Get matched with top buffing and polishing pros in Canaan, NY

"This individual came and quoted the job to level the floor in half of our basement so we could put floor down in August 2022. He said it would be done in 3 days. Subsequent occurrences: - Got COVID and started the job late. Understandable - Only poured half of the materials when self-leveling so the floor wasn't level. - He unevenly mixed sand in the concrete in certain parts, which caused holes in the concrete when we had to grind it down. - When he poured the rest, it made several parts of our floor too high, to the point where we wouldn't be able to open our back door if we installed the tile. - Came back several times to try to correct the floor but couldn't get it flat because so much grinding needed to be done. - We made the mistake of paying him in full after he came back for the 10th time, in good faith, so he could take his family on vacation... (our mistake) - Damaged the walls in the basement... - Got COVID a second time? a month or two after he had COVID last time... - Kept saying he would show up to fix the floor then wouldn't show up for weeks at a time. - After taking 2-3 months to finally stop showing up, the floor was NOT level, he still hadn't finished the job... and wasn't communicating with us about when he was going to come back. We had to then grind the $500 in materials we purchased into dust and remove it in trash bags, taking up several weeks of trash collection to fully dispose of the excess concrete that was poured. - My husband ended up finishing the job himself between December 2022 and February 2023.... and emailed M&R to let him know. He emailed us yesterday, July 27, 2023, (11 months after he quoted the job and 8 months after he stopped showing up) to say he wanted to come over and finish the job.... with the email title "stupid."... said he wants to "square this up for you and my own sanity" with a "Kind Regards" at the end."

"Work was performed well and on time. They were the low bid of two bids, and they attempted to facilitate a rental for me which I appreciated. My one quibble is that the rental process was not as transparent as it could have been. For instance, I was able to return the rental car to their shop - which saved me time - but they had no process for checking the rental car to confirm that there was no damage. They simply held the car on their lot and notified the rental agency that it was there. So, I was not able to document that the car was undamaged when returned. This turned out to be a moot point in this case, but seems to me that if the car had been damaged on their lot after I turned it in, I could have been held liable for the damage. However, that quibble aside, I would definitely recommend this company."

"Nancy and want to express to IVO Cabinets how professional your team was. The job they just completed was in my opinion the best we have ever seen. The professionalism of your team is to be commended from our first meeting to discuss the project through the end result which is outstanding. We can not say enough about this project. Victor was outstanding coming to check on the job and to find us contractors who are willing to work. If you ever need a reference or you have a client who would like to see the type of work IVO does do not hesitate to use us as a reference, we are more than willing to tell people what good work you do and how professional your team is. Again Nancy and I want to thank you for a great job. We will show this work to all our friends. Thank you Sam and Nancy Trapanick"