Get matched with top gas leak repair technicians in Ilfeld, NM

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."

"The service man arrived right on time. He was able to trouble-shoot the problem quickly and make the repairs needed to get the system up and running again. He also inspected both of my boilers and determined that there were a few problems that should be repaired during a second visit. He also found a small leak in one of my baseboard heaters and did an excellent job replacing a poorly placed and designed valve. I found the service man to be very knowledgeable and felt all of the recommended repairs were reasonable and necessary. The final bill was a bit if a shock, but they had to make several 80 mile trips to my house from their office, spent all or part of 4 days at my house and replaced several parts, so all things considered it wasn't completely unreasonable. The main thing is they were reliable, very knowledgeable and now I feel like I have a good plumber to call when I have a problem."