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"They were amazing in office John and Bell and the tech Kyle was amazing they’re answered all my questions and the pricing was reasonable and done in a timely fashion! And I never felt like they were out to rip me off."

"The purpose of this “post” is to highlight the dismal service I recently received from Joe Ledkins, the owner of Precision Air of Northern Nevada LLC. The dialog below is exactly how it happened, start to finish. I would strongly NOT recommend Precision Air of Northern Nevada LLC for any residential service maintenance contract and/or HVAC / duct work. Here’s why: The following dialog occurs AFTER Joe has been to my home to look at the job and provide an estimate. As a sidenote, Joe showed up at my door, I pointed to the ceiling access to my furnace and he looked at me, embarrassed, and said, oh, I didn’t bring a ladder, it’s being used at another job. Do you have a ladder I can use? Really? That’s how it started. Todd (me) Hi Joe, I can do either next Tuesday or next Thursday for the ductwork. Let me know. Thanks. Joe It's looking like Thursday I will know more tomorrow Todd Deal. Thanks. Todd (he didn’t respond so I asked again) Hi Joe, What time on Thursday? Joe I will be working on the schedule this evening and tomorrow morning Be in touch soon Joe Hi Todd, Jose Mederos from Precision Air of Northern Nevada LLC is scheduled to arrive Fri, Sep 26 between 7:00am-9:00am. Todd We're on! Todd Hi Joe (on the 26th of September I ping Joe………) 7-9. It's almost 9 and nobody's here. Todd Joe I am running way behind this morning We fell way behind this week on another job Honestly, I would really appreciate it if we could reschedule but We will probably have to push you to the late this afternoon Todd You've got to be kidding me this really sucks. We have company coming at noon. Come now please. I'd be willing to reschedule if you can reduce cost by $100. Otherwise please come asap please. Joe I'm already doing this extremely inexpensive. I can get you in this afternoon It would be after 2 PM Todd Wow. Nope. We won't be here. I'll send you times for next week. Very disappointing. Joe Honestly, once people start getting disappointed, the relationship never gets better Let's cancel Todd (Joe never responded after he decided to “cancel”. Joe, No please. I've already set time on this. Let's get it done next Tuesday. Are we good for next week? Good morning Joe, (another try to have him do what he committed to do) I took the time to meet with you. I carried the ladder. We agreed on date and time. I didn't change anything. I'd appreciate you reconsidering doing what we agreed to and put me on the schedule. I’ve sense had the work done with Hometown Air. Less cost, on time, excellent technician and excellent service. I gave Hometown Air our service contract as well. See you later Joe, at Precision!"

"The installation looks solid. The unit I received is somewhat less efficient than the one I was expecting. However, the system was ready to install quickly and the installation was done in a single day. Overall, very good."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We bought the place knowing the water pipes needed to be replaced and it was the first task we took on after closing. D&D were good to work with. They were on time, had to track where the water lines were, cut out minimal drywall to do so, and worked with us to relocate the heater indoors from the crawl space, add water overflow pan/drain and were flexible regarding how to run the lines for an expected new washer/dryer. The whole job took two days to complete, with us taking care of drywall repairs later. We had one small and very slow drip leak involving one Rehau connector to the water heater which they fixed with a new Pex constriction ring. We have near instant hot water in the master bath now, very quick elsewhere; lower bills and greater confidence in the water pipes. The also fixed the main sewer line which was hanging low due to broken nylon hanging bands using a better strap system and J-hook at a 90 degree elbow at a corner. Our water pressure was well over 80 PSI with no regulator to begin with and the addition of a regulator was welcome relief to the potential effects. They replaced the "home made" home-run system made with individual T connectors on both hot and cold sides with a standard layout that is efficient for our small place. They included new hose bibs with frost protection brass fittings. The only concern we had was a pipe crossing in the primary wet wall between the utility room and master bath caused us to have to trim out the studs for drywall to fit well afterwards. We brought this to their attention and know they took some action to address it, but turned out not to be enough to satisfy the drywall; shimming the drywall out worked well enough, just a little more time. All in all, we were very satisfied with the effort and thought it well worth the price to get rid of the risk with polybutylene pipes and getting the water heater in a better environment.."