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Legacy Builders and Contractors, LLC

Founded 2010 • With Angi since March 2012

4.2

(13) Verified Reviews

Business Details

Phone Number

Address

21 Alpha Park

Cleveland, OH 44143

Description

Legacy specializes in storm damage repair/replacement. Hail and wind can cause all sorts of problems for a home owner. Whether it be a damaged roof, damage below the roof line, or damaged siding, Legacy would love to help you take care of your storm damage needs. We are experienced in working with

Verified Reviews

A few reviews for this pro...
Paula A.
5.0
05/31/2014
unknown
Description of Work
Replaced the roof. Cleanup was good. Completed in one day as promised. Worked directly with our insurance company. The whole process was painless. |Nick Royer was the representative that worked with us.
Category
roofing
Gary L.
5.0
02/24/2014
.
Description of Work
Complete tearoff and replacement of roof shingles.
Category
roofing
Roddy M.
4.0
02/20/2014
The repair work went fine. As well as the sheetrock work inside.
Description of Work
Repaired roof.
Category
roofing
Joseph W.
5.0
09/26/2013
The crew showed up on time 7am. By 10am they had completely removed 30 sqr of shingles. By noon they felt and ice guard was installed. By 5pm the roof was complete. and by 7pm they had cleaned up and swept the entire property.
Description of Work
Complete tear off and replacement of shingled roof damaged due to hail. Very professional and clean. Highly recommend.
Category
roofing
Nancy M.
1.0
08/23/2013
I received a knock on my door one afternoon from a young man who said he was from Legacy Builders. He had no identification or business cards. He was wearing a black cap that said Legacy on the front and a black T-shirt with their logo on it. He asked me how would I like my roof replaced for free? I said how can you do that?! He said they are going through the neighborhood signing people up for estimates to make a claim for storm damage to the insurance company and they would get the check. We haven't had any storms here in a long time. Pretty illegal. He gave me his cell phone number which was an out-of-state number, obviously not a company phone. I also have to wonder if these people were not from Legacy Builders at all but merely scammers who stole their logos and printed up hats or T-shirts.
Description of Work
Nothing. Possible scammers.
Category
roofing
JAMES O.
1.0
08/09/2013
We had contracted Legacy to do the siding on our entire house. They wrote a contract for a price and the insurance company cut the check. The day before they were to start the Project Manager called to say that he gave me the wrong price. He and the Contractor came out and said that they could not do the full job for the price quoted. I asked him in no uncertain terms, and quot;:Let me be clear. You are not going to uphold the contract you quoted and signed?and quot; He said that is correct. Needless to say I told him to forget it and went with someone else. The next day the crew showed up to do the work. Luckily I was running late and caught them before they began taking my siding down. The crew had no clue that job had been canceled. Tried to call the home office but no one returned my call. Given the cost of trying to sue anyone I did not follow up and went with someone else. This cost us 1800.00 more out of pocket. To add insult to injury two months later the home office called to see if I was satisfied with the work! Poor girl on the other end got an ear full. But I know it was not her fault. She said that she would look into it and get back to me. We will see. That was two days ago...
Description of Work
Nothing
Category
roofing, siding
JAMES O.
4.0
06/03/2013
They actually cut us a deal because they wanted to try and expand their business base and there's another roofing company where we live that seems to own the neighborhood so they cut us a very good deal and worked with us to get this roof done. That went fine but I should say that that quote that they gave us for the siding was a total disaster. They gave us a contract and then it was turned out to be the one they shouldn't have given us, like it was their cost instead but we had a signed quote from them and they showed up and said, we gave you the wrong one, we don't care if it's signed or not but we're not doing it. The project manager that worked with us directly, Brandon was his name, he was very helpful with the roof, he even like, I have a piece of siding blow of my house, he put it back for me just because he didn't want me to be up on a ladder. He was just very helpful in getting the roof done and I think as far as the roof's concerned, they did us a good favor on that. The quality of the roof seems fine. The work was fine but I'm danging them on the screw up on my quote. I'm not really an expert on how a roof should look but it seems fine.
Description of Work
Legacy Builders and Contractors LLC put a roof on our house and they gave us a quote for our siding. The roof was last Fall, I think in November and the siding quote they gave us was like a month ago.
Category
roofing
Diana V.
4.0
05/10/2013
While the job went fine it was the events following that we're disaoointing
Description of Work
New roof as a result of storm damage. They worked very quickly to get adjuster out. It was approved and scheduled quickly. The crew worked very quickly and did the entire job in one day. There was some damage on our deck that we had them deduct from our price because they did not repair it. While the work was done and our salesman was fine i felt we were harassed for the final funds which were not in our control because of the bank needing to clear the payment. I think they certainly should have been well aware of how mortgage holders want to be sure the work is complete before funds are released so their professionalism suffers. .
Category
roofing
WAYNE R.
4.0
05/06/2013
Overall neutral experience.
Description of Work
Legacy identified a need to replace roofs on 4 properties and worked with us to meet the insurance adjuster. We used a different roofer whom I have known for many years.
Category
roofing
TA M.
5.0
04/06/2013
The products came a day early, but that was okay. They started promptly at 7 a.m. They even came back and took down an old satellite dish that hadn't been used in 3 years.
Description of Work
Completely replaced roof.
Category
roofing
BRIAN J.
4.0
04/04/2013
I have an update for the situation I described below. The salesman we worked with came by with our $150.00 and personally apologized for it taking so long. It sounds like there may have been some unusual circumstances and hopefully this is not common for this company. I have amended my original ratings. The experience started off well. The salesman was very nice and informative. They were very fast in that our roof was replaced the week after we signed the contract. As for the scores I gave for quality, that is difficult to score in that I am not a roofer and don't really know if the roof is quality or not. I have had no reason to think that the roof was not done well and with quality materials. It seems like they did a fine job. The problem began with a relatively small matter. The salesman told us they were running a promotion and that if we signed the contract by a certain date (which we did) we would receive a $150.00 gift card. I have contacted and spoken to the salesman MANY times about receiving this gift card. Each time he told me he would take care of it, it was coming, he wasn't sure why we haven't received it, and he would check on it the next time he went into the office. I decided he was just trying to wear me down until I just gave up on it. So I kept trying. After two months of this I decided to call the company directly and skip the salesman. When I called the company the person who answered the phone listened to my story and told me to hold while she found someone that could help me. She returned quickly to tell me there was no one at the office at that time that could help me. As I was asking when someone who could help me might be in, I was conveniently disconnected. I realize that when replacing your roof the most important thing is the roof. However, I do not recommend or do business with a company that is dishonest. It does not appear that they ever had any intention of giving us that gift card. My feeling is that with all of the many choices of reputable roofing companies to choose from, why bother with one that will not follow through on their commitments even if it is for a $150.00 gift card.
Description of Work
The company worked with our insurance company to replace our roof.
Category
roofing
Ruthe S.
4.0
10/15/2012
Our neighbors were having Legacy replace their roof. We had two severe hailstorms in my neighborhood last spring and summer (2011) and many homeowners had visibly damaged roofs. Legacy checked ours and said we had damage. I called our insurance company and their adjuster concurred that we had damaged and broken shingles from the hail. This was in October 2011. We called three roofers to give us estimates. It was difficult to get roofers to come and do estimates. With each day drawing close to winter, we decided to go with Legacy. Our insurance company gave us the go ahead and then we, too, had to wait for Legacy to come and do the tearoff and installation. I know they were busy because at least 20 or more homes had new roofs (some had Legacy but three or four other roofers were also in our development.) They came on Dec. 7 and had the entire job completed by day's end. They did clean up MOST of the debris as I mentioned above. I really do wish they could call me back and take a look at those small areas.
Description of Work
Legacy did a complete tear off of our hail-damaged roof (18 years old) and replaced with a three-dimensional roof that is very attractive. I would give them higher marks except that they did not completely clean up all the bits of old shingles on the ground. They did remove the sizeable pieces. In all fairness it began to snow while they were shingling and they may not have seen the smaller pieces under the snow. Our insurance paid for all but our deductible. I called Legacy a few weeks ago (September 2012) because we have noticed a protrusion on 3 different areas where the shingle meets the gutter. It's small but noticeable. Mind you that we have a 30 year warranty. I spoke to Esther and she said someone would return my call. I am still waiting. Overall they did a nice job, but they need to be more responsive to their customers' inquiries. I would still like for them to come back and check out these raised shingle areas. If they do, I'll change my overall estimation and grade.
Category
roofing
Barbara T.
1.0
04/04/2012
Their tactics are horrible and unethical. They threatened our daughter with text messages of legal prosecution and said that they were going to charge her with the crime for insurance fraud, and this was over an estimate. I am a lawyer and I saw that the contract that was signed was just for an estimate with the insurance company. She ended up taking another company with a lower estimate.
Description of Work
They gave an estimate on a project for my daughter.
Category
home builders

