Ark Moving & Storage

Steve and Darryl from Ark Moving & Storage did a fabulous job moving my 91-year old mother today. They came on time and moved efficiently. They took good care of all boxes and furniture, wrapping each piece of furniture. They didn't waste any time, which impressed me as when Bekins moved our household years ago, they moved like molasses. Communication was professional, the cost was $200 less than what was quoted by Two Men and a Truck. I would gladly tell anyone that I know in need of a moving company to call Ark Moving & Storage.

I would highly recommend this company. It started with my first phone call and spoke with Shelley. She was professional but very engaging. She set up a date and time that was convenient for us for the estimate. Steve came out and was exactly right on time, went room by room, asking what exactly needed to be moved and gave us the time estimated to complete the moving job. Steve and one other mover arrived on our moving date right on time and the move was completed in the exact amount of time that Steve had estimated. Not one thing was damaged or broken. They were amazing! I would like to thank Shelley for working with us after our first buyers for our home fell through and I had to re-schedule and I would also like to thank Steve and the other moving person for a job well done! If you are on the fence about who to hire - well, definitely hire Ark Moving!!

This is the second time we used them and the experience was great. They went above and beyond to accommodate our last minute move. They were very professional and friendly. Will definately use them again.

Wonderful! Shelly is a wonderful person to work with gave me great detailed information nothing was hidden everything was explained super nice person and the three guys who came to middle or professional courteous friendly can't say enough good things great people to work with I will hire them again when I need to move my furniture when we put in floors in our house... I will recommend them to everybody they are just great!

My wife hired this company to move a portion of furniture from our household from Akron, Ohio to Doylestown, Ohio on May 29, 2018. My complaints are regarding the following issues with Ark Movers: (1) This company never provided us with a written contract, inventory list, pamphlet on our rights and responsibilities when we move, insurance information or dispute resolution process despite verbal and electronic requests. All we have is a Bill of Lading which does not have a reference number or DOT number on it. (2) This company has damaged our property. Over sixty days have passed, and these damages are still unresolved. An agent committed to follow up with us over one month ago, however, we have not received a response to date. (3) The primary agent we corresponded with was argumentative and did not carry herself in a professional manner as one would expect from an organization rated highly on Angie's List. My wife booked a move with Ark Movers approximately 3 weeks prior to our move. My wife received a verbal and email estimate for the move and indicated booking was "effortless" and "pleasant", however we were issued no paperwork or contract. Two representatives showed up with a truck at approximately 9:30am at our residence in Akron, Ohio. I was present and witnessed the following incidents at the Akron residence: -The movers were struggling with items through the doors (rubbing/scraping was visible and audible). I asked them if they would like me to remove the doors from the house and they declined. Damage is present on both the front and side doors of the house, as well as the wall surrounding the side door. -I witnessed the assistant mover/helper drag my wife's treadmill across a concrete floor without a blanket or wheels. -I witnessed the assistant mover/helper back a dolly into my Haulmark box trailer parked in the driveway. Nothing was said to me and I had to confront him. Upon confrontation, this mover's response was "Is it a big deal or something?". -I am missing one of my personal moving blankets I had protecting an item and believe it may have been mixed up or taken by one of the movers. I phoned ahead to my wife and asked her to supervise the movers in the new house. She witnessed the following incidents in Doylestown: -The movers used two doors to enter the residence. One mover covered a door handle with a towel, while the other did not. The door handle not covered by a towel left an imprint in the wall. -Walls and trim (both indoor and outdoor trim) were hit. -Again, the movers declined to remove the basement door before bringing objects through and gauged the door with a chest freezer. The movers indicated that the agent at the office, "Shelley", would take care of the damages. We noted the damages on their copy of the "Bill of Lading" and paid in full. Once paid, the representative’s attitude changed towards us. My wife called Shelley that day (I was in the room). She had the audacity to blame damage to the walls/doors on us because my wife asked if she could close the doors as the movers took one of their many breaks (they are hourly). Shelley then told my wife "Honey, if you ever move again, it's worth the dollar or two you would spend in air conditioning to leave the doors open". Shelley also asked if we could get our builder to do free touch ups for us and said she "did us a favor" by providing us with moving services in our location. She blamed the damages to the box trailer on an "untrimmed bush" and the "driveway not being entirely clear" (there was more than enough clearance). This call ended with Shelley telling my wife that she had to talk to one of the movers who was still out on a job, and stating she would follow up with us. My wife had attempted to get in contact with Shelley multiple times after this point with no success. Since she was frustrated, she asked me to intervene. I left a voicemail with Shelley on June 12, 2018. She later called my wife back, leaving a voicemail stating she "does not appreciate my accusations". I was able to get in touch with Shelley later that day and informed her we were concerned since multiple weeks had gone by with no followup or definite commitment of action from her. She asked for the contact information of our builder. I gave her the contact information of the painter who our builder uses. I also addressed the damage done to the box trailer. She provided three different responses on the same call. She first indicated "we should share responsibility”. Then, she told me she "will not pay for it”. Finally, she mentioned she would "get in touch with a mechanic friend of hers to see how much it may be worth and get back to me" and "might give me a "couple bucks" for the damage, however, not to expect anything like $100 or more. Shelley never accepted accountability, offered an apology or committed to make things right. When I stated I wanted the dent pulled and gauge filled on the damaged box trailer, she asked me if I was serious, proceeded to tell me it is a "small scratch" and implied the trailer is not worth that much because she believes it looks rusty and "the tires aren't even inflated". Shelley did, however, commit to follow up with us - it appears we have not received any communication from her since the June 12th call. My wife and I called the painter multiple times, and he too has not received any communication from "Ark Movers". I now have several hours invested in procuring estimates and trying to get this matter resolved. The estimates I have received for damages exceed the cost of the move, and we still do not have a formal process from this company to proceed.

