Legacy Builders and Contractors, LLC

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The repair work went fine. As well as the sheetrock work inside.

The crew showed up on time 7am. By 10am they had completely removed 30 sqr of shingles. By noon they felt and ice guard was installed. By 5pm the roof was complete. and by 7pm they had cleaned up and swept the entire property.

I received a knock on my door one afternoon from a young man who said he was from Legacy Builders. He had no identification or business cards. He was wearing a black cap that said Legacy on the front and a black T-shirt with their logo on it. He asked me how would I like my roof replaced for free? I said how can you do that?! He said they are going through the neighborhood signing people up for estimates to make a claim for storm damage to the insurance company and they would get the check. We haven't had any storms here in a long time. Pretty illegal. He gave me his cell phone number which was an out-of-state number, obviously not a company phone. I also have to wonder if these people were not from Legacy Builders at all but merely scammers who stole their logos and printed up hats or T-shirts.

We had contracted Legacy to do the siding on our entire house. They wrote a contract for a price and the insurance company cut the check. The day before they were to start the Project Manager called to say that he gave me the wrong price. He and the Contractor came out and said that they could not do the full job for the price quoted. I asked him in no uncertain terms, and quot;:Let me be clear. You are not going to uphold the contract you quoted and signed?and quot; He said that is correct. Needless to say I told him to forget it and went with someone else. The next day the crew showed up to do the work. Luckily I was running late and caught them before they began taking my siding down. The crew had no clue that job had been canceled. Tried to call the home office but no one returned my call. Given the cost of trying to sue anyone I did not follow up and went with someone else. This cost us 1800.00 more out of pocket. To add insult to injury two months later the home office called to see if I was satisfied with the work! Poor girl on the other end got an ear full. But I know it was not her fault. She said that she would look into it and get back to me. We will see. That was two days ago...

They actually cut us a deal because they wanted to try and expand their business base and there's another roofing company where we live that seems to own the neighborhood so they cut us a very good deal and worked with us to get this roof done. That went fine but I should say that that quote that they gave us for the siding was a total disaster. They gave us a contract and then it was turned out to be the one they shouldn't have given us, like it was their cost instead but we had a signed quote from them and they showed up and said, we gave you the wrong one, we don't care if it's signed or not but we're not doing it. The project manager that worked with us directly, Brandon was his name, he was very helpful with the roof, he even like, I have a piece of siding blow of my house, he put it back for me just because he didn't want me to be up on a ladder. He was just very helpful in getting the roof done and I think as far as the roof's concerned, they did us a good favor on that. The quality of the roof seems fine. The work was fine but I'm danging them on the screw up on my quote. I'm not really an expert on how a roof should look but it seems fine.

While the job went fine it was the events following that we're disaoointing

Overall neutral experience.

The products came a day early, but that was okay. They started promptly at 7 a.m. They even came back and took down an old satellite dish that hadn't been used in 3 years.

I have an update for the situation I described below. The salesman we worked with came by with our $150.00 and personally apologized for it taking so long. It sounds like there may have been some unusual circumstances and hopefully this is not common for this company. I have amended my original ratings. The experience started off well. The salesman was very nice and informative. They were very fast in that our roof was replaced the week after we signed the contract. As for the scores I gave for quality, that is difficult to score in that I am not a roofer and don't really know if the roof is quality or not. I have had no reason to think that the roof was not done well and with quality materials. It seems like they did a fine job. The problem began with a relatively small matter. The salesman told us they were running a promotion and that if we signed the contract by a certain date (which we did) we would receive a $150.00 gift card. I have contacted and spoken to the salesman MANY times about receiving this gift card. Each time he told me he would take care of it, it was coming, he wasn't sure why we haven't received it, and he would check on it the next time he went into the office. I decided he was just trying to wear me down until I just gave up on it. So I kept trying. After two months of this I decided to call the company directly and skip the salesman. When I called the company the person who answered the phone listened to my story and told me to hold while she found someone that could help me. She returned quickly to tell me there was no one at the office at that time that could help me. As I was asking when someone who could help me might be in, I was conveniently disconnected. I realize that when replacing your roof the most important thing is the roof. However, I do not recommend or do business with a company that is dishonest. It does not appear that they ever had any intention of giving us that gift card. My feeling is that with all of the many choices of reputable roofing companies to choose from, why bother with one that will not follow through on their commitments even if it is for a $150.00 gift card.

Our neighbors were having Legacy replace their roof. We had two severe hailstorms in my neighborhood last spring and summer (2011) and many homeowners had visibly damaged roofs. Legacy checked ours and said we had damage. I called our insurance company and their adjuster concurred that we had damaged and broken shingles from the hail. This was in October 2011. We called three roofers to give us estimates. It was difficult to get roofers to come and do estimates. With each day drawing close to winter, we decided to go with Legacy. Our insurance company gave us the go ahead and then we, too, had to wait for Legacy to come and do the tearoff and installation. I know they were busy because at least 20 or more homes had new roofs (some had Legacy but three or four other roofers were also in our development.) They came on Dec. 7 and had the entire job completed by day's end. They did clean up MOST of the debris as I mentioned above. I really do wish they could call me back and take a look at those small areas.

Their tactics are horrible and unethical. They threatened our daughter with text messages of legal prosecution and said that they were going to charge her with the crime for insurance fraud, and this was over an estimate. I am a lawyer and I saw that the contract that was signed was just for an estimate with the insurance company. She ended up taking another company with a lower estimate.