Founded 1992 • With Angi since October 2000
Service Provider ResponseThank you so much for the kind review! I know it was tough when the the 1st home fell through but we talked about karma and good things come to good people like you!!!! Thank you so much and our best wishes! Shelley
Service Provider ResponseThank you so much! I know I talk a lot - LOL as many of you know but I believe in giving a lot of information and getting a lot so we make sure it is accurate. This way I can be detailed! I hope you truly enjoy your new home -thank you again and all of our best!! Shelley
Service Provider ResponseWe are sorry you were unhappy with the move. I was called by your wife for the move and told her we do not work in that area. She called back again, her parents refered us. I agreed to. As far as the 3 minor paint scratches, we agreed to repair we did say the furn. was to big to go into the basement but took it down there. Because we do not work in the area we asked for the Builders name and info so we could call his painter. I have never used the word honey when talking to a cust. What I did say is for the next move to just leave the door open. This way the movers do not need to keep setting down and picking the furn. up to open and close the door. The few cents you save in air cond you are wasting by costing the movers time and risking more damage to things like the wall or possibly furn which is what happened. Now the husb. was there and asked the movers for a favor. He had a trailer in the drive with stuff :a pool table that he asked them to unload. This was not part of the move added on by the customer. WE DO NOT move pool tables. They were put on the spot so agreed to do it. All of our men know to keep customers happy plus they are trying to save their tip. The trailer was in the drive with bushes around it so no room to move. They were struggling with the slabs and one of the bushes whacked the dolly so it hit the trailer causing again a very small scratch. A little bigger than a quarter. Now I agreed to touch this trailer up I had a mechanic willing to go out there and do it. He wanted the entire trailer repainted. The trailer is 20 yrs old. We went above and beyond on this job. Even with the extra work to do we came in just a few bucks over the top of the est. I have offered a fair settlement and even the BBB found this man to be rediculo We agreed to fix the small damages but he is not willing to settle at a fair price. I wish I could a post a pic. of the damages and the trailer. Thank you and as you see this is why people ruin things for other people. My men and I did a favor and look where it got us.
Service Provider ResponseThank you for taking time out to let others know about your experience. We wish you all the best in your new home!!
Service Provider ResponseThanking you for taking time to review us. We know how hectic it is when moving in to a new home and really appreciate you taking the time! We wish you all the best!
Service Provider ResponseThank you!! I know you have a lot going on and appreciate you taking the time to write a review for us. All our best to you and your Mom!
Service Provider ResponseThank you so much for your kind words. We really appreciate you letting others know the kind of work we provide.
Service Provider ResponseThank you so much for your kind words! We wish you the very best in your new home!!
Service Provider ResponseWe appreciate you taking the time to write us a positive review. You are correct about the emails- I get so busy on the phone that many times it is not until the afternoon untill I get to my emails and with all the junk that needs to be deleted it takes a little bit. Sorry about that!!! I really will try to do better.:)))
Service Provider ResponseThank you for taking time to write us a review. We appreciate your business and wish you all the best!
Service Provider ResponseThank you for taking time out to write us a review. You made things very easy as well! Hope you are enjoying the new office!
Service Provider ResponseMy sincerest apology to you. I make sure to keep very meticulous notes and return each and every phone call I miss, usually within minutes. I do not even recognize the name that has been left here, which I am very good at remembering our customers names. There is a company that has our name that is out of a different state. I am just wondering if these phone numbers were confused accidentally. There are times, which are few when there will be no message and just a blank left on voicemail. I would encourage anyone who is calling any business if they do not receive a call back please call again- I do not completely trust 100% messages left. I have left a message for a customer where they only saw my number but did not get a message. This happens very rarely!!! We rely so much on our electronics now a days that when they fail us it is a surprise. I truly apologize again, I am more than happy to talk to any customer who would call us to get information about our company. We pride ourselves on giving above and beyond service and this deeply distresses me that someone has missed out on that service. When I can I even take calls after hours- especially when I know someone can only call at this time. I am sorry you did not have the opportunity to work with us. I hope you had a successful move and are enjoying your new home.
Service Provider ResponseThank you for taking the time to write us a review. We look forward to working with you again!
Service Provider ResponseThank you for your kind words! We wish you all the best!
Service Provider ResponseI am very sorry you were not completely happy with the move. As you remember there was quite a bit more going out of town then you had originally anticipated. The boys barely got it onto the truck and to be honest if any one else would have done it most likely would not have fit. It was a real jigsaw puzzle and thank goodness we had someone there with 30 yrs. experience in moving!! When we had spoken you were supplying the items for the movers to wrap the furniture up in. We used household items such as blankets and comforters to save you money and you then had purchased some material you wanted them to use. They do not know the prices of material- the movers do not do orders of material- they would choose what is best for them to use to cover the furniture. Plastic wrap is not a good protection!!!! Will not protect against furniture shipping on a long haul so it is rarely used. Protection with padding is best used. I am sorry you never called me so we could discuss any issues you had. The boys worked very hard and they had this job done within very reasonable time if not more so- since you were not packed and ready. The movers do smoke outside but they keep a cup at the end of "our" truck for the butts. When we have requests for no smoking we do abide by that and they stay away. Unfortunately in this type of business most movers have the bad habit of smoking as in all these types of trade. The owner is very particular about where this is done and the men never go off to smoke taking time away from a move as a lot of other companies would. This is a little hard to explain but I have never in all my years had anyone else complain about their smoking because they are very considerate of how and when and how long. They do not disappear for 10 mins. While the tv was not wrapped in plastic-- bad idea it was covered with a blanket. This is the best way to protect it- not wrapping in plastic. Plastic is not good protection and causes sweat!! I really would have loved to talk with you instead of just reading so I could have better understood your complaint. I am very sorry you were unhappy- We all remember this job very well as we spoke how it was so touch and go just to get all the items onto the truck- was really to small a space for the amount you were taking. But they made sure to get it all on as you were going very far. I do apologize for you being unhappy - and truly they would not have known how much the different materials you had supplied had cost. They would just assume there for them to use with all the other materials. Please let me know if there is anything you would like to talk over- I would be happy to speak with you.