Ark did an amazing job. They gave us three different quotes: 1) they pack everything and move it 2) they move only the heavy items, 3) they move the heavy items AND boxes we pack. Their estimate was within the range of estimates we received from other companies, but they were more informative when they did the estimate: things to consider before moving, ways to pack things, etc. We opted for #3. Prior to the move, we had several exchanges with Shelley, and she was responsive and very helpful in setting expectations for moving day and helping us prepare. On moving day, the movers arrived on time, and they were efficient and kind. When we got to our destination, there were issues getting keys for the residence and being able to move in. Ark Moving guys were patient and helpful in the process -- beyond the call of duty. When we were finally able to move in, everything was placed perfectly in the house (i.e. centered on a wall better than I had pictured, a couch situated better than my plan), and not one item was broken or damaged. I would use Ark again and again -- they exceeded my expectations!

Ark had 7 guys. Took them 5 1/2 hours. Nothing damaged, no walls nicked, perfect move. Now how often does that happen? Would strongly recommend these guys.

Satisfied, I will ask them back to replace furniture moved.

Very well! The team were prompt, professional and the items were carefully handled and moved without damages.

The move went incredibly smooth. The quote was accurate (it actually ended up being a little bit less this past time). We have actually used them to move us multiple times in the past and every time has been absolutely perfect. They are always on time, they are always fast, everything is always perfect. When moving to a new house I already have enough to worry about. It's nice to know that this is one huge piece that I do not have to. Using Ark movers is seriously a game changer. (Let's be honest, moving usually... well, lets say its not the most enjoyable experience) Those guys, I'll tell you, work incredibly hard (Definitely harder than my buddies and myself when we'd help each other move when we were younger) and are very easy to work with. I have absolutely nothing but great things to say about every single time I have used them. Thanks for making moving easy!!!

My move could not have went more smoothly! The movers are professional and quick, careful and thorough. They arrived on time, put floor covering down and swept the sidewalk they were using to move my possessions before beginning the move. They covered all furniture and moved each piece carefully but quickly. The men worked as a team, and it was apparent they knew exactly what they were doing. I truly appreciated their skills. I will use Ark Movers again when I find a home.

They did a really good job. I give them top marks! They were fast and efficient. They didn't seem to check their email well. You can call and they will talk your ear off but not good at email.

Went fine, They were fast, efficient, careful, and courteous. Office was very easy to work with.

The movers were polite, professional, prompt, quick, and careful. I thought there were a number of challenges in moving furniture out of our old offices and moving furniture into our new building, but they made it look easy.

Whole job from moving out to moving took only 5 hours and under the estimated cost. Not one nick, dent or bump. They were OUTSTANDING !!

