Get matched with top chimney cap pros in Lima, NY

"I am sure that all positive reviews for this company are fake. Nothing that was promised to me was delivered. My siding project is still ongoing for over 1 month. Was told that it would be done in week. Had one rain day. They have system like this: 1) sales person who never installed anything he will promise you things that obviously are not true, 2) crew that is subcontracted but not Gunner, mine was driving for over 2 hours away, 3) person who oversees the project but has little control over anything, no supply, doesn't know the crew, crew does not listen to him, main office does not listen to him, 4) main office does not reply to you. They just tell me to talk to project manager who has no control. So you understand that if there are any issue you are on your own. Quality or work is not good. Many times I had to point to the crew what's wrong, planks are broken yet they were still installing it, caulking is done they way that I can do it better, they cut wires to awning etc"

"Very well. Upon examining the chimney, Mr. Kreider recommended a rebuild, which he would not be able to do this year. He said he could replace the crumbling mortar and put cement around the chimney to make it safe. I considered it but asked if there was something temporary that could be done instead. He offered to wrap the chimney with wire mesh which would stabilize it, and do a rebuild in the spring. I was pleased with the solution and happy that his son Mike accomplished the task soon afterward."

"They did a good job but they wanted to charge me extra to put in a skylight which should have been included in the estimate. They put in the skylight but I got hit with the bill afterwards."

"I called them and told them I needed a furnace tune up and that I would also need paperwork so that I could get the $50 RGE(utility company rebate). Justina told me i wouldn't need any paperwork for it and that she would take care of it after the service was completed and paid for and that I would have to take no further action. I asked if she was sure and she insisted that this was how they did it. needless to say I never got the $50. After weeks of hearing nothing I reached out to the people at the utility company that deals with the rebate and they have no record of anyone turning in any paper work for me. So I called High Performance and spoke to Justina again and she reassured me that it was still coming and that I would still get the $50. I never did, and by this time it was too late for me to submit it myself. The only reason I was using their company in the 1st place was so that I could get the work done before the rebate deadline and they completely failed at this and I never got my $50. Their technician was supposed to be here at 1pm and they didn't show up until after 6pm. I called their office every half hour until 6pm trying to find out if he was still coming. Someone finally told me that he WAS coming but that wasn't until after 4pm"

"They are quite good. I use them every year and they do very high quality work and have very knowledgeable employees."

"He did a wonderful job. The only part of the roof on the building it was flat the house was built in 1957 He came in and talked to me about the repair and my concern about flat roof and i was worried about it leaking again. So he told me why the way he was going to fix it would reproof against leaking and he went ahead and did that. It was difficult because it was 30 feet up but he came and he did an excellent job and its never leaked since but I was up on the roof, at least six months after it was repaired I noticed that part of the flushing around the vent it looks like its starting to come up called him and he came in quickly within the day. He went ahead and repaired it and ever since then it has been perfect. Never leaked."

"Crew of 7 worked 7 am (dawn) to 5 pm (dusk) in early December, hard-working & smooth working team, with foreman on site + project manager that checked in daily. Foreman checked in with me regularly as work progressed. Founder of this longtime family business came at the end to review job and receive payment. Removed old roof, replaced plywood underlayment, flashing as needed. Found source of ALL the leaks, installed flashing where it had been missing to prevent future issues. Looks GREAT!. Minor issue: quality of wood trim that had to be removed & then replaced; needs carpenter skills, not a strong part of their skill set, so I will have that upgraded in the spring."

"Everything was wonderful! I will have them back to inspect and clean my stovepipe. I wouldn’t hesitate to refer them to friends and family."