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"They had to come out four times after the installation: 1.The sprinklers were set so that the water was a stream instead of a sprinkler, that flooded the tree beds; 2. they changed my timer for the sprinkler to go off from 7: oo, which I had, to 2:00 pm.; 3. When the fixed #1, the stream was so short that my lawn died by the tree beds; 4. They had to replace a defective sprinkler head, the installer made it very clear that since it was defective, it would be no charge, they are billing me for this. I would never recommend this company."

"It was a great experience now my lawn has never been so good "

"I got sprinkler system installed in summer of 2020 and the initial team did a fantastic job. They were professional and knowlegeable. I often called once or twice per year to get tuned up. The guy they usually send, Steve, was always very unprofessional and always in a rush..but he's just there for tune up so what? In november -december of 2022 I called Automatic irrigation design frequently, keeping them up to date on a project I would be starting, which would involve moving a few of the sprinklers further back to do an extension. Steve came out several times and always made excuse about not being able to do something, or why the job cant be done. Finally he came out on 1/30/23 to move and re-run the water lines to the sprinkler main box. My contractor didn't want to have anything to do with touching the sprinkler system nor plumbing to prevent the issue i am having now. I updated Automatic Irrigation System on everything, asked their opinions and agreed with them on when to do what. I paid $754.94 to have this new main run. When my project was finished in March, we called them back to reconnect and turn on system to prepare for spring. Again they sent Steve, and as usual, within 5 minutes of being there he started shouting that its a bigger job than he thinks, and that he cant do it alone, because the sprinkler valves were damaged and blocked by the contractor. He tried to explain that when the contactors were doing their plumbing they might have gotted sauder dust in the system blocking the valves. Only probem is, Steve was the one who ran the pipes from the old building to the valve box. He and my contractor had a back and forth about who did what, while I have to finally come up with the funds to get my system fixed. This happened in March, and today May 16th, they have not been back to repair my system, even though I agreed to pay the $950, plus what ever issue come up after they are done with the job. Debra , the office clerk at first seems ok. Later I found her to be rude and unprofessional. First, they gave me a 6-weeks date for service, after the damage was announced. Each time I called..she would pull Steve into our conversations ( and for some reason, Steve is always in the office as busy as they say they are...9am, 11am, 2pm, 4pm, he is always there). My final call today was to request an earlier service date as my newly laid grass was drying out and dying from lack of water. Why do I have to suffer anymore, when we have been going at this since december/november. Debra became upset when I mentioned, that even though it could be Steve that cause the damage, that im willing to pay for, they were not even showing common courtesy by trying to work with the customer. Instead, she put Steve on the line, and after several minutes of me and him going back and forth ( where he stated, "how can you blame me? I blame you for digging up your yard before calling us." (That was a total lie as I mentioned before, that i kept calling them every step of the way, asking them what they needed to do, and working with them. They did nothing to show loyalty, they were not apologetic, and they did absolutely nothing to de-escalate the situation. Debra tried to get me to stop talking, after having difficulty getting Steve to stop shouting at me. I could not believe I was a loyal cutomer to a company that was rude, disloyal, defensive and watented to take no responsibility for their part in destroying my 2 year old sprinkler system that was working quite fine before Stee made the cahnges and did his saudering, without blowing out the pipes. Still, I have no prove who did what. But my plumber /contractor was willing to go half with me to get the system up and running. Even though I was not asking , AID offered nothing. All they did was gave me a date of May 28th..6 weeks from problem...and had Steve in the office cursed me out on 2 separaste ocaasions. The one star i gave this company is for the work the guys did initally in 2020. Overall service, especially customer service, 0 stars."

"I agreed to replace 2 METAL sprinkler heads. I was billed for 3 PLASTIC heads. I contacted Pacific Lawn several times to correct the invoice and they insisted that I received 3 METAL heads whereas the invoice billed me for 3 PLASTIC. heads. I was not satisfied with their handling of the whole process."

"Very well. I had some difficult to reach spots and the place feels fresh & clean now. A nice early birthday present!!"

"TERRIBLE! Frank left a 2 ft x 4 ft block of concrete. There was a slightly raised area of concrete outside the garage that was not covered. The job was completed 2 1/2 years ago and already there are 2 foot long cracks. My main complaint though is there are large areas where the driveway is rocky, not at all smooth as it should be. When I called, Leo left me a message to call him but when I called back no one ever called me again. My neighbor, who also had his driveway paved by Sagrestano, also called to no avail. His driveway looks great and was completed long before mine. In my case, I believe Frank used poor quality asphalt and did not pay attention to the job at hand."

"Roy always comes through. Called him in the morning and was at my house in the late afternoon to do the work. Courteous, professional, and gets it done. I am a repeat customer!"

"Called on a Friday after bathroom leaked (probably, toilet) down to the floor below. Said that we had just moved in and the previous owner had used Aladdin for their plumbing. Office personnel was great, found my building, and scheduled follow up for the following Monday 11-1-- definitely communicated to me that this was a busy week and that this was the best they could do-- so I was grateful for the quick turn-around. Monday work day came and went, but no one showed. I called the office and was told that there was no documentation of my appointment-- in fact, no documentation of my call (or admission that we had spoken). Would have been happy to reschedule (even maybe for the next available appointment 10 days hence) if some reason had been offered, but without even a record of our conversation, I had to decline. I definitely want a plumbing company that at least that has better record-keeping so that someone shows up..."

"I had been with this company for the last 26 years, and knowing that rates go up according the market. But I decided to end my business with this company when I called for service on raising one of my sprinkler heads and received in invoice for $304.85. It turns out that the technicians set the rates and tell the company who much to charge. So when they say, "would you like us to check the system?" Say NO. It is in there interest to find sprinkler heads and mist heads to replace just to pad the invoice. When I asked to speak with Sal an owner and asked if there was anything that could be done with this invoice, he said NO. He feels he is the company with the best service and cheapest prices. I hope he is right. But as of now, I will be looking for a company who is not so deceiving when it comes to a service call. To think that Sal just doesn't appreciate long term customers. Wish him much luck in the future."

"I had used them to perform work in my backyard last year. They installed three zones with multiple heads the total bill was 1k. They did a good Job. I recently had an issue with a sprinkler head in the front. I had asked to set a time to have this fixed along with some other things but since they can't schedule in a timely manner they called at the last minute and said they are in the area so I said fine please replace the one sprinkler head in the front. They gave me a bill for $170 dollars. It took the person 10 minutes. In that $170 they charged me $50 for a sprinkler head that cost $7 dollars. I complained and the secretary told me this is what it cost for two men to come onsite. I didn't asked for two men to replace one sprinkler head. I won't be using them again!"