Best animal removal specialists near Cold Spring, NY

"it went very well all removed quickly"

"Came to evaluate A bee hive and assessed as honey bees so couldnâ  t remove . Didnâ  t charge for service call . Followed up with plan for moving forward So professional and courteous and prompt. Super impressed"

"It is still in progress, but so far things are going well. Very good communication and good customer service."

"BATS!- YIKES!!! Dikeedrin and his team were absolutely professional, helpful and knowledgeable from the the first phone call to the completion and follow up. My expectations were exceeded when every effort was made to help my elderly father by removing extra contaminated material from the attic. You canâ t go work. Good price, Great Customer Service and Professional Work!!"

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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"Our home has been apparently favored by woodpeckers. We noticed 3 holes in the stucco and and some birds activities. But then  a woodpecker fell through the chimney into our family room. We caught  it and let it go,   then called Kyle for help. Kyle responded immediately, scheduled an appointment for the next morning and arrived on time with his helper. The two of them soon uncovered the extent of the damages: 9 holes + nests under the roof + in one case the birds removed and bent a piece of metal holding the roof and built nests under it + they removed the chimney cap to get into the chimney and remove the insulation to build the nest... In short, substantial spread damages. To add  complexity, our house is on the tall side and most of the holes were right under the roof requiring very tall ladders...
Kyle and his helper went to work. I was amazed by their work. All the holes are covered, the roof and chimney are fixed. The birds tried to return, but gave up on digging through the new stucco covering their holes. We thought the charge of $450, for several hours of two persons work, was on the low side and added $50. 
Thank you Kyle for the terrific work.
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"Showed up on time. Was honest. He informed me he didn't find any evidence of rodents in the attic. So I was only charged for the inspection."

"The exterminator came, looked around, and patched holes in the oddest places. Found any hole that might let a mouse through and patched it up. He didn't find any mice or mouse holes. Managed to block off holes on all the floors."

"Everything went well, The company was very prompt with taking care of my issue. Owner was very easy to talk to, the prices were affordable and most importantly they were humane with the animal. That was my worry but the owner actually cared. Would defs call again if I had an issue"

"A few weeks ago, high winds blew off my chimney cap. It was installed 15 years ago by a supposedly reputable chimney sweep along with the installation of what was supposed to be a "full length" chimney liner. He also tarred the chimney above roof line.
With my being somewhat afraid of heights, my wife found very good reviews of Safety First Chimney & Fireplace Restoration on another online review site and made an appointment for Tuesday 4/12. Vincent showed up promptly to replace the cap. It took all of 3 minutes.  He showed me a few pictures of my chimney on his phone. I was shocked to discover how deteriorated it was! Half the tar was gone, there were big chunks of mortar missing from between the bricks and some were even shifted out of place. You didn't have to be an expert to see that it needed a complete rebuild. He also mentioned that the liner material was very flimsy. Being thorough he asked to check the base of the chimney at the boiler and discovered that the liner didn't even go to the bottom. He called me down to see for myself. That was the moment I decided I liked and trusted Vincent. He involved me, and let me see with my own eyes what the issues were! Knowing that such an essential aspect of my home should not be ignored, I agreed to have all matters addressed, and made another appointment for Friday 4/15.
Demolition was quick due to the poor condition of the old chimney. Vincent then removed the old liner. It was only 15' long, falling about 7' short of the furnace connector!  He also showed me a piece of the liner. It really was "coffee can thin" and filled with ridges on the inside which collected soot and particles. He installed a smooth core, heavy stainless steel, double walled liner.
Next came the "roof up" chimney rebuild. Vincent offered a choice of new or old brick. I opted for old brick, in keeping with my old house. I am very pleased with the masonry work! I'm no expert but I've laid a few bricks in my time and can really appreciate what a nice job it is. Everything's straight, level, well spaced and proportioned. He even topped it with a red clay flu liner. Something my old chimney didn't have. And of course he replaced my old stainless cap which was just fine. It's so nice I wish I could upload a picture here. He posts pics on his website so maybe you can see it there.
Highly recommended!       
    
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