Serving Cuartelez, NM and surrounding areas
In business since 2019
Free estimates
Emergency services offered
"I expressed my concern to Kaley, the office scheduler, that I wanted an experienced licensed electrician to reinstall a ceiling fan that had issues. She sent Eric out with Kenny. Eric said the ceiling fan I had was defective and agreed to install a replacement. Kaley told me she would send Eric (who has 4 years experience) to install the fan but instead the very green Kenny showed up. After Kenny installed the fan you could not turn both the light and fan on at the wall. He had to call Eric and ask him how to wire it so that it would not do that. Eric told him how to fix the wiring; but the whole fan was wobbling and clicking when he was done. He admitted that something was wrong and he did not know what. He called Eric to figure it out while I called Kaley who did not answer and left a message. Kaley called back later and said she would send Eric out to fix the problem. Eric did come out but brought Kenny with him. Eric turned on the fan, looked at the obvious wobbling and clicking and said that nothing was wrong with the fan and that they all wobbled and made noise. I knew this was not true because I looked at the Lowes reviews about how smooth and quiet these fans were. Also, Kenny had admitted that something was wrong. I told Eric about the troubleshooting options for wobbling and noise. Eric was belligerent and refused to check anything. Such as a loose blade armor fan mounting not secure. I told Eric that the manufacturer said you could balance the fan blades by switching one fan blade with a blade from the opposite side. Eric said **That is not true** I said **So you are disagreeing with the manufacturer?** He did not say anything but told Kenny to switch the fan blades. He refused to check the blade arms, the fan mounting, the outlet box, or the mounting bracket to see if secure as recommended by the manufacturer. He said **I do not need to look, I know it is fine and Kenny installed some other fans like this with no problem**. Since Eric refused to do the job that Kenny admitted was not right; there was not much I could do about it other than say **Okay I will let it go** and then leave a review. I am now looking for a master electrician, working by himself, who is not trying to protect a green worker, to do this job. UPDATE: Kaley offered to send out an electrician who had more experience than Eric; and his name was Hector. Hector was immediately very polite, friendly, professional, and personable. He did everything he could to see what the problem was and fix it. He removed the ceiling fan and checked over everything. He was able to eliminate the noise by securing the base better. He lined up the chains correctly so that they were no longer difficult to pull and no longer making noise. He worked on balancing the fan blades and got them in better balance. I am overall happy with the experience and the end result. The reason I am not giving more stars is that I initially requested an electrician who was very experienced and skilled. I was told that Eric had 4 years experience and that he would be sent to me. However when the electrician showed up, it was not Eric, it was Kenny who was very green."





