I called to get a quote and never received a call back.

Very well! Worked very **** ** a hot August day. Installed washer and dryer. Customer service was very responsive and flexible.

I would definitely use them again and will recommend to anyone needing someone to help them move "stuff". I plan on bringing them back when I'm ready to clean out the basement furniture!

Ark Movers is exceptional. The guys arrived exactly on time. They are courteous, thoughtful and very helpful. They advised me that two leveling legs were missing from a desk and they then improvised with felt pads and leveled it. They hooked up the washer and instructed me on what I needed to purchase for the dryer. They moved a couch into a space that one would have thought was not humanly possible but they did it. They never stopped for even a minute until they were finished. 3rd In my book there is no one better.

My experience with Ark Moving and Storage was mixed. While they did a good job of fitting everything on the truck, I noticed some items were not loaded with care. For whatever reason, they decided not to wrap (plastic or otherwise) some of the most expensive items which was strange because when they finished loading there was 1.5 rolls of thick plastic wrap remaining. Other items were left unprotected in a trunk. Once at my destination, I noticed that my $2,200 HD television was unwrapped on the floor of the truck. Now, the television has rub marks engraved into the cabinet. Also, my suede chair was not wrapped. While unloading the truck, I noticed they used my some of large, white cardboard envelopes (about $8 each) as a type of padding. Nothing arrived at the destination broken, but more than a few items have rub marks from how they loaded the truck. Loading the truck lasted at least six hours though the workers took many smoke breaks. After their smoke breaks, they flicked the cigarette butts on my property and in the truck's tailgate. After they were finished, the team leader left the truck parked diagonally across the driveway instead of leaving it in the same position he found it. Also, some of the comments made during their work day sounded like the gripes of flat rate workers instead of hourly workers. I do have photos in case there is a way to share.

Prior to the move I had two security boxes that were locked and upon the arrival they were open and will no longer close. They also damaged some of my furniture. I took pictures and sent them over to them via email. I contacted Shelley Brooks. She said the owner was going to look at the photos and get back to me within a week or so. It's been over a 8 weeks, and I haven't heard anything and have even followed up mid September. The workers were courteous and professional. Shelley was nice on the phone, and it's kind of surprising to get this type of treatment, no feedback, no response to a follow up email in September. They charged me an additional hour for travel time then charged another hour for the time they were on lunch. From my apartment to the house is about 18 minutes, but they stopped off to get ice.

We were delighted with Ark Movers! They were prompt, efficient, thorough and careful. The crew were so efficient, in fact, that the move was completed in less time than originally estimated -- a pleasant surprise in terms of both time and cost. Shelley was a joy to work with in the weeks leading up to the move; she was extremely helpful and patient, particularly in the face of a difficult closing and potential rescheduling. She went out of her way to work out an alternate schedule that we could use if needed, and offered tips to help packing and moving go more smoothly. Although we hope to stay put for many years :) we would call upon Ark Movers again in a heartbeat if we found ourselves ready to move again. Thanks, Ark!

They arrived on time. They carefully covered my furniture to ensure it did not get damaged. They made sure they did not put marks on the walls of the new apartment. They listened to my comments on where I wanted the furniture placed, and moved it if I changed my mind about the placement. They worked quickly, but carefully. They worked long and hard to get me moved in a reasonable length of time. They were friendly, but not overly friendly. With other moves I have felt threatened by the movers because they seemed to openly mind any comment I might make with concern for where they placed the furniture or how they handled it. These three gentlemen (Kevin, Sam and Mo) were all professional and let me know that they cared about my furniture and doing an excellent job making sure I was satisfied. It was a pleasure dealing with these gentlemen and I would work with them again. When the move was completed, they said good bye and I felt good to have chosen ARK Movers for my move. They eased my concerns about the move and I felt a great sense of relief when it was finished. At some moves I have had previously, I was a wreck by the time the move was done. With ARK Movers, I never worried that they would damage my things. They remained professional to up the very last piece of my things being delivered.

Movers were on time. Three nice young men came in and wrapped everything and moved quickly. Then they drove some items to my house and the rest to another Condo. They were careful and professional. i would recommend them again.

The movers were on time, very excellent and careful not to damage anything. There is a 2 hour minimum fee plus travel time. I was very pleased with everything.