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Insurance claims, roof replacement/repair replacement, window replacement/repair, siding replacement/repair, gutter replacement/repair

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Legacy Builders and Contractors, LLC

    How is Legacy Builders and Contractors, LLC overall rated?

    Legacy Builders and Contractors, LLC is currently rated 4.2 overall out of 5.

    What days are Legacy Builders and Contractors, LLC open?

    Legacy Builders and Contractors, LLC is open:

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does Legacy Builders and Contractors, LLC provide

    Legacy Builders and Contractors, LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Legacy Builders and Contractors, LLC offer free estimates?

    Ask Legacy Builders and Contractors, LLC for details on free project estimates.

    Does Legacy Builders and Contractors, LLC offer eco-friendly accreditations?

    No, Legacy Builders and Contractors, LLC does not offer eco-friendly accreditations.

    Does Legacy Builders and Contractors, LLC offer a senior discount?

    No, Legacy Builders and Contractors, LLC does not offer a senior discount.

    Does Legacy Builders and Contractors, LLC offer emergency services?

    Yes, Legacy Builders and Contractors, LLC offers emergency services.

    Are warranties offered by Legacy Builders and Contractors, LLC?

    Yes, Legacy Builders and Contractors, LLC offers warranties.

    What services does Legacy Builders and Contractors, LLC offer?

    Legacy Builders and Contractors, LLC offers the following services: Insurance claims, roof replacement/repair replacement, window replacement/repair, siding replacement/repair, gutter replacement/repair