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The technician was on time, knowledgeable and thorough. He not only fixed the fireplace that wasn't working but checked the other fireplaces in the house. I have paid less for a service call on this fireplace but I also received less. Custom Hearth said their work is guaranteed for a year.

Cleaned and inspected fireplaces--OK.  Found bad fan in one of the fireplaces and technician was to have parent company call and discuss repairing or installing new fan.  Never got the call.

Our gas fireplace wouldn't light, so we called to schedule an appointment. Ron was already in the area at another job, so he said he could come over after he completed the other job. He arrived about an hour later. He diagnosed the issue – a faulty wall switch – which he replaced. When he was...

Fireplace still did not work after he was finished and we finally called another company who properly cleaned and inspected the fireplace and we have had no problems since

We had a fireplace issue and called several fireplace companies with no return calls Our neighbor referred us to Fireplace/BBQ Service,we called and had the problem fixed the next day. We will recommend this company in the future,

Everyone we dealt with was knowledgeable, professional, and pleasant. They did exactly what they said they would do, but not exactly WHEN they said they would do it. However, with only a little prodding they came around and, to be fair, most of the delay was caused by the fireplace...

The technician that came was very professional and helpful. He even cleaned the fireplace for me. I just bought my house, so it was nice to have a professional get me set up to use the fireplace in my new home. They recommended a cleaning, which I agreed to, and that went well also.

We are new to the home. just needed the fireplace checked for leaks. Very little cleaning was needed. No leaks were found and the technician was very helpful in showing me how to use the fireplace as well as "do's and don't's" concerning usage.

Ron was very punctual. Returned phone call immediately. Arrived right on time. Serviced fireplace as we were unsure of its operation. Explained the inner workings of the fireplace as it is older. Highly recommend Ron.

He called before coming as we requested(have dogs) Knew what he was doing . checked the fireplace with gauge and visually. explained how to care for fireplace. Very polite and knowledgeable. can't say enough nice things. Quick and efficient and did not try to sell us anything.