Service Provider ResponseI am very sorry that you were unhappy with the move. I would like to clarify that the temperature was 100 degrees this day. Very rare for Cleveland to actually hit 100 degrees. Many of my plants died this week.The men did stop on the [Member Information Removed] to grab some ice and 1 man got a hot dog that he ate in the truck on the drive over. This maybe took 5 minutes which the time is figured in 15 minute increments so the driver made sure to take this into account when figuring the bill. They were not at a gas station picking up ice for an hour and only 1 man ate 1 hot dog in the truck while driving over. We did talk about any damage and had a professional furniture repair company look at the pictures as well. The wood was a different color. This is not possible to do during a move. It would be caused by where the piece was in a room and the sun shining in on it. No scratches, no dents- different coloring on the wood. basically fading Which now looks different in a new room and different lighting. The day following her move. She contacted me and accused my men of stealing some items from her. I told her this was not possible but I would look into it. She found her items the following day giving no apology for accusing people who have been with our company for many years. It is very hurtful to be accused of something you did not do and then not even receive an apology. She also would not turn the lights on so they had to work in the dark in many parts of the house. No one opened any of her boxes. Our movers would never open someone's personal property. I think she got confused just like when she originally called to say we had stolen from her and had been in these herself. Especially since this is where she thought the so called missing items had been. I want to make this clear- she did find what she thought had been stolen! I would also like to remind everyone that these guys are just men- not machines. When working under such extreme conditions they do require water and I do not think it was to much to ask for them to be able to stop for ice. Again she was not charged for this!!! I am very sorry she was unhappy we rarely have an unhappy customer and if we could be a perfect 100% that would be great. Our men are fantastic and do the very best they can which is why it is so rare for me to receive any sort of complaint. I do hope she is enjoying her new home and truly wish she would have ended as one of our admirers.
Service Provider ResponseWe get a chance to meet so many great families! You guys were so wonderful to work with as well! I wish you all the best!
Service Provider ResponseThank you and it was a pleasure working with you again as well!
Service Provider ResponseThank you for your kind words and taking time out to write a review!
Super Service Award winner in 2017, 2016, 2015, 2014, 2013 and 2012. Leaders Moving & Storage of Cleveland offers a wide range of residential and commercial moving and storage services. We have been in business for over 28 years and we have completed over 160,000 moves! Leaders is a professional moving and storage company, and we don't just use that as a catch phrase: Many of our employees are "Master Movers", meaning that they have completed over 1,000 household moves. You are only as good as your last move. Over 80% of all our customers last year were repeat customers and referrals. This is due to the fact that we do more than just meet our customer’s expectations, we exceed them. We are one of the only moving companies that can give you a guaranteed move price. We give you the flexibility of controlling the price of your move. There are no hidden fees, and no nasty surprises. Our price includes all charges, mileage, tolls, drive-time, taxes, etc. You can reach us toll free at (800) 421-3029. We look forward to helping you with all your moving needs. USDOT:1237577
2022 Super Service Award
We provide our customers with premium quality moving help services for the lowest rates on the market. Call us today for a FREE estimate. We also welcome homeowners to purchase their own truck to help save on cost. We understand how hard moving can be and how your feelings are during this stressful and exciting time. There are so many characteristics involved in a move. Where to start? How to pack? When to begin? All of these doubts and questions are normal when moving but why stress about it? ACCELL ONE SHIPPING is here to make your move easy from start to finish!
2022 Super Service Award
Move 4 Less LLC. is a reliable, fully licensed and insured full service moving company serving Cleveland and Northeast Ohio. We remain committed to excellence through superior customer service and our selective hiring process. At Move 4 Less LLC., we understand that moving time can be stressful. That's why we make moving both affordable and hassle free with our up front pricing guarantee. Licensed and Insured We Will Beat Any Competitors Price, and Beat Your Expectations! Reliable - Affordable - Professional #1 in Customer Service Free Estimates Professional Packing Last Minute Moving Calls OK Experienced, Professionally Trained Movers Disassembly and Reassembly of Furniture - No Extra Charge
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Ark Moving & Storage is currently rated 4.9 overall out of 5.
Ark Moving & Storage is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Ark Moving & Storage accepts the following forms of payment: Check, Visa, MasterCard, Discover
Yes, Ark Moving & Storage offers free project estimates.
No, Ark Moving & Storage does not offer eco-friendly accreditations.
No, Ark Moving & Storage does not offer a senior discount.
Ark Moving & Storage offers the following services: Commercial & residential moves, apartment moves, loading and unloading of trucks, packing and unpacking services available.