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Bugs Are Gone Exterminating

With Angi since January 2006

4.6

(23) Verified Reviews

Description

Established in 2002 and with over 30 years of experience in the pest control industry, Bugs Are Gone Exterminating provides residential and commercial pest control for all of New York City. With certified entomologists on staff and a commitment to providing our technicians with on-going education and the latest technology, we are NYC’s best choice for effective pest control. Offering same-day service and free estimates, we're ready to solve your pest problems....

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Verified Reviews

A few reviews for this pro...
5.0

03/25/2015

The inspector was polite and friendly, and offered a lot of helpful advice regarding our new home beyond the standard termite inspection. For example, he showed me entry points throughout the home that I should reseal to keep mice out, and named the product I could use as a sealant and gave me guidance as to how to work with it, but also left me with a card in case I didn't want to deal with it my...

Description of Work
Inspected for termites.

Category animal removal

5.0

07/14/2008

He was very nice and willing to do whatever it took to resolve the problem. He ha to do some research before hand because he had never seen the problem before.

Description of Work
He came out to the house and can-sprayed in our bedroom for carpet mites.

Category pest control

5.0

10/16/2007

The exterminator showed up a bit late, but he was kind enough to call ahead and say he was going to be a bit late. He showed up with all the necessary materials. He engaged in a conversation to figure out the situation. And, then he got to work. He thoroughly vacuumed all areas in question, including inside a box spring. He did everything necessary to pretty much guarantee that the bugs (not bedbu...

Description of Work
Exterminating of residence.

Category pest control

2.0

07/03/2007

I called after finding the information on Angie's list. Asked whether they honored the coupon and he said they did. I make an appt. and the tech showed up on time. When he gave me the bill, I told him I had the coupon. He called the manager who said they had already took off a discount. I told him that he had informed me that the coupon was in addition to the price noted on the internet. He disput...

Description of Work
Mice extermination throughout 3 bedroom apartment. They searched for all holes and tried to block each one and added bait.

Category pest control

Service Provider Response

AT BUGS ARE GONE OUR TOP PRIORITY IS CUSTOMER SATISFACTION. THEREFORE, BEFORE I BEGIN TO ADDRESS EACH OF THE POINTS MADE, I’D LIKE TO EXPRESS HOW TERRIBLY SORRY I AM FOR THE MEMBERS DISSATISFACTION. AS SHOWN BY THE MANY POSITIVE REVIEWS OUR COMPANY HAS HAD WE TREAT ALL OF OUR CUSTOMERS WITH THE UTMOST RESPECT AND TAKE EVERY CONCERN SERIOUSLY. APRIL WAS A MONTH EVERYONE RECEIVED A 10% DISCOUNT AS P...
2.0

05/30/2007

Miguel used a very toxic powder in the ceiling and in holes in the floors and walls, and we found this poisonous powder all over our bedsheets, our child's toys, etc., because he was not professional enough to insert it without it billowing out into the room. He used gloves of course for his own protection, but then after handling the powder he touched things without removing the gloves, so I foun...

Description of Work
Bugs Are Gone were hired to do mice exterminating work. I would NOT recommend Bugs Are Gone. I felt I could have gone to the hardware store, bought the necessary equipment myself and done a better job. I hired Bugs Are Gone because of the good reviews on Angie's List, but were disappointed in the result. Miguel was a nice enough guy. I believe he was doing his best, but whatever training he has had is lousy, because I found myself spending a lot of time cleaning up after he left. Details below. But, after the work was complete, I found Todd, the owner, hard to reach and not particularly helpful once I did speak to him. Having said that, Miguel did return to do follow up work in those apartment which still had problems. Unfortunately we still have a mice problem in the building.

Category pest control

Service Provider Response

AT BUGS ARE GONE OUR TOP PRIORITY IS CUSTOMER SATISFACTION. THEREFORE, BEFORE I BEGIN TO ADDRESS EACH OF THE POINTS MADE, I'D LIKE TO EXPRESS HOW TERRIBLY SORRY I AM FOR THE MEMBERS DISSATISFACTION. AS SHOWN BY THE MANY POSITIVE REVIEWS OUR COMPANY HAS HAD WE TREAT ALL OF OUR CUSTOMERS WITH THE UTMOST RESPECT AND TAKE EVERY CONCERN SERIOUSLY. IF THAT WAS NOT THE IMPRESSION HE GOT WHEN SPEAKING TO ...

    Services Offered

    Residential Pest Control, Commercial Pest Control, Bed Bug Control, Mosquito Control, Rodent Control

    Services Not Offered

    false

    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, American Express, Discover
    Senior Discount
    no
    Emergency Service
    No
    Warranties
    No