Get matched with top fire pit installation pros in Matamoras, OH

"Great work!"

"I can't say enough good things about this company. We're so grateful that they agreed to fix a botched install from another company. Even though it isn't something that they'd normally do, they recognized that they could take a grass that is not their proprietary product, however using their proprietary expertise, and make chicken salad out of chicken s#*t! After reaching out to FL after a terrible grass install as indicated above, the owner Jim reached back to me the next day and said he'd have their project manager stop by to have a look. Within a day or two he came by, walked around with me and had a look, then did another walk around on his own taking notes, and within a day or two of that I had a comprehensive plan to make it right in the form of a detailed estimate. As I said, the finished product was fantastic, however just as good as the work was, the people are even better. From the initial call to their customer reception, owner, project manager, and to the crew, everyone was professional, attentive, and truly cared about what they were doing every step of the way. It's a rare gem when you find a company that meets or exceeds expectations. Next up for them? The White House lawn."

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"He was very trustworthy. He was there when he said that he would be. He did exactly what I asked him to do. He also gave his input and he was a really really good guy. He had a reasonable price as well."

"They did a great job demolishing a condemned garage and the concrete pad it was on. They stayed late into the evening to get the job done in the time frame that we needed the job to get done in. I will hire them again."

"They came out and removed several LARGE shrubs from the front of my house. Did an excellent job. Very pleased."

"Used a shop vac to sweep what they did get out, leaving a coat of dust on everything in our living room. Used 1 sponge they wet once to clean. We were quoted $75, with multiple discussions on what they could do. Explained all the $75 was for inspection and sweep from the top of chimney, which we had removed last year. $600 for a deep cleaning and then tried to charge $1200. If this was a deep cleaning, I ll eat my hat. We signed contract with no amount on it."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."