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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Nice jobâ ¦Tyler was great to work with Would recommend"

"They applied stone veneer over an old fireplace. It made a huge difference in our home. Their price was fair, they showed up on time and did excellent work. I highly recommend!"

"Christopher is doing a nice job repairing some water damage in my kitchen and refinishing my hard wood floors. I have a few more projects that I will be doing in the near future and will not hesitate calling Chris for these as well."

"We hide Tintan, after they did my finish apartment in Framingham MA. They did a professional job, kind people, respectful. I 100% recommend they."

"Diego and his crew are amazing! Punctual, fair price and just a great job all around. I even had other contractors come through who commented on what a great job they did. At one point we were on a very tight timeline and needed the remaining plaster installed before the floors went in. Diego’s crew worked late on a Saturday to make sure it was done. Simply could not have stayed on schedule without him."

"Sign contract April 4th 2025 was told would take two to three weeks this job was removing pressure treated and replacing with composite material we picked out samples from local building material outlet and showed so-called supervisor what we wanted was told he would be ordering them funny thing where we got the samples all items were in stock at least a week delay items had to be special ordered what we were told another special order for the railings another week delay called or message several times to correct mistakes July 4th is just around the corner job is still not complete"

"Wet Basement Solutions sealed the walls of our basement and installed a sump pump about three years ago. As of today, 5/2/23, our area has experienced a great deal of rain, which would have caused our basement to flood in previous years. Since WBS did their work for us, our basement has remained perfectly dry. My husband and I have been singing their praises for the last few days!"

"Excellent. Great communication and great outcome."