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"Hard workers but sometimes seemed to bog down."

"Mike previously purchased supplies and did roofing work for us, and we were pleased. However, he noticed a faulty electrical socket connected to our heat tape and offered to replace it. He requested and was paid a substantial amount to purchase supplies for the socket and stated a return date to be three days later. He did not return, he did not answer any texts, phone calls and emails. Finally, he did respond and gave another return date which was about ten days later but still did not show up or answer texts, emails or phone calls. I am adding to this review: 3/14/2020: I have been reimbursed for the supplies not purchased and the work not done. I have added a separate review but it is still pending. The work Mike did for us was good. The first three times he responded quickly and arrived promptly as promised. Good communication is essential, and the lack of it is why I wrote the negative review. UPDATE 3/16/2020: Our roof was leaking badly. Mike responded to our call quickly, and came to help us on a weekend. He shoveled part of the roof and attended to the horrid ice dam. He returned two more times and shoveled and got rid of two more ice dams. He was a very hard worker and also seemed knowledgeable. I felt that he deserved a good review for the good work that he did on our roof. I also should note that the charge was very high, (hence the lower score for value for money) but we were glad to have someone show up to do the work. He returned the money today that we gave him to do the electrical work. (see other review by James B. - Breckenridge) I do not know why he suddenly stopped responding. I have to add because of that, I would be hesitant to consider him."

"Very good!"

"The owner of Your Way Home Improvement came to give us an estimate on August 17th to inspect and repair our soffits to keep pests out. He showed us a piece of ripped off notebook paper with the estimate on it and asked for a $1,000 deposit for a job that would be approximately $1,900. Because we had had such a difficulty time trying to find someone to do the job, we foolishly wrote a check for the $1,000 without a formal contract. Mr. Hedrick told us that he would start the job either Friday the 19th or Monday the 22nd. The check cleared our account on the 19th but we still had not heard from Mr. Hedrick. On Monday the 22nd, I texted Mr. Hedrick to ask when he planned to begin work. He responded that he had just gotten his phone back, that his brother was helping him on the job because he had a truck to carry the equipment and it shouldn't be much longer. I thanked him and told him we were getting nervous; he responded that there was no need to be nervous. On the 25th I texted Mr. Hedrick again asking for a start date. He stated that he had just messaged his brother and would get back to us as soon as he received a response. On Monday the 29th I texted Mr. Hedrick requesting our $1,000 deposit be returned as soon as possible and we would find another contractor to do the job: no response. I texted again on the 30th and received no reply. Mr. Hedrick did respond to BBB stating that he would contact us to remedy the situation; I responded that all we wanted was our money back. No response to BBB following this. My understanding was that at one time he was a very good contractor; such a shame that this is no longer the case."