Best animal removal specialists near Cold Spring, NY

"it went very well all removed quickly"

"Came to evaluate A bee hive and assessed as honey bees so couldnâ  t remove . Didnâ  t charge for service call . Followed up with plan for moving forward So professional and courteous and prompt. Super impressed"

"It is still in progress, but so far things are going well. Very good communication and good customer service."

"BATS!- YIKES!!! Dikeedrin and his team were absolutely professional, helpful and knowledgeable from the the first phone call to the completion and follow up. My expectations were exceeded when every effort was made to help my elderly father by removing extra contaminated material from the attic. You canâ t go work. Good price, Great Customer Service and Professional Work!!"

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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"Our home has been apparently favored by woodpeckers. We noticed 3 holes in the stucco and and some birds activities. But then  a woodpecker fell through the chimney into our family room. We caught  it and let it go,   then called Kyle for help. Kyle responded immediately, scheduled an appointment for the next morning and arrived on time with his helper. The two of them soon uncovered the extent of the damages: 9 holes + nests under the roof + in one case the birds removed and bent a piece of metal holding the roof and built nests under it + they removed the chimney cap to get into the chimney and remove the insulation to build the nest... In short, substantial spread damages. To add  complexity, our house is on the tall side and most of the holes were right under the roof requiring very tall ladders...
Kyle and his helper went to work. I was amazed by their work. All the holes are covered, the roof and chimney are fixed. The birds tried to return, but gave up on digging through the new stucco covering their holes. We thought the charge of $450, for several hours of two persons work, was on the low side and added $50. 
Thank you Kyle for the terrific work.
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"Just started but price was fair and customer service was good. Let's see if the mice go away !"

"The exterminator showed up a bit late, but he was kind enough to call ahead and say he was going to be a bit late. He showed up with all the necessary materials. He engaged in a conversation to figure out the situation. And, then he got to work. He thoroughly vacuumed all areas in question, including inside a box spring. He did everything necessary to pretty much guarantee that the bugs (not bedbugs) would be gone within a few days. The last thing he did was spray the place."

"Everything went well, The company was very prompt with taking care of my issue. Owner was very easy to talk to, the prices were affordable and most importantly they were humane with the animal. That was my worry but the owner actually cared. Would defs call again if I had an issue"

"Safety First was terrific. I went on another site to search for chimney sweeps in my area and came up with several names. When I posted something about needing a chimney sweep, Vincent from Safety First was the first person and first company to respond (within about 3 minutes). Vincent offered to come up to my town, which is probably about 45 minutes from where he is based, but the weather and driving conditions were bad, so we scheduled an appointment for the next morning. Vincent worked hard-- it takes someone who is strong to force the piping up into the flue to clear the blockage. Vincent also vacumed the flue and checked it later to make sure it was venting properly. He was very polite and conscientious- he called to tell me when he was on his way, showed me his business card when he arrived, cleaned up after himself, and was honest. I had been told by someone else that I needed to replace my furnace, which kept shutting itself off. It turns out the furnace has a safety mechanism that shuts down the gas/heating function if the furnace detects that it is getting too hot or there is a problem with insufficient ventilation. Because Safety First cleared the blocked flue, my furnace is now able to heat my house and there is no need for it to shut itself off. I would have had Safety First install the replacement furnace, and told Vincent that already, so by telling me my equipment did not need to be replaced he actually is cutting himself off from a job I otherwise would have been glad to give him. If I need any chimney/fireplace work done in the future I will contact Safety First and not need to look elsewhere."