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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"It went fantastic, Highly Recommend them!!"

"One word to describe Holbrook Heating, INCOMPETENT!!! **STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME, MONEY AND HAVE UNNECESSARY AGGRAVATION IN YOUR LIFE** I purchased an extended warranty with the company I bought my HVAC unit, and Holbrook Heating was their designated contractor to install and maintain. HVAC unit was installed on 12.4.19, the compressor had to be replaced 3 times in 3 years, which is UNHEARD of, and it still did not work!!! After the 2nd compressor went at end of June 2022, I was told from Holbrook, they no longer service my area, so I would have to contact the new service company. I had to pay $149 for service call. New service company said I needed a new compressor and freon as there is a big leak. I told them that is impossible as compressor was just replaced a year ago and freon replaced, that means this would be the 3rd compressor! When they heard that, they told me they did not want to get get involved in this mess as they've never heard of 2 compressors breaking down in 2 years in all the years they've been in business. They said it's clear there is something gravely wrong and Holbrook had to deal with it. That's when Holbrook said they would do me a favor, (wink wink) and replace for me. Because of their incompetence, I went without A/C basically this whole summer! They installed 3rd compressor and added more freon on 8.16.22, I specifically asked them if they fixed the leak, as I cannot go through this anymore, the tech said there was no leak, valves needed to be tightened (I had to pay for freon thats not covered under warranty). 3 months later not working again! Rather than come back to address issue in mid November, when I still had warranty, (heat was only blowing out warm, then turned to cold air) they placated me stating all was fine with unit as its more energy efficient now. In beginning of December compressor started making really loud noises again. When I called them on 12.12.22, I was told my extended warranty expired on 12.4.22!!! And now I would have to pay $250 for service call and $250 an hr after that, as again, THEY NO LONGER SERVICE MY AREA. I then asked to speak to Scott Rossen, the owner, as how could he charge me this amount when clearly there's something wrong!! I'm still waiting for a call back, I won't hold my breath! Since I was no longer under warranty, I called another HVAC person, the first thing he told me is I had a huge leak and my freon is pouring out again!!! This is the reason why the compressor kept on breaking down. The compressor would need to be replaced again if I didn't call the new HVAC company. Also the thermostat Holbrook replaced, was not compatible with my system, so that's why heat never came out hot, only warm, then turned to cold air. New HVAC person fixed leak and installed proper thermostat within 4 hrs that Holbrook couldn’t fix in 3 years!!!! I had to pay $2200 in total for this visit (freon, new thermostat and their time). In total I paid almost an additional $3,000 because of Holbrook's incompetence. I'm more annoyed over the unnecessary aggravation and the time I wasted on them. I purchased a new HVAC system so I wouldn't have issues, all I had were issues because of them ughhhh"

"They came out within a couple of hours and did a great job."

"Zach was professional and knowledgeable. Identified the problem within minutes and fixed it. I have always been very satisfied with the installation process and maintenance service performed by Isaacs."

"I rented for seven years. It was a constant nightmare. No pest control, maintenance requests are just ignored or months late, rent hikes are constant. Total scum lords. Rent hikes costed me $700 monthly ($100 more each year) Told me to pay for my own pest control for the rodents and roaches at this property and won’t pay me back (totally breaks the law and doesn’t care) Using rent fixing as well. Run for the hills, hopefully these terrible deplorable peoples will shut their doors soon."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"I am a single female and mother of 3. I have used ridouts for 3 years to check my heating and cooling at beginning of the seasons as they usually run specials. My furnace and ac were about 7 years old and professionally installed. I also always pay with cash or check when they come for the service call. For 3 year they have refilling my refrigerant when I suspected a leak I was told that It was just cheaper to refill it and it wasn’t illegally leaking yet. Then last December I called for no heat. Scott the owner was able to come to my home in a reasonable amount of time. When he arrived he went to my furnace and in about 5 min he told me that I had a furnace that had a bad heat exchanger and that the brand offered warranty work. I asked him how much this would cost, would I have heat through the weekend and if he had done this warranty work for this brand. To which he said no, this would be the first time and it might run you 400-600 in labor because that would not be covered under the Brands warranty. So I asked would it happen again if it was the same part that was being replaced, should I not just think about replacing the whole furnace? To which I was told, “Even if you told me today you wanted a new furnace, I do not have time to replace it. I don’t know what you believe in but you better pray what you have lasts you the weekend.” I was very upset by this and asked him if it was running now and he told me he was going to rig it to work on high. I told him I wanted to talk to my dad about it and get some quotes first before I made any decisions. He walked away from me and made a phone call on his phone as he was leaving and I asked him how much I owed him for the visit to which he said we will bill you. About a week later I had 3 other company come and give me estimates on a new furnace none of them worked on the one had. But I did ask one of them if they knew how my furnace was rigged. His eyes got really big and he said do you have windows cracked... I said no and he asked if I had co2 detectors, which I did and then he said I’m not sure and looked at my furans told me the safety switched had been pulled so they would bypass. I was upset that ridouts never suggested to open windows or worried about our welfare on top being treated rudely. Finally about a week and half later ridouts called me to set up a time to make the warranty repair work. I was a bit shocked by this and proceed to tell them I was getting quotes from other businesses to which the secretary asked if Scott gave me one. To which I told her what Scott said about not having time. She said let me talk to him and in about an hour I emailed a list of furnaces with prices. I know nothing about furnaces and I guess I was supposed to know and just pick one. I decided to go with a different company whom I was very happy with. When they took out my old furnace I asked them to let me know if the exchanger was bad for my own peace I’d mind. In about a week the own of the company who removed my old furnace said that the exchange was not bad but what they did find is that a fan was freezing up which would have caused the safety to be tripped. So long story short they did not properly inspect my furnace and then they sent me a bill for the ordered parts and wanted to charge me shipping to send them back. I explained over the phone to Scott that I did not agree to the work and he should not have order it with out my consent therefor should not be responsible for those fees. To which he said if you don’t pay I’ll send you to collections. I would never recommend anyone who does business like this. Scott is lair and crook."