on March 4th to you didn’t let us resolve the issue before filing with the BBB on June 8th and by the way we’re being sold good luck. Clearly they never had any intentions of honoring the 25% money back guarantee that I have in writing or resolving any issues that I had. Not sure what my next move will be."

"I am honestly not sure his this company has 5 star reviews. Service has definitely went down hill. The response time and customer service is below average. Zach is very unresponsive and leaves messages unanswered. They were supposed to let me know at least one week before that they would be coming out, and I received a text the day before not even asking me if the date worked, but stating there would be a crew at my home. The owner Issac tries to do what is right, but unfortunately today 4/13/2024, I expressed 2 concerns that I have expressed 3 prior times to him and he keeps blowing me off ( 1 of them is a drain issue that could cause potential issues to my foundation) He knows it is an issue, but it’s a big deal to re do and fix. They charged me over 2,500 and knew this was one of my main concerns from day 1. They also will not come back and put anymore seed on my grass. They expect me to do that after 2,500. I tried to call Issac multiple times (the owner) and he blocked me. I tried from another number and yes I was blocked. Unbelievably unprofessional. I will be disputing all charges with my bank. My hope would be they would fix their mistakes and show true 5 star service!!!"