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"I had the absolute pleasure of working with Innovative Improvements, Inc., and I can confidently say that they are a top-notch company that goes above and beyond to make your home improvement dreams a reality. With over 16 years of experience in the business, they truly understand the ins and outs of what it takes to deliver exceptional results. One of the standout qualities of Innovative Improvements is their dedication to involving the customer in every step of the project. Tim, the owner, makes sure that your voice is heard, and your vision is understood. This collaborative approach creates a sense of ease and trust that is unparalleled. From the very beginning, I felt like a valued partner in the process, and it was clear that they were committed to making my project a success. Innovative Improvements takes their name seriously, and it shows in the innovative and unique solutions they provide. They tailor each project to the customer's specific needs, ensuring that the end result is a truly custom and exceptional improvement. Whether it's a small renovation or a major overhaul, they put their creativity to work to make your space extraordinary. What truly sets Innovative Improvements apart is their unwavering commitment to customer satisfaction. They consistently go the extra mile to not only meet but exceed your expectations and specifications. I was blown away by the attention to detail and the quality of work they delivered. Tim and his team are a class apart in the Ellicottville/Little Valley New York area. Communication is key in any project, and with Innovative Improvements, it was outstanding from start to finish. Tim and his team were always available to answer questions, provide updates, and address any concerns promptly. This level of responsiveness made the entire process seamless and stress-free. I have been so impressed with Innovative Improvements that I've recommended Tim and his team to friends and family multiple times. Their professionalism, expertise, and commitment to excellence are truly unmatched. If you're looking to turn your home improvement dreams into reality, don't hesitate to contact Tim at Innovative Improvements. They are the best in the business, and I couldn't be happier with the results they delivered for me."

"Worked with great customer agent in the booking. The price was fair and they committed to next day delivery. On delivery day, contacted around noon for ETA, after long wait time was told they would call me back. No call back but a text three hours later that it should be here shortly. I asked how shortly and they said dispatched confirmed it has been delivered. It was delivered but to the wrong address. Upon another phone call, and long wait, was told nothing could be done until the next day, despite only being 3pm. No customer service or even slight effort to correct the mistake or make it right. Extremely disappointing especially with the great, smooth start to the transaction. Be aware that customer service is not a priority once payment has been received."