Founded 1993 • With Angi since November 2011
Service Provider Response
Have you ever met anyone that just is impossible? [member name removed] is probably the worst person to deal with! He's absolutely right that I showed up and gave an estimate super-fast, 1 day, for a shingle project that he requested. What he fails to comment on is that he changed the job scope of the project from shingles to a metal roof. He also fails to say that his check was "NEVER" deposited! He also says “an extra few days for color/style of roof” This process was WEEKS! He also fails to tell you how I bent over backwards trying to help him out! I and two sales reps drove 40 min numerous times and dropped off every sample/color board that they carried during this time period. He finds a picture/manufacturer off the internet that no local supplier deals with. It takes that supplier 4 weeks to return to me a material price. After severe attitude on 3 occasions I asked him if he wanted to cancel and that his check was in my truck and I’d give it back. I repeatedly told him I am starting a huge job in sept and will be unavailable for his project until after it and wasn’t sure how long it would take. He insists that I start his project on a certain date, I tell him Impossible because weather, supplier can’t deliver for at least 3 weeks and I’m still at the other project. Doesn’t want the materials setting at his house so I can start the moment I finish other project, unless I was there working. Holy Fun!Fun! IMPOSSIBLE PERSON! Only contact after he went on a vacation was him emailing me saying he put a stop payment on check. He never asked for it back, on my own I mailed it back that Friday! I always responded in a timely fashion, or when I had answers to his questions. And I never not responded to him or his wife. He was away for two weeks and I was still on that other project in which I gave him the address to so he’d believe me that I was on a Huge project. Totally bent over backwards for and wasted gallons of gas! BEST THING TO EVER HAPPEN is that he canceled! If he was a nightmare before imagine what he would have been like during the process! Just an FYI, the Board of Directors for the other project named sent me a full page glowing thank you letter. In short and among other things, telling me it was a joy working with someone so professional with great courteous workers. Email me; I’ll forward it on with 100’s of other references with similar experiences!Service Provider Response
I talked with the customer the first time after playing phone tag in the late fall of 2012. I informed her that i was backed up due to weather. This is also when she told me the work needed is what another contractor (uninsured) did not finish. Customer asked if I could fit her in where I stated I did not think i could perform the work in a timely fashion. I thought we were fine until this 5 months later. I pride myself with customer service if I dont answer when you call I call all customers back by early evening the same day!!! So I apologize to you customer for any hard feelings you may have!CNY PowerWashing is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. We use only top of line equipment and products. Working with just about any surface no job it too big or too small for CNY PowerWashing!
Angi Certified
Concrete Finishing, Stamped Concrete, Garage Floors, Barn Floors, Retaining Walls, Sidewalks. Over 50 years of combined experience! A great group of experienced guys!
Angi Certified
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry. At Emerald City Window Cleaning we are focused on providing quality services with the highest levels of customer satisfaction – we will do everything we can to meet your expectations. With a variety of offerings to choose from, we’re sure you’ll be happy working with us. We offer window cleaning, gutter cleaning, gutter brightening, vinyl siding washing, and solar panel cleaning services. We are a firefighter, family, and locally owned, Syracuse based company. You can always trust that you'll get a professional, experienced, and friendly person when you call us.
Angi Certified
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